Dear Tina, Thank you for bringing this to our attention. We apologize for any discomfort caused by the presence of people in the parking lot. We take the safety and security of our guests seriously and will address this issue promptly. Your feedback is invaluable, and we appreciate your understanding. We hope to provide you with a more comfortable stay on your next visit.Sincerely,Hotel Management

Dear Lyle, Thank you for choosing us. Our aim is to provide a flawless hotel experience to all the guests who enter our door. Apologies if this was not your experience and for the inconvenience caused by the key card issues that prevented you from accessing the rooms. We will instruct our team to check the entire hotel's locks and keys. Further, it is sad to know you were not happy with the breakfast choices at the hotel. We are sorry for your disappointment. Please allow us to share your remarks with our concerned team so that they are aware of the guests' likes and can look for improvement in the present choices. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. You are always welcome to reach out to us for any assistance at any time. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Jeanette, Our prime motto is to serve our guests with the best hotel experience. However, we want to extend our apologies for not providing you with a perfect hotel stay. We completely understand your frustration and the inconvenience this caused you when you noticed the room was not meeting your expectations. In response to your review, we will discuss and address it with the relevant team so that it is not repeated. Considering our helpful and friendly staff, we hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear William, Thank you for staying with us during your recent trip to the city. We are happy you had a pleasant time, and our location, which is close to the airport, made it better. We look forward to welcoming you back for another better experience at Extended Stay America! Sincerely,Hotel Management

Dear David, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest the highest level of service and quality. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management

Dear Torvald, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for your issues while with us. Thank you again for sharing your observations, and we will pass them on to our housekeeping team for improvement. Our front desk team can help you make your time with us better, as we have a pet policy to ensure other guests are not disturbed. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management

Dear Doreen, Thank you for selecting Extended Stay America for your recent visit to Juneau and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely,Hotel Management

Dear Jonathan, Thank you for being our guest and for taking the time to give us your feedback. We do apologize that you were dissatisfied with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of your stay. If there was any miscommunication about our services during check-in, please accept our apologies. Your feedback has already been shared with our staff, and we would love another opportunity to ensure your next stay with us is exceptional. We hope you will revisit us soon! Sincerely,Hotel Management

Dear Joel, We apologize for the inconvenience you experienced during your stay. It's disheartening to read about the issues with access to the lobby, the odor in the hotel, and the disappointment regarding the pool closure. We take your feedback seriously and will address it with our team for improvements and to ensure our future guests are not similarly impacted. We understand the frustration this caused, especially for your kids, and we hope to have the opportunity to provide you with a more satisfying experience in the future.Sincerely,Hotel Management

Dear Frances, Thank you for sharing your feedback. We sincerely apologize for falling short of your expectations regarding our grab-and-go breakfast and the inconvenience of the hot water issue. Your comments will be shared with the appropriate individuals for enhancement. Moreover, in-room amenities items are available at the front desk and are complimentary upon request. Your feedback is much appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will give us another opportunity to provide and welcome you with a more seamless stay.Sincerely,Hotel Management

Dear Selina, Thank you for reviewing your recent stay. We apologize for falling short of your expectations with the services and for the inconvenience caused by the odor and the unavailability of hot water. Providing excellent service and a comfortable environment is our priority. Thus, we appreciate your feedback and assure you we will communicate the issues you mentioned with the appropriate individuals for improvement. We appreciate your understanding and patience and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Glenn, Thank you for sharing your positive experience at Extended Stay America! Our priority is providing a comfortable and enjoyable stay, and we are delighted we succeeded. We appreciate your comments and look forward to welcoming you back for another great stay!Sincerely,Hotel Management

Dear Hector, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable time, and we look forward to welcoming you back! Sincerely,Hotel Management

Dear Tom, We appreciate your feedback regarding your recent stay. Please accept our apologies for any inconvenience you experienced with the television reception and breakfast offerings. We will address these concerns promptly to ensure a more enjoyable experience for our future guests. Thank you for bringing these matters to our attention, and we hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management

Dear Myrna, Thank you for your feedback. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management

Dear Michelle, Thank you for reviewing our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management

Dear Duane, Thank you for being our guest. It is nice to know you had a pleasant stay and were pleased with the price. However, we are sorry for not meeting all your expectations. Our front desk team is always there to help you. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management

Dear Somonia, Thank you for sharing your positive experience at Extended Stay America! We're delighted to hear that our staff's friendliness and the comfortable, up-to-date room design contributed to your pleasant stay. Creating a home-like atmosphere is our goal, and we appreciate your kind words. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Adele, We sincerely apologize for your disappointing experience with our night manager; such behavior does not reflect our standards. Your feedback is taken seriously, and we will address this issue promptly, ensuring our team receives the necessary training for improved guest interactions. On a positive note, we are pleased to hear that your encounter with the general manager was excellent. We appreciate your understanding and hope to have the opportunity to demonstrate the high level of service we aspire to provide during your future visits.Sincerely,Hotel Management

Dear Todd, Thank you for your feedback regarding your recent stay. We apologize for the issues you encountered in your suite despite having a positive check-in experience. We follow the most rigorous industry standards regarding cleanliness and pest control. However, the space you occupy will be professionally inspected as a precaution. We take all our guests' feedback seriously and will follow up with our team to address the issues and prevent them in the future. We are committed to providing outstanding service and hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management

Dear Deborah, Thank you for your kind words about Extended Stay America! We are incredibly pleased you enjoyed your stay and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit here.Sincerely,Hotel Management

Dear Clarence, We appreciate your feedback and apologize for any discomfort you experienced during your stay. We're sorry to hear about the issues with the bed and sinks. Your comments are valuable, and we'll use them to improve our services. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future.Sincerely,Hotel Management

Dear Melissa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Shelby, Thank you for your feedback. We appreciate your acknowledgment of our friendly staff. We're committed to continuous improvement and will certainly take your comments into consideration. Our aim is to enhance our guests' experience, and your input is valuable. We hope to have the opportunity to welcome you again and provide an improved stay in the future.Sincerely,Hotel Management

Dear Lyrea, Thank you for sharing your brief experience with us. We're delighted to read that our proximity to the airport was convenient for your short stay, allowing for a seamless arrival and departure. Your feedback is valuable, and we're pleased to have provided a convenient location for your needs. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear CHAD, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management

Dear Kathy, Thank you for your recent stay at Extended Stay America; we are glad you found our property well-maintained. Your words testify to our commitment to providing our guests with the highest comfort and satisfaction. We can't wait to welcome you back for another memorable stay!Sincerely,Hotel Management