Jacksons Creek Streamside Reserve

My first room smelt of mold, had a broken bed and hair all over. The second ‘upgraded’ room had insects. No housekeeping provided they only (as per staff) replace towels and waste bins they DO NOT clean. No laundry facilities, no breakfast, no toothbrush, no slippers, air filters had a 3 inch layer of filth, run down amenities, unhelpful and non responsive staff, elevator that is on its last legs and an outdoor area filled with homeless drug addicts… oh also there was construction outside. Perhaps worst of all in order to get a late check out they require customers to leave a false 5 star review on google maps. A deceitful practice oftentimes employed in south east asia, not western countries. The cost was quite high too.

The first room that I was given, smelt terribly of cigarette smoke when I entered. I opened the balcony door to get some fresh air into the room. I very quickly closed the door again, as there was a pile of cigarettes butts in the middle of the balcony. I went down to the reception area to inform them of the situation. They very quickly & most apologetically gave me a much better room.