Dear Guest, Warm greetings from Berjaya Waterfront Hotel, JB! We hope you had a pleasant stay with us. Once again, thank you for choosing to stay with us and I do hope I have an opportunity to personally welcome you back to our hotel in the very near future. Thank you and best regards Lahvanyah Muniandy Executive Secretary

Dear Guest, Greetings from Berjaya Waterfront Hotel Johor Bahru! Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Further to your review, basically touching on the mall activities is not under hotel division jurisdiction and these particular platforms is only allocated for Berjaya Waterfront hotel Johor Bahru for capturing private feedback to improve operation and guest satisfaction. Nevertheless, I have forward this matter to the mall management for further attention. Once again, thank you for choosing to stay with us and I do hope I have an opportunity to personally welcome you back to our hotel in the very near future. Thank you and best regards Lahvanyah Muniandy Executive Secretary

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Once again, thank you for choosing to stay with us and I do hope I have an opportunity to personally welcome you back to our hotel in the very near future. Thank you and best regards Lahvanyah Muniandy Executive Secretary

Dear Rayner,Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Sincerely,DaveGeneral Manager

Dear Foo,Thanks for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We have personally addressed this with our maintenance staff to ensure this won't happen again. We certainly look forward to welcoming you back to our hotel in the future.Sincerely,DaveGeneral Manager

Dear Ramli,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,DaveGeneral Manager

Dear Muhmammad Shahir,Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

Dear Foo,Thank you for your stellar rating and review. It truly means a lot to have our guests share their positive experiences, especially during this time. Our team has worked hard to ensure that all health and safety concerns of our guests are met. We’d love to welcome you back again next time.Sincerely,DaveGeneral Manager

Dear Mary,Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

Dear Sharum,Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart. Thank you again for taking the time to share your experience with us. We're grateful for guests like you.

Dear Ms. Ruby Choo,Thank you for your kind words and positive feedback regarding your recent experience at our place. We are thrilled to hear that you had a wonderful stay, and we truly appreciate your recommendation.Ensuring the satisfaction and comfort of our guests is our top priority, and it's heartening to know that we were able to make your stay enjoyable and further extended your stay. If there are specific aspects or features that stood out during your visit, we would love to hear more details.We sincerely appreciate your recommendation and look forward to the pleasure of welcoming you back for another excellent experience in the future.Love

Dear Mr. Jia Leong,Thank you for sharing your recent experience with us, and we sincerely apologize for the inconveniences you faced during your stay. Your feedback is essential, and we are truly sorry for falling short of your expectations.We deeply regret the issues you encountered with the room, including the smell of cigarettes at non smoking floor, water discoloration in the faucet after the water maintenance informed earlier, and the condition of the flooring and bed. This is not reflective of the high standards we aim to maintain. Please be assured that we are taking immediate action to address these concerns and prevent such occurrences in the future.We understand your dissatisfaction with the overall state of the room and the need for extensive renovations. Your comments are being shared with our management team, and we are committed to making the necessary improvements to enhance the guest experience.Once again, we apologize for the impact these issues had on your stay. Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future with a fully renovated and improved experience.If there's anything specific you would like to share or if you have further concerns, please feel free to reach out.Sincerely

Dear Mr. Roy,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your honesty and are pleased to hear that you had a positive experience with our staff service.We understand your observation about the property being a little dated, and we appreciate your understanding in this regard. We want to assure you that guest comfort and satisfaction are our top priorities, and your feedback will be considered as we plan for potential improvements.Your support is valuable to us, and we hope to have the opportunity to welcome you back for another great stay in the future. If you have any specific suggestions or if there's anything else you would like to share, please feel free to let us know.Thank you for choosing to stay with us.Best regards,

Dear Eswaran,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are absolutely thrilled to hear that you had such a fantastic experience during your stay with us.Your feedback serves as a tremendous source of motivation for us to continue delivering exceptional service and maintaining the high standards we're committed to.We look forward to the opportunity to welcome you back in the future. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even better, please feel free to share. Once again, thank you for choosing to stay with us.Warmest regards,

Dear Stephen,Thank you for sharing your feedback about your recent experience with our room service. We apologize for any inconvenience caused by the unavailability of French fries, despite it being listed on our menu.Your feedback is valuable, and we're sorry that we were unable to fulfill your request for this particular item during your stay. We understand the importance of offering the items listed on our menu, and we'll review this issue with our room service team to ensure better availability and accuracy in the future.We appreciate your understanding, and if there's anything specific you'd like to share or if there's another way we can enhance your experience, please feel free to reach out to us directly.Your satisfaction is important to us, and we hope that despite this issue, you had an otherwise enjoyable stay with us. If your plans bring you back our way, we'd love the opportunity to provide you with an improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.Warm regards,

Dear Shavon,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable as it allows us to identify areas for improvement and take necessary actions to enhance our guests' experiences.Regarding the parking rates and customs checkpoints, we understand the challenges you faced, and we'll work on improving the communication about parking fees and offer guidance to streamline the process for future guests.Regarding the maintenance issues with the hot water, access cards, slow lifts, corridor lighting, and railings, rest assured, our maintenance team has been alerted to rectify these immediately. We apologize for any discomfort or inconvenience these issues may have caused.Please accept our apologies for falling short of your expectations. We genuinely appreciate your feedback, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Warm regards,

