Ixtapaluca Vacations from ￥266,385

Habitaciones limpias, a diario cambiaron las toallas y arreglaron las camas, buenas instalaciones y ubicacion, el desayuno fue variado y las atenciones fueron excelentes, sin duda volveria

The bed linen is too thin. The TV/ internet connection comes and goes. Not enough kleenex. The A/C would sometimes make a loud sound.

The staff were great and the free amenities like breakfast and the cafe were awesome!

The Wild Oscar has pleasant staff, is in a convenient location, and is incredibly clean. However, some consistent inconveniences keep me from giving it 5 stars. Upon check-in, I was surprised to be informed that the hotel was placing a 7,000 pesos hold on my credit card to put towards using the facilities like the on-site restaurant and spa. This was a total surprise to me as it was never communicated at any point in the booking process or in the communication I had with the hotel prior to checking in. Also, the design of our Superior room had some serious flaws that kept us from having the best experience possible. The bathroom lacked a place to hang our towels to dry and when you open the bathroom door, you have millimeters worth of space between the sink and the door, which led to me jamming my hand between the sink and the door and injuring myself. Also, on two occasions, housekeeping failed to replace either our hand towels or one of our bathrobes. In conclusion, the Wild Oscar is a solid travel option but there are some flaws.

From beginning to end, the customer service was amazing! The room and amenities were spotless and breathtaking. The entire experience really made me feel like I was at home. I will be a returning client with Casa Ofelia.