Illaroo Vacation Rentals

"good breakfast, friendly staff, room needs overhaul, but clean and functional"

"THIS IS NOT A 4 STAR MOTEL. Good: The bed was comfortable, pillows were great and the room size was large. The addition of a second sink was convenient. Bad: This is not a 4-star motel as advertised. The shower curtain did not contain the water, resulting in the bathroom floor flooding and creating a serious slip hazard. The toilet area was also surrounded by excess water and difficult to use after showering. The toiletries provided were inadequate—just one small shampoo/conditioner tube for two people over a two-night stay, along with a single small cake of soap to service both the hand basin and the shower. The seating in the room was poor quality, consisting of thin, metal outdoor-style chairs that were not comfortable for indoor use. Room servicing was also disappointing. We left at 9:30am and placed the “make up room” sign on the door, yet when we returned at 3:00pm the room had not been serviced. Upon enquiry, we were told we had left too late, and only minimal servicing (rubbish removal and fresh towels) would be done. In reality, the floor was not swept and the room was not cleaned or tidied. Additionally, the photos shown online are outdated and misleading. The communal sitting areas are dark and overgrown with vegetation, and the front of the property does not match advertised images, appearing neglected and cluttered, including a caravan at the front. It can be classified as False Adverising. "

"Easy parking, staff were friendly and accommodating, great value close to town "

"Room was clean but the soap bottles were empty and the remote was taped up and it beaded replacing. "

"Close to town centre. "

"Stay every year for voyager remembrance. Love the hotel close to everything and staff are great"

"Very well location the reception girl very helpful "

"Terrible 2 nights, never stay again. Was told room 8 but given room 9. Faced main road, no moutain view, noisy.larfe room but poor design. Carpets atrocious, heavily stained and fraying mats dangerous.sodden wet wall near unit entrance, no insect guard on door, smoke alarm not working,refrigerator iced up, bathroom floor/shower very slippery,(nearly fell over) bathroom vanity was a DIY job, very tiny vanity and sink clogged uo, slow draining, unfinished renovation to wall with some fixtures remaining,no face washers, no handtowels. Owner explained that people steal them so gave two fk8msy bathrowels instead, only 2 facial tissues in box,dirty mirror and surrounds wet, rust everwhere,"

"We were upgraded to a larger room with a lounge suit around the TV which was great to be able to watch the NRL! The pool needed a clean unfortunately so I didn’t put my head in ! Overall the location was fantastic! Opposite the pub & surrounded by cafes & shops! "