Reception
Check availability

Reviews of Anara Airport Hotel

3.5 out of 5
Anara Airport Hotel
Jl.Terminal 3 International Mezzanine Fl, Tangerang, Banten

Reviews

9.0

Wonderful

Rating 10 - Excellent. 326 out of 544 reviews" "
Rating 8 - Good. 156 out of 544 reviews" "
Rating 6 - Okay. 43 out of 544 reviews" "
Rating 4 - Poor. 9 out of 544 reviews" "
Rating 2 - Terrible. 10 out of 544 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Dwight, Winnipeg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Quiet and clean rooms
Stayed 1 night in May 2024

8/10 Good

Boedijanti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quiet and clean property located at the airport. Breakfast buffet was plentiful and food. Would stay here again.
Stayed 1 night in May 2024

2/10 Terrible

brian, dana point

Disliked: Cleanliness, staff & service, property conditions & facilities
they stole my money when i did not stay there and gave them 3 weeks notice
Stayed 1 night in May 2024

10/10 Excellent

Alfred, West Kelowna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place at the airport
Stayed 1 night in May 2024
Response from Anara Airport Hotel on May 20, 2024
Dear Mr. Alfred,Warmest greeting from Anara Airport Hotel. Thank you for share the experienced during your stayed with us and giving us best rating. May your experience would lead you back to Anara Airport Hotel in the future & we are ready to serve you better. Stay Healthy! :)

10/10 Excellent

Rowan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the convenience and cleanliness
Stayed 1 night in May 2024
Response from Anara Airport Hotel on May 20, 2024
Dear Mr. Rowan,Warmest greeting from Anara Airport Hotel. Thank you for share the experienced during your stayed with us and giving us best rating. May your experience would lead you back to Anara Airport Hotel in the future & we are ready to serve you better. Stay Healthy! :)

10/10 Excellent

mohammed

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A good hotel at terminal 3 , perfect for lay out at the airport
Stayed 1 night in May 2024
Response from Anara Airport Hotel on May 20, 2024
Dear Mr. Mohammed,Warmest greeting from Anara Airport Hotel. Thank you for share the experienced during your stayed with us and giving us best rating. May your experience would lead you back to Anara Airport Hotel in the future & we are ready to serve you better. Stay Healthy! :)

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location is perfect for Terminal 3 in Jakarta. The TV in the room was difficult to use and there were no instructions in the room. If not for this I would have given it 5 stars. It was overall excellent value with a very efficient check in and check out process.
Response from Anara Airport Hotel on May 20, 2024
Dear Mr. Andrew,Warmest Greeting From Anara Airport Hotel.Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed your stay with us and we will make an improvement for better service to you. We are looking forward to welcoming you back to the Anara Airport Hotel. Stay Healthy.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a frequent stayer at the Anara Hotel. It is conveniently located inside terminal 3 of Soekarno-Hatta International Airport. As a frequent traveler, it is important for me to have comfortable and convenient hotel stays, especially since my connecting flight from Jakarta usually departs around midnight. Anara has a clean and modern design. Their lobby is spacious and well-lit and has a warm and welcoming atmosphere. The hotel’s check-in process is smooth and efficient, thanks to their friendly, accommodating, and professional staff. I always find their rooms to be clean, comfortable, and well-appointed with amenities expected of a good hotel. The bed is soft and inviting, and the linens were fresh and crisp. The room is also equipped with a flat-screen TV, a work desk, and complimentary Wi-Fi, which made it easy to stay connected and productive during my stay.
Stayed 2 nights in May 2024
Response from Anara Airport Hotel on May 20, 2024
Dear Mr. Anthony,Warmest greeting from Anara Airport Hotel. Thank you for share the experienced during your stayed with us and giving us best rating. May your experience would lead you back to Anara Airport Hotel in the future & we are ready to serve you better. Please contact us by whatsapp number for your next upcoming stay. Have a nice day! :)

10/10 Excellent

wahib

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is up to date and their showers and rooms are outstanding
Stayed 1 night in May 2024
Response from Anara Airport Hotel on May 20, 2024
Dear Wahib,Warmest greeting from Anara Airport Hotel. Thank you for share the experienced during your stayed with us and giving us best rating. May your experience would lead you back to Anara Airport Hotel in the future & we are ready to serve you better. Stay Healthy! :)

10/10 Excellent

Joseph, North Little Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, right priced. Nice spa service before a long flight.
Stayed 1 night in Feb 2024
Response from Anara Airport Hotel on May 20, 2024
Dear Mr. John,Warmest greeting from Anara Airport Hotel. Thank you for share the experienced during your stayed with us and giving us best rating. May your experience would lead you back to Anara Airport Hotel in the future & we are ready to serve you better. Stay Healthy! :)

10/10 Excellent

Geoffrey

Traveled with family
Perfect airport hotel. Staff was excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Fernando, PANORAMA CITY

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its inside the airport and very convenient if your flight is early morning . vert accommodating
Stayed 1 night in Apr 2024

