ロビー

ベストウエスタン ジャクソンヴィル インの口コミ

2.5 out of 5

口コミ

8.0

とても良い

評価 10 - 370 件の口コミ中 162 件が非常に良い" "
評価 8 - 370 件の口コミ中 111 件が良い" "
評価 6 - 370 件の口コミ中 50 件が普通" "
評価 4 - 370 件の口コミ中 28 件が不満" "
評価 2 - 370 件の口コミ中 19 件が非常に不満" "

8.4/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Charles

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to spend the night when on the road. The building is old but kept up. The price is good. The lady here sets up a very nice breakfast bar.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Hello Charles,We are pleased to hear that you enjoyed your stay with us and found our accommodations satisfactory. Our team works hard to provide a comfortable experience for all our guests. We appreciate your kind words about our breakfast offerings and will pass along your compliments. Thank you for taking the time to share your feedback with us.

8/10 (良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A lot of construction around the property
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Hello Michael,We're sorry to hear about any inconvenience caused by the nearby construction. We strive to minimize disruptions during our guests' stay. Your feedback is valuable and we appreciate you bringing this to our attention. We hope you were able to enjoy the other aspects of your visit.

10/10 (非常に良い)

Hannah

良かった点 : スタッフとサービス
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Hello Hannah,We are delighted to hear you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another fantastic stay!

10/10 (非常に良い)

Richard

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice accommodations. Good price. Construction of highway was the only detractor.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Hello Richard,We're thrilled you enjoyed our accommodations and found our prices to your liking. We regret any inconvenience caused by the nearby highway construction and appreciate your understanding. Your feedback is valuable to us as we strive to enhance the overall guest experience.

8/10 (良い)

Garry、Brandon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was clean and comfortable. Property appears to be well maintained and looked after. The gentleman (Matthew) who checked us in was excellent, a real professional. He was polite, courteous and offered suggestions for us to consider on where to eat. When we arrived at our room we discovered that it hadn’t been made up yet. Matthew Immediately moved us to a much bigger and nicer room while apologizing profusely for our inconvenience. We had been travelling for ten plus hours and while tired, the ten minute inconvenience was worth it to experience the great care and competence provided by Matthew. Would definitely stay here again.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Hello Garry, We are pleased to hear that you found your room clean and comfortable, and that our property was well maintained. We appreciate your kind words about Matthew and the excellent service he provided during your check-in. Your understanding regarding the room situation is valued, and we are glad to know that the resolution met your expectations. We look forward to welcoming you back on your future visits.

10/10 (非常に良い)

Ramona

2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Hello Ramona,We are more than happy to hear that you had a wonderful experience during your stay with us! We hope to welcome you back again soon for another exceptional stay.

10/10 (非常に良い)

Charles

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great stay , good breakfeast , easy check in , there is road construction in this area , but you do have access to and from the location , the construction is not the fault of the Hotel it affects all the buisnesses in the area .
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Hello Charles,Thank you for your review! We're delighted to hear that you had a great stay and enjoyed our breakfast. We understand that road construction can be inconvenient, but as you mentioned, it is not the hotel's fault and affects all businesses in the area. We appreciate your understanding and hope to welcome you back in the future.

10/10 (非常に良い)

Danny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Hello Danny,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back again soon!

6/10 (普通)

Reba

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Sister visit
Check in was great, I stayed 2 nights. On my second day returning to the hotel it was raining and cold, couldn’t get into my room, had to walk to the lobby to see why, took me a couple times of ringing the bell at desk to get attention of clerk. She checked and said they only had me for one night, I commented then why would they clean my room with my things still there. She reset key card and all was good. I have stayed here before and will again, just the only issue. Rose was fantastic clerk and my room very clean and comfortable.
2024 年 1 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello Reba, Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay, and we appreciate your understanding regarding the mix-up with the room keys. We value your loyalty as a repeat guest and look forward to welcoming you back in the future. Our team takes pride in providing clean and comfortable rooms, and we are glad to hear that Rose provided excellent service as your clerk.

10/10 (非常に良い)

Cynthia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Hello Cynthia,We are delighted to hear that you had a fantastic stay with us! Your satisfaction is our top priority, and we are thrilled that we met your expectations. If you have any further feedback or if there is anything else we can do to enhance your future visits, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 (非常に良い)

Shauna

2023 年 12 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 19 日)
Hello Shauna,We're thrilled to hear that you had such a fantastic experience during your stay with us! It's always a pleasure to know that our guests had a great time. We hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

Reginald

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk clerks were so friendly and make sure I felt safe and welcomed
Managerからの返信 (投稿日 : 2024 年 2 月 9 日)
Hello Reginald,Thank you for your kind words about our front desk clerks. We aim to provide a safe and welcoming environment for all our guests. Your satisfaction is important to us and we hope to have the opportunity to welcome you back in the future.

