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"Thebstaff could not have been better! Property is a little outdated and the rooms could be updated. Hoped for a hot tub but the pool was nice. Also, brekfast on goes until 9. 10 would be more ideal"

"Very responsive on our second day when we needed coffee for our room."

"Take long time to check in ."

"Everything was great "

"Overall I enjoyed my stay here. Staff: The staff were probably the nicest and most helpful that I've had at a hotel in a very long time, Natalia went above and beyond and made me feel like a welcome guest and encouraged me to ask questions etc anytime. Cleanliness: The room & bathroom were 99% clean. Only had a few crumbs in the dresser drawers. Everything else was very clean. I especially appreciated how clean the breakfast/coffee area was, the staff monitored that very well every day. Hotel as a whole: It is showing it's age. The staff does a great job maintaining what they have to work with. It definitely needs some updates, especially in the rooms (I had to switch rooms 2 days in due to a smoke detector going off every 20 minutes during the night). The metal lamps were corroded, the dresser was chipped/worn with bent handles, the desk chair I couldn't lean back in. The bathroom needs fresh paint but also a new tub/shower insert as it was peeling in 2 small spots. Breakfast: They rotated the eggs from scrambled to cheese omelet. They have salt/pepper/hot sauce. Meats were always pork sausage & turkey sausage. OJ was good, pancakes were mediocre. LOVE the new grind & brew coffee makers... I used them every morning and skipped the Keurig in my room. Wish they offered fresh cream... but bought my own and kept it in my room. A/C worked great. It has a couple options so I was able to set it to keep the fan on continuously during the night for white noise. "

"Pool amazing. Love different options Need help with… No one cleaning up drink cups, no tennis channel, no smart TV, both restaurants have same menu, bed very soft and lumpy, limited staff at restaurants and bar so slow service, need 2 free water bottles, inside person told me property owned by Marriott so no perks for Hyatt status like no late checkout. Couldn’t reach property easily before visit. Front desk won’t answer if busy and you can’t leave a message. Concierge has no voice message. Good … Superb accommodations overall with porches and comfy AC, great space, kitchen has basics, Bathrooms impressive, staff very nice, guests very nice, some fun activities like wine glass painting (warning no wine tasting as promoted though) loved all the waterfalls. "

"Was disappointed by the condition of the hall carpets; they need to be changed. My grandson tripped on a seam that was lifted. Also was not happy to see there was no coffee available throughout the day; most hotels have a coffee station for guests. The breakfast buffet was acceptable, but I believe they could have waited a bit longer to put things away, as there were a few people still eating when they closed everything down, including coffee, juice, etc. The pool could have been cleaner as well. Overall, the stay was okay, but I expect more from the Hyatt and will look around at other options before booking with Hyatt, as that is our usual go-to hotel."

"Staff was rude "

"Yes "