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Reviews of Old Hickory Inn Jackson

2.5 out of 5
Old Hickory Inn Jackson
1849 Us Highway 45 Byp, Jackson, TN

Reviews

6.0
Rating 10 - Excellent. 110 out of 757 reviews" "
Rating 8 - Good. 194 out of 757 reviews" "
Rating 6 - Okay. 185 out of 757 reviews" "
Rating 4 - Poor. 119 out of 757 reviews" "
Rating 2 - Terrible. 149 out of 757 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Gwendolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

2/10 Terrible

Carmon, Jackson Tennessee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is horrible! First off the lady sent me to the WRONG ROOM, WHO ALREADY HAD PEOPLE STAYING THERE. 2.) The hotel was dusty and dirty as hell! The tub was dirty, the room was so dusty, and on top of that the pillow cases weren't even changed. They didn't properly clean all they did was remake the bed.
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2020

10/10 Excellent

Latunya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020

4/10 Poor

Brandi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

2/10 Terrible

Melissa

Business traveler
Disliked: Staff & service, room comfort
Bad Customer Service!! HORRIBLE SERVICE
The clerk at the desk was so rude. I've never been talked to, by someone that is the face of a business, like I was by this person. I will not call her a lady because she was anything but. She wouldn't tell me her name. My reservation was made at 439 pm and when I went to check in at 1 am, my reservation couldn't be found. When I offered my confirmation number I was told I was a joke because I thought I had all the answers. Was accused of having a bad day, when in reality, I was having a great day until I walked into this hotel. As I was walking in, another man was walking out fussing because he had just been turned away also. I ended up having to get another room at a different hotel because this woman refused to help me. I will never recommend this place to anyone!!!
Stayed 1 night in Oct 2020
Response from Front Office Manager on Oct 20, 2020
Thank you for sharing your feedback. We are discouraged to see such a poor rating following your recent stay. We are sorry to hear you left with a poor taste in your mouth. We have forwarded these comments to the upper management, we will make the necessary improvements. We do hope to have the opportunity to regain your trust and confidence in the future.

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2020
Response from Front Office Manager on Oct 20, 2020
Thank you for the review!

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Front Office Manager on Oct 20, 2020
Thank you for the review!

2/10 Terrible

Krystal

Traveled with family
Disliked: Cleanliness, property conditions & facilities
terrible
Terrible- dead bugs behind the bed. No hot water in the shower. Microwave was placed in wrong place where there’s no plugs. Towels are not clean. Highly recommend do NOT sleep in there.
Stayed 2 nights in Sep 2020
Response from Front Office Manager on Oct 20, 2020
Thank you for being our guest and taking the time to share feedback on your experience. My apologies on our behalf for not delivering a more welcoming and better overall experience. We always strive to deliver very helpful and efficient service to each of our guests, I'm very sorry this did not happen in your case. We do hope to have the opportunity to regain your trust and confidence in the future.

8/10 Good

Darlene

Liked: Cleanliness, staff & service, room comfort
Nice place
The was a very nice office. This is not a deluxe hotel. But was a good place to sleep and shower. The room was okay. It was clean. The bed box springs were old but no signs of any bugs. The room was a queen room. It had a jet tub in it but we didn't utilize it. Towels are limited due to Covid 19. Also no breakfast due to Vivid 19. There are a lot of places to eat close. We ate at the Dixie Cafe which is in the parking area of the Casey Jones train Museum. The young man at check in was very sweet. I liked him. The lady at check out was very nice and sweet as well. There are a lot of work crew who stay here. I would stay here again
The entrance to Old Hickory Inn
Pictures on the wall are done in pearls and golden thread
Stayed 1 night in Aug 2020

10/10 Excellent

Gloria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It was great except that the pool was closed and the lighted sign outside clearly stated "Pool". I'll dismiss it cause after all, we are a midst a pandemic and they are trying to keep us safe.
Stayed 2 nights in Jul 2020

6/10 Okay

Stephen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel look like it was more for
Stayed 1 night in Jul 2020

10/10 Excellent

Nina, Frankston Texas

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always so friendly. I have stayed twice here with my Great Dane. No carpets, clean beds and great air conditioner
Stayed 1 night in Jul 2020

6/10 Okay

Alice

Traveled with family
Stayed 1 night in Jul 2020

8/10 Good

Arteska

Traveled with family
Liked: Room comfort
Stayed 1 night in Jun 2020

6/10 Okay

Tao

Disliked: Cleanliness, property conditions & facilities
The price is good but the room is not very clean
the price is good. But, the room is not very clean
Stayed 1 night in Jun 2020

6/10 Okay

Rachel, Tennessee

Traveled with partner, Traveled with family
Disliked: Amenities
The main lobby was beautiful. The old staircase. But the rest was not that great
Stayed 1 night in Jun 2020

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price. Clean room. Coffee avaiable 24 hours. Was able to get a grond floor.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Business traveler
Stayed 1 night in Dec 2019

6/10 Okay

Ready

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I liked the privacy of the pool area wish it was warmer. The hotel is a grest location to go out have drinks and have a safe place to stay.
Stayed 1 night in Jan 2020

2/10 Terrible

Felix

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I ever seen and stay
Stayed 1 night in Jan 2020

10/10 Excellent

Galan

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Patrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Enjoyed the stay.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Eddie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Ganesh

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not all that clean
Rooms are not all that clean, the restroom door handle was not locking properly. The curtains in restroom were smelling and not all that good.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised by the newly renovated rooms, very nice.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for price
It was fine. Wish breakfast started earlier
Stayed 1 night in Oct 2019

8/10 Good

Donna

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Jeffrey

Business traveler
Disliked: Room comfort
Walls were paper thin. Pillows were very hard. I had to remove all three pillow cases and wad them together to use for a pillow.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was dirty people were rude everyone was loud and the front desk did not care
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Would rather spend a little more for better hotel
Hotel was just ok. It was a “you get what you pay for” kind of place. The room was clean but the sheets had some cigarette burns on the blanket. There were also some people just walking around at all hours of the night which felt sketchy. I left soon after I woke up the next day.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Better pillows and breakfast variety (eggs, bacon) would be huge plus
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Sherris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Floors slimey mattress old. Pillows horrible. Noisy. Pet deposit higj didnt ask aboutpets on internet
Stayed 1 night in Sep 2019

4/10 Poor

Greg

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Teresa

Liked: Staff & service
It was clean, Bed was comfortable. It was noisy during day.
Stayed 2 nights in Aug 2019

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room was dirty, had very few towels in it. Floor was nasty
Stayed 1 night in Aug 2019

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean . Nice helpful staff .
Stayed 1 night in Jul 2019

2/10 Terrible

CarolynScott

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on Expedia was miss leading when I got there it looked nothing like the picture on Expedia‘s page the room look like it hadn’t been clean at all after the last tenant things still on the floor bathroom looked like the dirt was swept behind the door burned holes on the comforter drapes wouldn’t close all the way and had holes in them if I hadn’t just drove 800 miles I wouldn’t of stayed but I have his bone tired and needed to get some rest I checked the bed for bedbugs and then just crawled in I was that tired
Stayed 1 night in Jul 2019

2/10 Terrible

Lucia

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible rude management when checking out wont be back or reccommend!
Stayed 1 night in Jul 2019

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Beds were clean and comfortable, bathroom was clean, good water pressure in shower and plenty of hot water. Not bad for what you pay for.
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019