2/10 (非常に不満)
Laurie P.
2025 年 5 月 13 日
When we arrived, the cleaning lady was there right until our 11 am check-in. Unfortunately, upon entering the non-smoking property…it reeked of cigarettes. Not just a little…but eye-watering, headache-inducing smoke. I contacted the owner immediately. He did get back to me and offered two solutions-to have someone come by and bring an ozone machine but we couldn’t be on property while it was running and could take 24 hours to fix the problem ( we were only there for a night) or he would refund us if we could find somewhere else to stay. Unfortunately, on short notice…the only other options were extremely expensive. However, with one of my children having asthma, I had no choice. While I know this was not the owners fault per se…I do know that his cleaning person alerted him prior to our arrival…we were left in the lurch or the only option was…ultimately to just deal with it. I don’t know how it could have been better handled other than to alert us before arrival and to help us find alternatives.
Laurie P.
2025 年 4 月に 1 泊滞在