Find Family Hotels in Jackson, TN

"Clean room | Excellent Staff | Breakfast | Good Parking with lots of light"

"I was excited to stay there because it looked cozy! However, my experience started off bad from check in. I told the lady I had already did the online check in through Expedia and paid. It said that I should be able to pick up my keys and go. Well, she made me go through the whole process again. Plus, she said I had to give them $100 in cash for a deposit. I have given deposits before but it’s never had to be in cash. So that felt weird, but once we go to the room. I got an email saying I was charged again. I checked my bank account and I was charged twice for the room and it was different amounts. When I called about it, the lady said she would refund it but it would take 8-10 business days so between the cash deposit and being charged twice, I had almost $400 tied up. I went with this hotel because the price was affordable and ended up unable to use most of my spending money for the trip. Then, at check out, the lady had to check to make sure we cleaned our room completely (which we did!) before she would give us back the $100 cash. It felt like they were trying to find a reason to keep it, but they couldn’t. Also, we were on the 2nd floor and it feels like you are going to fall through the floor walking down the hallway. "

"Everything was good. Room had a urine odor in the bathroom and the pillows were way too soft. But otherwise excellent stay. "

"The property was a dated. The staff was very nice a helpful. It is convenient to a lot of shops and restaurants. "

"Bed bugs in our room. Itching all nice. Bites in the morning. Remove that mattress please"

"100/10 clean great staff breakfast fresh"

"The room we were in for pets smelled terrible as though pet accidents were an expectation and never cleaned up, room was dirty, chair and ottoman looked so dirty and worn we wouldn’t even put our items on it. If we hadn’t been so tired, we would have gone elsewhere. "

"Kendrick and the front desk staff were amazing! Kind, accommodating and truly a joy to see everyday! The room was not cleaned to my standards of clean. Stains on the furniture and ceiling. Not many items in the cabinets for use and what was in there was dirty. "

"Most of all the service was almost 4 1/2 stars "