Kampung Kuala Berok Vacations from ￥65,980

The room was lovely, extremely comfortable bed and pillows, regular room service with cleaning, my only frustration was nobody on the desk spoke decent English, so the communication was difficult, also you couldn’t order a coffee until 11am which I thought was ridiculous as when I was heading out earlier of a morning it would have been nice to grab a take away coffee, and also they only have full cream milk, which I can’t have, so many people require either soy, almond or skim milk.. also when I enquired at the desk about accessing Netflix and YouTube for my tv in my room, I was advised you only have access link if you have a android mobile, and I have an I phone as alot of people do, I found this rather disappointing.. the area location on the beach was absolutely beautiful..

The rooms were large with a separate office / luggage area. Classic building in great condition. Staff was excellent. And easy to get to a variety of locations in the city. Definitely would stay here again.

I recently stayed at the E&O Penang and overall had a very good experience. The room itself was exceptionally clean, comfortable, and well kept. I needed a few extra items like towels, and although I had to ask, the staff responded quickly and efficiently, which I really appreciated. One area that could be improved is the food offering. The room service menu is quite limited, especially late at night. Arriving back at the hotel around 11:30pm to find the bars and restaurants closed left very few options, which was a little disappointing for a hotel of this standard. Some of the common areas, particularly around the pool and outdoor spaces, are starting to show their age and could benefit from a refresh. It would also be great to see more variety in the food choices across the hotel, especially more local Asian options. Overall, though, it’s a solid 4 out of 5 stay — classic, comfortable, and with excellent service when needed. With a few updates and broader dining options, it could easily reach a 5.

Felt like the room was a bit outdated and could have used some maintenance. The facilities were fine though the pools were quite small and because so many families with small kids were there, it wasn’t a relaxing place to go. But the breakfast was good, the lounge was great, and the staff were friendly and awesome.