2/10 (非常に不満)
Prashant
出張
2025 年 6 月 17 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
It was pathetic. No phone line, even mobile call wasn't being picked..I had to go downstairs to let them know I need water. There was power outage for 2 hours, despite having backup, despite requesting to turn on the backup, you didn't turn it on. I had my business meeting and was into that, imagine someone in such stage and you are not turning on. Reason; baris ho rhi hai , I think that's the reason why you have back-up right? No one at reception, the help boy was lethargic to core. For breakfast even had to go downstairs to ask, breakfast please. And what you give in breakfast? One day poha tea and another day omlette tea. Guys this isn't breakfast, rather just mention that guest would given only poha omlette. Where is egg? Where is coffee? Where is bread? Where is milk? You are 3 star right? Ac wasn't working. It took almost 4-5 hours to bring the cooling to normal despite ac running at max. I understand temperature but it's on 1st floor it doesn't take 1 hour to make it cool. Rooms were dampene on wall, flooring tiles were broken at some places. In washroom I didn't find basic - shampoo soap. Just bathing liquid isn't enough. Overall it was a pathetic stay, it was organized by my buisness partner and I am going to say the same to them and not to do any future bookings at this hotel. Pathetic.
On the positive side if I can find they agreed to extend my checkout by 1 hour which is understood because there were very few guests. But I appreciate that. Other than , poor exp.
Prashant
2025 年 6 月に 2 泊滞在