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「We thought the apartment was very cute and clean. However we were missing some basic items like dish towels or paper towels and something else in the kitchen that I can’t remember right now. We were not given any check-in or check-out instructions so it was a little confusing and we were unsure if we’d be able to get in until we were actually there and read the instructions on the door. Communication was poor or non-existent. However it was still a nice place to stay for one night and we were...

「The hotel was in a good location and the room was clean. The main concern we had was the absence of communication. There are no staff at the hotel and communication is via a phone. There is a screen to checkin. The issue for us was you needed your booking reference number which eventually found had been sent months earlier and was in junk mail. We were not alone with groups of people struggling with checkin whilst we stood in a queue. It would have been better if an email had been sent 24 hours...