2/10 (非常に不満)

SHERMAN

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 6 日)
Hello SHERMAN,We appreciate you taking the time to rate your recent stay at our hotel. We apologize for any inconvenience you may have encountered during your time with us. We value guest feedback and would love to learn more about your experience to address any issues. Please kindly reach out to us directly so we can further assist you. We look forward to the opportunity to make it right for you.

10/10 (非常に良い)

Dora

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quick check in and check out. Able to get amenity needed for disabled spouse without any problem. Bed very comfortable. Quiet. Road work horrible in area but not hotels fault--easy to get in and out. Pay attention to where you are going or gets complicated.
2023 年 11 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 30 日)
Hello Dora, Thank you for choosing our hotel for your stay. We're glad to hear that your check-in and check-out process was quick and that we were able to provide the needed amenities for your disabled spouse. It's great that you found our beds comfortable and enjoyed a peaceful stay. We apologize for any inconvenience caused by the road work in the area. We appreciate your understanding and hope to welcome you back in the future.

10/10 (非常に良い)

Alex

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean rooms and quiet. The pet friendly room was back near the grass and that was perfect for what I needed. Comfy bed too.
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Hello Alex,Thank you for your positive feedback on our clean and quiet rooms. We're glad that our pet-friendly room and its location near the grass worked well for you. It's great to hear that you found the bed comfortable as well. We appreciate your kind words and hope to welcome you back in the future.

8/10 (良い)

Teresa

2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 21 日)
Hello Teresa,Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconveniences you may have encountered during your stay. We always strive to provide exceptional service and will address your concerns internally to ensure a better experience for future guests. Feel free to reach out to our management team if you have any further questions or if there's anything else we can assist you with.

6/10 (普通)

Alyssa

出張, カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
The staff were super nice , but the other people in the building were just loud. The beds had stained sheets and just overall had a weird smell to the room.
2023 年 11 月に 4 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 16 日)
Hello Alyssa,Thank you for your feedback regarding your recent stay with us. We appreciate your kind words about our staff. We apologize for any inconvenience caused by noise from other guests. Regarding the condition of the bedsheets and the smell in the room, we are sorry for any discomfort you experienced. We appreciate your feedback and will address these concerns with our team. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 1 日)
Hello Maria,Thank you for leaving us a 5-star review! We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service to all our guests and it is always great to know when we've succeeded. We hope to welcome you back again soon for another wonderful experience.

10/10 (非常に良い)

Toni

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was the nicest Best Western we have ever stayed at. Our room was spacious; staff was very polite. Everything was very clean; bed was very comfortable. Excellent restaurant in easy walking distance. We plan to stay again on our next trip.
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 1 日)
Hello Toni,Thank you so much for taking the time to share your positive experience at our Best Western. We're thrilled to hear that you found our rooms spacious, our staff polite, and everything clean. We're also delighted to know that you enjoyed a comfortable night's rest in our bed. More so, we are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We look forward to your future stay when your travels bring you back this way.

10/10 (非常に良い)

Dwight

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This Best Western is top notch! No complaints.
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 24 日)
Hello Dwight,Thank you for your kind words! I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

10/10 (非常に良い)

Patricia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was our first time staying at here but we will Definitely stay again.
2023 年 9 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 5 日)
Hello Patricia,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope to see you again in the future.

10/10 (非常に良い)

Wanda

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great experience
Very nice rooms, very friendly staff
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 30 日)
Hi Wanda,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 (非常に良い)

MAELESKA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was very pleasant and the room was clean
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 18 日)
Hello MAELESKA,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and your comments about our room. We hope to someday have another opportunity to host your stay.

10/10 (非常に良い)

Robert

2023 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 15 日)
Hello Robert,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 (非常に良い)

Harold

2023 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 29 日)
Hello Harold,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 (非常に良い)

Christopher

2023 年 7 月に 5 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 26 日)
Hello Christopher,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 (非常に良い)

Christopher

良かった点 : スタッフとサービス、施設のコンディションと設備
The staff was great people
2023 年 7 月に 5 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 22 日)
Hi Christopher,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

4/10 (不満)

Jen

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The property is old and in need of updates. Room was not very clean. The air conditioner was not on when we walked into our room. The room was hot and muggy, the floors were sweating. It took an hour for the room to cool down and be comfortable. Lots of road construction around the hotel making it difficult to get into and out of. It was really a motel not a hotel.
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
Hello Jen, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

10/10 (非常に良い)

Julia

出張
良かった点 : 清潔度
Nice clean rooms.
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 11 日)
Hi Julia,It's great to hear that you enjoyed our clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

8/10 (良い)

William

良かった点 : 清潔度、スタッフとサービス
I rated the area around the property as "ok" because of the road work/construction occurring along the highway and frontage roads. This will be corrected in the future I'm sure.
2023 年 6 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 5 日)
Hello William,Know that your voice is of tremendous importance to us and we value your comments about our area and your comments about our property. We hope you'll return to see how we continue to improve our service and hospitality.

