2/10 (非常に不満)
Sabrina
小さなお子様連れの家族旅行
2026 年 3 月 23 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
DO NOT STAY HERE. I drove 9 hours with my 2 kids and it was almost 8pm so I saw this hotel and thought we would fine to stay this late in the evening since we were leaving at 10 in the morning. When I went to the office the guy asked how many of us were there I said myself and 2 kids. He asked if I had a dog and I said no. He asked smoking or non smoking and I replied non. He asked me again did I have a dog and again I said nope just myself and 2 kids. It took him a while to find us a room. He then said there's a dollar deposit I asked when will my deposit be released and he says 2 to 3 days after I checked out. The office smelled horrible. The cleaning lady had to show my kids and I where the stairs were. The initial room they sent me to was dirty like people had just left it. So I went back to the office and he gave me a different room. That room was dirty. One of the beds had a stain on it. I slept in a chair while my sons slept in the other bed bc of bugs in the room. I contact expedia about my horrible stay and the hotel says the won't refund my deposit or refund my stay.When I asked why and why are they keeping my deposit the hotel says it's bc I told them 2 there was another adult year with me instead of my kids ---- Now I'm mad. Not only is the hotel dirty but made up false info to keep my deposit. My kids are under 13. They have cameras and saw my kids and even put me in a room with 2 beds. Do not stay here.
Sabrina
2026 年 3 月に 1 泊滞在