「We checked in late due to being at a Red Rocks concert. Although we made note of this on reservation, the hotel gave away our room. We reserved two queens…and they gave us a king with a roll away bed. It took 40 minutes to check in..and when we checked out… there was also a long line. Staff was NOT friendly. Still love the hotel…and have stayed a few times in the past.. with no issue. Obviously lack of trained employees is an issue.」
「We checked in late due to being at a Red Rocks concert. Although we made note of this on reservation, the hotel gave away our room. We reserved two queens…and they gave us a king with a roll away bed. It took 40 minutes to check in..and when we checked out… there was also a long line. Staff was NOT friendly. Still love the hotel…and have stayed a few times in the past.. with no issue. Obviously lack of trained employees is an issue.」
Maureen