Dear Didier,Thank you for taking the time to share your recent experience at our hotel with us. We are pleased that our hotel has proven to be a good place to stay for you.Unfortunately, it seems that we fell short of your expectations. We put guest experience and feedback first, and your feedback ensures we will continue to make further improvements.We hope that you will consider staying with us again in the future and give us the opportunity to demonstrate our commitment to your satisfaction.Warm regards,

Dear Weng Peng,Thank you for taking the time to share your feedback with us. We were excited to read your positive review of your recent stay at our hotel.It is always our goal to provide our guests with a memorable and enjoyable experience, and we are delighted to know that we succeeded in achieving that for you.We hope to have the opportunity to welcome you back again in the future and exceed your expectations once more.Thank you.Warm regards,

Dear Weng Peng,Thank you for taking the time to share your feedback with us. We were excited to read your positive review of your recent stay at our hotel.It is always our goal to provide our guests with a memorable and enjoyable experience, and we are delighted to know that we succeeded in achieving that for you.We hope to have the opportunity to welcome you back again in the future and exceed your expectations once more.Thank you.Warm regards,

Dear Choo,Thank you for taking the time to share your thoughts about your recent stay at the hotel. We are thrilled to hear that you found our property to be a great place for vacations.Your kind words are truly appreciated. Providing a memorable and enjoyable experience for our guests is our ultimate goal, and it's delightful to know that we could contribute to your vacation enjoyment.We are dedicated to maintaining the quality that makes us a preferred destination for vacations. Your feedback serves as a motivation for our team to continue delivering outstanding service and creating memorable moments for our guests.If you plan to return for another vacation or have any specific preferences for your next visit, please don't hesitate to reach out to us.Once again, thank you for your feedback, and we look forward to welcoming you back to Berjaya Waterfront Hotel for more memorable vacations in the future.Warm regards,

Dear Matthew,Thank you for sharing your feedback following your recent stay at the hotel. We value your input, and your comments help us identify areas where we can improve our services.We are delighted to hear that you found our hotel to be affordable and situated in a nice area. Offering a comfortable and convenient stay at a reasonable price is a priority for us.We are, however, sorry to learn that you had concerns about cleanliness during your stay. We deeply apologize for any inconveniences you experienced in this regard.We are committed to maintaining a clean and hygienic environment for our guests. Your feedback highlights an area where we can enhance our efforts. We have already initiated additional cleaning procedures and staff training to improve cleanliness throughout the property.Your feedback is invaluable, and it motivates us to make the necessary improvements to ensure a more comfortable and enjoyable experience for our guests.Once again, we thank you for your feedback and for choosing to stay at Berjaya Waterfront Hotel.Warm regards,

Dear Kok Wai,Thank you so much for taking the time to leave a perfect 100 percent score for your recent stay at our hotel. We are absolutely thrilled to receive such a glowing review from you!Your rating and kind words are the highest compliments we could receive, and they mean the world to our team. We are delighted to know that we met and exceeded your expectations during your stay.Providing exceptional service and ensuring our guests have an outstanding experience is our top priority. Your feedback encourages us to continue striving for excellence in everything we do.We look forward to the opportunity of hosting you again in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. We are dedicated to ensuring that your next stay is equally if not more enjoyable.Once again, thank you for choosing to stay with us and for your perfect rating. Your satisfaction is our ultimate goal, and your feedback inspires us to continue delivering exceptional hospitality.Warmest regards,

Dear Choo On,Thank you for choosing our hotel for your recent stay and for taking the time to share your thoughts. We appreciate your feedback.We are glad to hear that our hotel served as a suitable option for your one-night stay. While we aim to provide a comfortable experience for guests staying for any duration, we understand that different travelers have varying needs and preferences.Your feedback is essential to us, and it motivates us to continually enhance our services and facilities. We are committed to addressing any areas where we can improve to better meet the expectations of all our guests.Should you find yourself in our area again, whether for a one-night stay or longer, please consider giving us another opportunity to host you. We'd love the chance to provide an even more enjoyable experience and to demonstrate the improvements we've made.Once again, thank you for choosing our Berjaya Waterfront Hotel, and we hope to welcome you back in the future.Warmest regards,

Dear Kevin,Thank you for sharing your feedback regarding your recent reservation at our hotel. We are genuinely sorry for the inconvenience you experienced due to the delay in checking in at the specified check-in time.We understand that arriving at a hotel and not being able to check in promptly can be frustrating, and we deeply regret that we fell short of your expectations in this regard. Please accept our sincerest apologies for any inconvenience this may have caused you.In order to provide the best possible experience for all our guests, we strive to ensure that each room is thoroughly cleaned and prepared for new arrivals. Unfortunately, on the day of your arrival, we experienced unexpected delays in preparing rooms due to a higher than expected check in and check out volume. This, in turn, resulted in the delay you encountered.We take your feedback seriously, and we are actively working on implementing measures to prevent such delays in the future. Our priority is to ensure a seamless check-in experience for all our guests.We hope you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay. If your future travels bring you back to our area, please reach out to us directly.Once again, we apologize for the inconvenience you faced and thank you for your understanding.Warm regards,