インギリヤのヴィラ

"Most guests like myself will likely view the Mt Lavinia Hotel as a historic, heritage-listed establishment, and consider its dated facilities to be acceptable, or even part of its charm. However, it was clear that the people-centred aspects of the service were not prioritised to deliver high-quality service, making for a deeply disappointing stay. Firstly, the reception was dreadful. Upon arrival, there was not a single smile or word of welcome; having no choice, I asked if I could check in there, to which the female receptionist merely pointed to another counter without uttering a word. Even in the renowned and popular buffet restaurant, with the exception of a man who appeared to be the manager, the young staff preparing the food showed no smiles and merely gave mechanical responses; there was no sense of hospitality whatsoever. This is less a personal failing and more a sign that senior management is failing to provide the training necessary for these young staff to develop their professional skills. I had been looking forward to visiting for the first time in a while since the pandemic, but I doubt I will be staying there again."

"スタッフの皆さんがとても親切でした。部屋も清潔で蚊もほぼおらず、快適に過ごせました。"

"This hotel is my regular choice every time I travel to Sri Lanka. The lobby and rooms are nicely designed with wooden handwork, and the staff are always smiling and friendly. This is my oasis, especially after a long, bustling business trip in other South Asian countries. "