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フロントの対応は早くてよかったです。 清潔で広く、部屋も満足。 朝食も種類豊富で美味しく、よかったです。 残念なのは、部屋の近くで日中工事らしき音がしたこと。フロントへお願いするとその日は控えてくれましたが、翌日また再開されてしまいました…仕方ないのかもしれませんが、滞在前に伝えておくといいのかもしれません。

よかった

They put us in what they already knew was a smelly room. We had to move to a different room. The maintenance guy said yes this room is always smelly. We are platinum travelers and our flight to Borneo was rescheduled 3 times. They didn't care at all. They would not refund any of our money. I would never go back here ever.

Good central location, clean and spacious room as shown in the photos. The infinity pool is exactly as shown with the fantastic view, and the gym a floor below is also nice. You order room service for things like free bathrobes or even food delivery through a provided QR code. The check-in process was terrible, mainly due to lack of communication. There are two twin buildings that are mixed hotel/residential usage, with several hotel desks in each building. You want to go to the Platinum Suites 2/The Face STYLE building (not The Face SUITES), and then look for the LUMA desk. This information should have been given to us before our arrival, but we finally told this after calling their number on Whatsapp after going back and forth between the buildings multiple times. The line at the desk was also quite long and slow.