2/10 (非常に不満)
Joel
家族旅行
2025 年 7 月 10 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Note, this is a self check in property. Had to go to their website and upload credit card info and photo of ID in order to receive check in instructions and access to the property. Inconvenient, given I use Orbitz to avoid these hassles, but not a big deal.
Here is the kicker - they never sent check in instructions. When I arrived, I called from outside the property. They still could not give me instructions on how to access the place while I was sitting outside.
Ultimately, they told me if I wanted to cancel, I could receive a refund. Not many options, since I could not get in. Very inconvenient that I had to find another place last minute. So I canceled. The next day they sent me a note saying that because I canceled less than 24 hours in advance, they would not give refund.
Orbitz was not helpful at all. They also do not stand behind their product and suppliers. They refused refund.
Ultimately, I paid for a night at this property and was never given instructions to access it. Only canceled because they would. It give me a room. Neither company will refund.
I recommend you book somewhere else.
Joel
2025 年 7 月に 1 泊滞在
