View was amazing. The apartment had a cool vibe. The hot water didn’t work for the last 24 hours, they offered to move me. So I can’t complain.
Tzirel
2025 年 11 月に 2 泊滞在
10/10 (非常に良い)
Abraham
カップルで旅行
2025 年 11 月 30 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
friendly helpful staff. great location. super breakfast options.
Abraham
2025 年 11 月に 4 泊滞在
10/10 (非常に良い)
Deering
2025 年 11 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
Deering
2025 年 11 月に 3 泊滞在
4/10 (不満)
LILACH
カップルで旅行
2025 年 11 月 21 日
気になった点 : 清潔度、施設のコンディションと設備
The building feels outdated and the surrounding area isn’t inviting.
The elevator opens into dark, dim hallways, and the wall-to-wall carpets haven’t been vacuumed properly — you can see dirt on them.
The rooms lack charm, with stains on the toilets, poorly done silicone around the fixtures, and a sweet, suffocating smell despite the no-smoking policy.
The reception area looks more like an office than a hotel lobby.
The bedroom had poor lighting, and one of the bulbs didn’t work.
One of the towels had a hole in it, and overall the towels weren’t white and looked old and tired. The sheets felt the same.
The kitchen was relatively clean, but the sink fixtures haven’t been replaced in a long time.
Overall, the place doesn’t feel clean. Really disappointing.
LILACH
2025 年 11 月に 1 泊滞在
6/10 (普通)
Oreet
2025 年 9 月 4 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
Disappointing
The staff was nice - however the sign on the office said that it was open from 8 am till 8:30 pm - in reality, there was no one in the office till around 9 am and by 8 pm everything was all shut down for the night.
Cleanliness was okay - however the place needs better maintenance. There are any number of places where you can see water damage on the walls - that needs to be spackled and painted. Towels are frayed, etc.
Little things are frustrating too - the clothes hangers provided are cheap, bent out of shape hangers from dry cleaners.
But worst of all was the fact that the description is just way off. Nowhere is there any mention of the fact that the bedroom and bathroom are up a flight of semi-circular stairs. Had we known that we have to go up and down stairs to the bathroom, to take a shower, to go to bed - we never would have booked this.
Additionally, the listing on Hotels.com states: "On-site fitness center
A rare find - enjoy convenient access to fitness facilities during your stay." -- except when you ask to use it - you are informed that it has nothing to do with the hotel and there is a fee to use this -- this is deceptive.
We are Gold members and were supposed to receive a bottle of wine - which we never got and when I tried to bring this to their attention - there was nobody in the office.
There's more - but you get the picture.
This place has potential - but truth in advertising would be nice and we will not return, nor recommend it to anyone.
Oreet
2025 年 9 月に 2 泊滞在
10/10 (非常に良い)
Moshe
家族旅行
2025 年 8 月 19 日
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent location and very comfortable. Clean but can be maintained slightly better. Would definitely stay there again
Moshe
2025 年 7 月に 14 泊滞在
10/10 (非常に良い)
Svetlana、Sammamish
家族旅行
2025 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were a group of 5 and in any other place we would have been forced to get two rooms.
This hotel has two bedrooms and a sofa bed in the living area.
Fully equipped kitchen, huge dining area and amazing views.
The breakfast is a choice of one of the nearby restaurants and was perfect.
The place is a little old, but for our needs it was absolutely amazing.
Oh, and the reception crew was the most helpful I have ever encountered.
We will 100% stay again and recommend to everyone.
Svetlana
2025 年 5 月に 2 泊滞在
10/10 (非常に良い)
AnAs
家族旅行
2025 年 4 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A Perfect Family Stay at the 21st Floor Hotel – Highly Recommended!
We recently stayed at the 21st Floor Hotel in Jerusalem for a family vacation, and we couldn’t have asked for a better experience. From the moment we arrived, the staff went above and beyond to make us feel welcome and comfortable. Everyone was extremely helpful, friendly, and attentive to every need—whether it was giving us tips on the best local restaurants or helping us organize transportation.
One of the biggest highlights of this hotel is its unbeatable location. It’s situated right in the heart of Jerusalem, and we loved how close it was to everything. Machne Yehuda Market is just a short walk away.
We also walked to the Western Wall (Kotel) several times during our stay.
It’s about a 25-minute walk through the beautiful streets of Jerusalem, and we really appreciated being able to experience the city on foot.
The suites themselves are exceptional. We stayed in one of the family suites, and it was incredibly spacious—plenty of room for everyone to relax. The suite was thoughtfully designed with a modern touch, and the large windows gave us breathtaking panoramic views of the city. The layout is perfect for families, with separate areas for sleeping, lounging, and even a small kitchen space that came in handy.
