Dear Alexa, Thank you for staying with us at Extended Stay America. We are thrilled to read that you had a wonderful experience. Our exceptional location, top-notch services and amenities, and dedicated team of hospitality professionals work together to create an unforgettable experience for our valued guests. We appreciate you letting us know your feedback regarding the breakfast, and we will share this appropriately with our team. It was our pleasure to host your visit, and we look forward to seeing you soon. Sincerely,Hotel Management

Dear Brian, Thank you for being our guest and for your excellent feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the Jacksonville area. Sincerely,Hotel Management

Dear Michael, Thank you for your excellent feedback. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Michelle, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects from entering our suites. Still, we will inspect your room professionally and treat it as a precaution. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will return for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Rebecca, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Laura, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Frank, Thank you for choosing us. We apologize for not meeting all your expectations. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Troy, Thank you for choosing us and appreciating our staff. However, we are sorry for the inconvenience caused in the room. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. Our front desk can always help you with improving your time with us. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management

Dear Guest, Thank you for your review of our hotel. We are glad your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Your feedback is important to us, and we assure you that we will look into this further to ensure we can improve our services for our guests. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management

Dear Mellena, We apologize for any inconvenience or discomfort you may have experienced during your stay at our hotel. We take all guest feedback seriously and are sorry to hear about your negative experience. We have implemented pest control measures to prevent infestations, but we will still have the rooms you occupied professionally inspected and treated as a precaution. We appreciate your valuable feedback and hope to have the opportunity to make it right in the future.Sincerely,Hotel Management

Dear Barton, Thank you for including Extended Stay America in your travel plans and sharing your experience with fellow travelers. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. Moreover, our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the cleanliness and quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Joni, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear Cheryl, Thank you for sharing your excellent review of your visit to Extended Stay America. We aim to make your stay as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your lovely comments recognizing the service Stacy and the team provided, and we will surely share your compliments with them!Thanks again, and we hope you will stay with us again soon! Sincerely,Hotel Management

Dear Mario, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we would appreciate you providing more details about the issues you encountered so we can address them appropriately. We strive to provide the best possible experience for our guests, and we hope to have the opportunity to make it right in the future. Thank you for your feedback.Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Edgar, Thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

Dear Tijain, thank you for choosing our hotel. Please accept our apologies for not providing you with a satisfactory stay. Our goal is to provide exceptional service; therefore, we regret this was not your experience. Please get in touch with us at the front desk so we can assist you. We welcome another opportunity to show you this does not meet our high standards and hope to see you the next time you visit the area. Sincerely, Hotel Management

Amy, thank you for sharing your review of Extended Stay America. We strive to deliver exceptional accommodations and outstanding service to every guest, and we appreciate your noticing our efforts. It was a pleasure to host you, and we eagerly await to have you back soon. Sincerely, Hotel Management

Saundra, thank you for evaluating your stay with us. We regret not meeting your expectations with the in-room amenities and for your concerns with your guest room. We also apologize for not providing the clean, spotless room you expected upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are preparing each suite for our guests flawlessly. Additionally, we are sorry for the inconvenience you experienced due to uninvited guests in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We encourage you to try us again in the future. We are confident you will enjoy a better stay. Sincerely, Hotel Management

Marie, thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations and your disappointment with no pool. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider us again so we can provide you with the hospitality you deserve. Sincerely, Hotel Management

Marcia, thank you for being our guest and sharing your review. Please accept our apologies for not meeting your expectation, and regret the inconvenience you encountered. Our intention is never to disappoint a guest; your feedback is essential to us. We hope you will give us another chance to provide you with the service you deserve. Thank you again, and safe travels. Sincerely, Hotel Management

Barry, thank you for posting a review of your stay. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the suite you occupied will be professionally inspected and treated as a precaution. We regret the inconvenience this caused and are grateful for your patience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management

Miranda, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit our area. Sincerely, Hotel Management

Will, thank you for sharing the specifics of your visit. We regret not meeting your expectations and apologize for the concerns with your guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We appreciate you bringing your additional observations to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management