10/10 Excellent

Emma

Stayed 1 night in Mar 2024

10/10 Excellent

Riana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenient, clean, and the staff were really nice and friendly. I love the variety of food for breakfast. I will coming back when I need to stay layover.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Stayed 1 night in Mar 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anara Airport Hotel on Mar 29, 2024
Warmest greeting from Anara Airport Hotel. Thank you for share the experienced during your stayed with us and giving us best rating. May your experience would lead you back to Anara Airport Hotel in the future & we are ready to serve you better. Stay Healthy! :)

10/10 Excellent

Carol

Liked: Amenities, property conditions & facilities
Convenient and well maintainrd
Stayed 1 night in Mar 2024
Response from Anara Airport Hotel on Mar 29, 2024
Warmest greeting from Anara Airport Hotel. Thank you for share the experienced during your stayed with us and giving us best rating. May your experience would lead you back to Anara Airport Hotel in the future & we are ready to serve you better. Stay Healthy! :)

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Anara Airport Hotel on Mar 29, 2024
Warmest greeting from Anara Airport Hotel. Thank you for share the experienced during your stayed with us and giving us best rating. May your experience would lead you back to Anara Airport Hotel in the future & we are ready to serve you better. Stay Healthy! :)

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy to get to from arrival.
Stayed 1 night in Mar 2024
Response from Anara Airport Hotel on Mar 29, 2024
Warmest greeting from Anara Airport Hotel. Thank you for share the experienced during your stayed with us and giving us best rating. May your experience would lead you back to Anara Airport Hotel in the future & we are ready to serve you better. Stay Healthy! :)

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here twice. Very convenient while having a layover in Jakarta without leaving terminal 3. Good price and clean too.
Stayed 1 night in Mar 2024
Response from Anara Airport Hotel on Mar 29, 2024
Warmest greeting from Anara Airport Hotel. Thank you for share the experienced during your stayed with us and giving us best rating. May your experience would lead you back to Anara Airport Hotel in the future & we are ready to serve you better. Stay Healthy! :)

10/10 Excellent

KOOK HYUNG, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and quiet place.
Stayed 1 night in Mar 2024
Response from Van on Mar 13, 2024
Dear KOOK HYUNG, Thank you for sharing your experience & it is always a pleasure to receive positive feedback. I will share your comments to my staff as we strive to continuously improve our facility and services to our guests. Should you need any other assistance, please feel free to let us know. We are looking forward to welcoming you back here at Anara Airport Hotel in the near future.

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anara Airport Hotel on Mar 29, 2024
Warmest greeting from Anara Airport Hotel. Thank you for giving us best rating. May your experience would lead you back to Anara Airport Hotel in the future & we are ready to serve you better. Stay Healthy! :)

10/10 Excellent

Ian

Stayed 1 night in Feb 2024
Response from Anara Airport Hotel on Mar 29, 2024
Warmest greeting from Anara Airport Hotel. Thank you for giving us best rating. May your experience would lead you back to Anara Airport Hotel in the future & we are ready to serve you better. Stay Healthy! :)

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and conveniently located: best place to stay when catching an early flight. More signage is definitely needed inside the airports terminals to find it.
Stayed 1 night in Feb 2024
Response from Van on Mar 13, 2024
Dear Agnes,Thank you for sharing your experience & it is always a pleasure to receive positive feedback. I will share your comments to my staff as we strive to continuously improve our facility and services to our guests. Should you need any other assistance, please feel free to let us know. We are looking forward to welcoming you back here at Anara Airport Hotel in the near future.

6/10 Okay

Alan

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

RAPHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anara Airport Hotel on Mar 29, 2024
Warmest greeting from Anara Airport Hotel. Thank you for giving us best rating. May your experience would lead you back to Anara Airport Hotel in the future & we are ready to serve you better. Stay Healthy! :)

8/10 Good

David

Easy access from airport. Very good customer service
Stayed 1 night in Feb 2024
Response from Van on Mar 13, 2024
Dear David, Thank you for sharing your experience & it is always a pleasure to receive positive feedback. I will share your comments to my staff as we strive to continuously improve our facility and services to our guests. Should you need any other assistance, please feel free to let us know. We are looking forward to welcoming you back here at Anara Airport Hotel in the near future.

10/10 Excellent

Sipeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property should have more clear instructions at the international arrival hall to instruct guests on how to get to the hotel. Other than that, great service, great area, great room
Stayed 1 night in Feb 2024
Response from Van on Mar 13, 2024
Dear Sipeng, Thank you for sharing your experience & it is always a pleasure to receive positive feedback. I will share your comments to my staff as we strive to continuously improve our facility and services to our guests. Should you need any other assistance, please feel free to let us know. We are looking forward to welcoming you back here at Anara Airport Hotel in the near future.

10/10 Excellent

adoram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport, just walk to the check-in counter in about 3-5 minutes
Stayed 1 night in Feb 2024
Response from Van on Feb 15, 2024
Dear adoram,Thank you for sharing your experience & it is always a pleasure to receive positive feedback.I will share you comments to my staff as we strive to continuously improve our facility and services to our guests. Should you need any other assistance, please feel free to let us know.We are looking forward to welcoming you back here at Anara Airport Hotel in the near future.

