"清潔です"

"比較的新そうな施設で、ロビー、レストラン、客室共に清潔だった。 客室の場所によっては、ナイトクラブの騒音が朝まで続いて眠れない可能性がある。初日の部屋その騒音被害に遭い、部屋の変更をしてもらった。 朝食、夕食のビュッフェは可もなく不可もなく。 特に朝食のチャイはとても美味しかった。 最終日のチェックアウト後、空港に向かう前にスパを利用しましたが、とても良かったです。 またデリーに行くことがあれば、滞在しても良いなと思いました。"

"スタッフの方の対応も親切でした。"

"客室が綺麗だった"

"清潔"

"部屋の中は良いのですが、廊下を通る人が大きな声で話していて、夜中に目が覚めることが何度もあった"

"Extremely Disappointing Experience – Unacceptable Service at The Leela Mumbai Despite informing the hotel in advance that our check-in would be very late at night, the experience was extremely disappointing. We had reserved four rooms. Upon arrival around 0:30 AM, we were told that rooms was not ready. At 2:30 AM, we were informed that the room still could not be prepared, and instead an extra bed was brought in. As a result, five adults had to share only two rooms. Two of the originally booked rooms were cancelled, but the situation was handled very poorly. What was most disappointing was the attitude. Rather than showing genuine concern or taking responsibility, the response felt dismissive and unapologetic. We specifically chose The Leela because of its proximity to the airport, expecting a smooth late-night arrival and proper rest. Instead, we did not get to sleep until 3:30 AM. The check-in was handled by Aditya, and the manager on duty was Ashit. The following day, we were told that airport transfer would be arranged for us. However, when we informed them that we were moving to the Four Seasons, we were told it was “too far” and that they could not provide transportation. This made the earlier promise feel insincere and merely procedural. This was far below the standard expected from a luxury hotel. Unfortunately, after this experience, I would not choose to stay here again "

"全てが素晴らしい"

"客室は清潔。スタッフと対応は、最高でした。"