2/10 (非常に不満)

Ronnie

2023 年 6 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 30 日)
Hello Ronnie,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 (良い)

Mark

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staff was incredibly friendly and helpful.
2023 年 6 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 27 日)
Hi Mark,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 (良い)

Lily

出張
良かった点 : 清潔度、スタッフとサービス
Front desk person was helpful.
2023 年 6 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 24 日)
Hello Lily,Guest satisfaction is our number one objective so we really appreciate the input regarding our front desk. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
First of all this was a motel not a hotel and it was gross. When walked in our room it did not smell good. Our sink had fallen through the vanity. We call the front desk and were given another room. It smelled worse than the first one. This room had mold around the doorways and the bathroom ceiling. The rooms did not look like the pictures on the website. There was blood on the concert outside of our room. Our family did not feel safe there and we did not stay! The hotel staff was nice and she tried to help us.
2023 年 6 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 22 日)
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 (非常に不満)

Matthew

出張
気になった点 : スタッフとサービス
Room was fine. Front desk attendant had no manners. Came off extremely rude and self centered.
2023 年 6 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 22 日)
Hello Matthew, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 (非常に良い)

Michael

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
quiet
2023 年 6 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 15 日)
Hello Michael,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 3 日)
Dear Guest,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 (良い)

Corey、Fulton

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good and clean property. Breakfast was good. There is a Mexican restaurant in the adjacent parking lot that had good food.
2023 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 2 日)
Hi Corey,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

10/10 (非常に良い)

Ronald

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
overall everything was great no complaints Thanks
2023 年 5 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 2 日)
Hi Ronald,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 (良い)

Vladan

2023 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 6 日)
Hello Vladan,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 (良い)

Michael、Texarkana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean Professional staff Easy close parking
2023 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 5 月 9 日)
Hi Michael,It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

8/10 (良い)

Kenneth

2023 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 5 月 16 日)
Hello Kenneth,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 (非常に不満)

Jolene

2023 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 4 月 27 日)
Hello Jolene, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not Best Western Standards..BW lost customers
Never have I experienced a Best Western at this degrading condition. When I arrived I was told I had to leave a $100 cash deposit due to the vandalism condition of the hotel (warning #1). When we got to the room the white covered beds had stains on them(warning #2). I called and explained I didn't want to be held responsible for the current condition of the room. The reply was ma'am do you want new bedding? I said yes of course, the reply was come to the front desk and I'll give you some...so I suppose to fix their filth? (Warning #3) Then going into the restroom the bottom corner of the bathroom door was damaged and the toilet seat had dried spots on it looking like urine stains and smelled of urine.(warning #4) Breakfast next morning the lady was very friendly and was trying to make our meal perfect. When the orange juice looked like apple juice but tasted nothing like apple juice. When they opened all boxes labels orage juice the concetrate was all the same and clearly not orange juice so that goes back to corporate error not the workers that was trying to do their best. It appears the manager of this establishment has let damage slowly demenish the property 🤔. So disappointed in Best Western would allow this hotel carry thier name. We didnt experince bed bugs or see roaches but the condition of the hotel is not Best Western Standards. I will never stay her again and think again before staying at Best Western Hotels.
2023 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 3 月 15 日)
Hello Guest, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 (不満)

Jean Luc

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
people yelling and talking loud all night..!!
2023 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 3 月 13 日)
Hello Jean Luc, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

10/10 (非常に良い)

Charles

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
easy friehdly check in , the lady handling the breakfeast in th e morning was friendly kept the food well serviced and the dining area clean and sanitized . check in person was very friendly and helpful .room was clean with no bad oders.the only problem we had was there was only 3 pillows on the bed when we checked in and when we asked for a forth we got it immediately. .
2023 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 2 月 13 日)
Hello Charles,We appreciate the time you have taken to bring to our attention your feedback with regards to our bed and comments about our area. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 (非常に良い)

Scott

2023 年 1 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 3 月 7 日)
Hello Scott,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 (非常に良い)

Scott

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Very nice staff
2023 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 1 月 30 日)
Hello Scott,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 (非常に良い)

Shaketha

良かった点 : 清潔度、スタッフとサービス
2023 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 3 月 7 日)
Hello Shaketha,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 (非常に良い)

Margaret

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The room was immaculate and serviced every day. Breakfast was generous and delicious. Front desk agent friendly and helpful.
2023 年 1 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 1 月 15 日)
Hello Margaret,It means so much to have earned your business. We appreciate the feedback regarding our breakfast and comments about our front desk. We hope to someday have another opportunity to host your stay.