4/10 Poor

Blake

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was integrated into terminal 3 so you can wheel your trolley through air conditioned corridors. Hotel was new and rooms with spacious
Stayed 1 night in Feb 2024
Response from Van on Feb 15, 2024
Dear kevin,Thank you for sharing your experience & it is always a pleasure to receive positive feedback.I will share you comments to my staff as we strive to continuously improve our facility and services to our guests. Should you need any other assistance, please feel free to let us know.We are looking forward to welcoming you back here at Anara Airport Hotel in the near future.

10/10 Excellent

Elin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its convenient to departure and arrival. Verry enjoyed able to stay and walking distance to where you want to go. The staff Vary helpfull and friendly. We be back
Stayed 1 night in Feb 2024
Response from Van on Feb 15, 2024
Dear Elin,Thank you for sharing your experience & it is always a pleasure to receive positive feedback.I will share you comments to my staff as we strive to continuously improve our facility and services to our guests. Should you need any other assistance, please feel free to let us know.We are looking forward to welcoming you back here at Anara Airport Hotel in the near future.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Breakfast was wonderful too
Stayed 1 night in Feb 2024
Response from Van on Feb 6, 2024
Dear Jenny, Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will help us serve our guests better in the future. We definitely look forward to welcoming you again at Anara Airport Hotel

10/10 Excellent

Jeanine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have a hotel in the airport. Go and get a massage downstairs!
Stayed 1 night in Jan 2024
Response from Van on Feb 6, 2024
Dear Jeanine, Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will help us serve our guests better in the future. We definitely look forward to welcoming you again at Anara Airport Hotel

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A brief stopover stay. Reception, room service staff very friendly and efficient. Hotel central to Jakarta Hamad airport: ideal!
Stayed 1 night in Jan 2024
Response from Van on Feb 6, 2024
Dear David,Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will help us serve our guests better in the future. We definitely look forward to welcoming you again at Anara Airport Hotel

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Located right at the heart of terminal 3 at Jakarta's Soekarno-Hatta airport, this is a well run and pleasant airport hotel. Rooms are well laid out and large, and well kept. The restaurant, including the breakfast, is top rate. Overall this is a great place to stay when flying in or out of Soekarno-Hatta.
Stayed 1 night in Jan 2024
Response from Van on Feb 6, 2024
Dear Robert,Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will help us serve our guests better in the future. We definitely look forward to welcoming you again at Anara Airport Hotel

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Patrik

Stayed 1 night in Jan 2024

10/10 Excellent

Halim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Jan 2024
Response from Van on Mar 13, 2024
Dear Halim, Thank you for sharing your experience & it is always a pleasure to receive positive feedback. I will share your comments to my staff as we strive to continuously improve our facility and services to our guests. Should you need any other assistance, please feel free to let us know. We are looking forward to welcoming you back here at Anara Airport Hotel in the near future.

10/10 Excellent

OK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Luis, Universal City

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nurfitrika

Stayed 1 night in Jan 2024

8/10 Good

Leonardo

Stayed 1 night in Dec 2023
Response from Van on Jan 6, 2024
Dear Leonardo, Thankyou for staying at Anara Airport Hotel & give very best rates for us, we do appreciate also looking forward for your next coming here again. Have a great day

8/10 Good

handoko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite good
We like the room, but it is not not too comfortable for sleep because our neighbour from ajacent room and the corridor are very noisy
Stayed 1 night in Dec 2023
Response from Van on Jan 6, 2024
Dear Handoko, Thankyou for staying at Anara Airport Hotel & give very best rates for us, we do appreciate also looking forward for your next coming here again. Have a great day

8/10 Good

Timothy

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very handy location for an overnight when catching a connecting flight, overall tidy, sheets were clean and bed was comfortable, booked a non smoking room but I could smell cigarettes smell when sleeping but my partner could not, not sure if that was from the bed or from a neighbour room, shower was a bit smelly from the drain, shower hot water was hot and then cold but no big deal. Staff were great and very friendly.
Stayed 1 night in Dec 2023
Response from Van on Jan 6, 2024
Dear Timothy, Thankyou for staying at Anara Airport Hotel & give very best rates for us, we do appreciate also looking forward for your next coming here again. Have a great day

10/10 Excellent

Thomas, Kingston

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for an airport hotel. Stayed i. A few hotels during this trip to Indonesia. This one had the best AC. No bugs or lizards. Can be a little confusing getting around, but just ask for directions everyone is more than happy to help
Stayed 1 night in Dec 2023
Response from Van on Jan 4, 2024
Dear Thomas, Thankyou for staying at Anara Airport Hotel & give very best rates for us, we do appreciate also looking forward for your next coming here again. Have a great day

4/10 Poor

Gary

Stayed 1 night in Dec 2023
Response from Van on Jan 6, 2024
Dear Gary, Thankyou for staying at Anara Airport Hotel & give very best rates for us, we do appreciate also looking forward for your next coming here again. Have a great day