Another thing that stood out was the impeccable cleanliness of the hotel. Housekeeping kept everything spotless, and the suite felt fresh and well-maintained every day.
AnAs
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
Ari
家族旅行
2025 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
prof
great host and great place to stay
Ari
2025 年 4 月に 2 泊滞在
10/10 (非常に良い)
Oz
家族旅行
2025 年 4 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay at this apartment was honestly unforgettable! From the moment we walked in, we were blown away by how spacious and comfortable the room was—it felt more like a full suite than a typical vacation rental. There was so much room to breathe, unpack, and just settle in, which made a huge difference for us.
The location couldn’t have been better. Being right in the center of Jerusalem meant we were able to walk to most of the main attractions, amazing restaurants, and shops. Whether we wanted to explore the Old City, grab a bite nearby, or just take in the local atmosphere, everything was so accessible.
But hands down, the best part was the view. Being on the 21st floor gave us this absolutely breathtaking, wide-open view of the city. We spent every morning and evening just looking out the window or stepping onto the balcony—it’s something that pictures just can’t capture. It gave us a real sense of peace and perspective.
Also, major shoutout to the cleanliness. The place was spotless when we arrived—everything felt fresh, well-kept, and thoughtfully prepared. You could tell the hosts really care about making sure guests are comfortable.
This place really made our trip feel special. It was a perfect mix of location, comfort, and those little “wow” moments that you don’t forget. Would absolutely stay here again!
Oz
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
Jerrold、Thornhill
カップルで旅行
2025 年 3 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
Jerrold
2025 年 3 月に 5 泊滞在
10/10 (非常に良い)
Yissacher Dov
カップルで旅行
2025 年 2 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the best place I’ve stayed in I had one thing that bothered me and that was the in the winter they don’t have air conditioning only heating and if you are like me and need to sleep cold it can get in the way a lot but let me tell u it was still worth it this place is amazing but they should fix that all in all 10/10
Yissacher Dov
2025 年 1 月に 6 泊滞在
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2024 年 10 月 6 日
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Position and View is Great
Great location, easy parking in city centre, not fancy, not luxurious, no food services at all, the view is sublime. This is all about position position position and view...and not much else
宿泊されたお客様
2024 年 10 月に 3 泊滞在
2/10 (非常に不満)
ido
家族旅行, 小さなお子様連れの家族旅行
2024 年 9 月 28 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
During check-in, the receptionist demanded an additional payment with various claims. I insisted that I shouldn't pay anything beyond the VAT, but the worst part was that he spoke to us disrespectfully. We didn't receive the wine in our rooms as stated, and nothing was upgraded for us.
ido
2024 年 9 月に 1 泊滞在
10/10 (非常に良い)
Ari
2024 年 5 月 14 日
Ari
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Abraham
カップルで旅行
2024 年 1 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
easy check in. very friendly helpful staff
wasn't able to use AC
Abraham
2024 年 1 月に 3 泊滞在
10/10 (非常に良い)
Elizabeth
2023 年 10 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very beautiful , great location , very comforatble , i recomend it a lot !
Elizabeth
2023 年 10 月に 2 泊滞在
8/10 (良い)
Stephen
家族旅行
2023 年 10 月 10 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Our room was the Presidential Suite. It was very roomy with two floors, a full size kitchen, and two bathrooms. The appliances and furniture were solid but dated. Great views from the room and very convenient located to the major sites of Jerusalem. The best thing about the property is the staff, who were very helpful and accommodating. If you are coming with 2-4 people and don't mind cooking, it is a good place to stay. There is no restaurant or laundry facilities.
Stephen
2023 年 10 月に 6 泊滞在
8/10 (良い)
Izhak
2023 年 10 月 4 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Izhak
2023 年 10 月に 2 泊滞在
10/10 (非常に良い)
SON
出張
2023 年 9 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a good trip with excellent hotel.
SON
2023 年 9 月に 4 泊滞在
8/10 (良い)
Bernard
2023 年 9 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bernard
2023 年 9 月に 4 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2023 年 8 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2023 年 8 月に 2 泊滞在
10/10 (非常に良い)
Scott
2023 年 8 月 13 日
Views are great especially facing old city
Scott
2023 年 8 月に 3 泊滞在
10/10 (非常に良い)
Stephen
2023 年 8 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Penthouse luxury!
This was a top-notch stay. We stayed in a beautiful duplex overlooking Jerusalem and instantly felt cozy as soon as we walked in. The hotel is proximal to so many attractions—we didn’t use our car in Jerusalem once. The staff is so helpful and kind. We stayed here for my girlfriend’s birthday and I’m so glad we stayed here. Gorgeous place, comfortable beds and seating options. Also, the hotel smelled really nice, which was a plus. Will be staying here again!