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Medina del Lago

4.0 star property
Escape to a mountain haven where outdoor adventures meet luxurious relaxation.

Choose dates to view prices

In the mountains, Medina del Lago offers an upscale family-friendly retreat with continental breakfast and a coffee shop/cafe. Treat yourself to spa services or horseback riding, then unwind in the health club or by the indoor pool.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Restaurant
  • Gym
  • Breakfast available
The current price is ￥30,912
￥37,782 total
May 28 - May 29

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About this property

Medina del Lago

  • Upscale family-friendly hotel in the mountains
  • Take advantage of a terrace, a coffee shop/cafe, and a garden at Medina del Lago. Treat yourself to a massage or other spa services. Enjoy the health club, as well as activities like archery and horseback riding. In addition to a playground and an arcade/game room, guests can connect to free WiFi in public areas.
  • Additional perks include:
    • An indoor pool
    • Free self parking
    • Continental breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
    • Tour/ticket assistance, an elevator, and 1 meeting room
    • Guest reviews give good marks for the overall condition
  • Room features
  • All guestrooms at Medina del Lago boast comforts such as premium bedding, in addition to amenities like safes.
  • More amenities include:
    • Hypo-allergenic bedding, Egyptian cotton sheets, and down comforters
    • Rainfall showers, free toiletries, and hair dryers
    • 32-inch flat-screen TVs with satellite channels
    • Wardrobes/closets, daily housekeeping, and phones

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King Room with Lake View | Free WiFi, bed sheets
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  • Parking included
  • Free WiFi
  • Restaurant
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9.4 out of 10, Exceptional, 149 reviews
The price is ￥22,131
￥24,590 total
May 27 - May 28
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 60

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Thursday - Sunday (8:00 AM - 8:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children aged 11 and younger eat free breakfast
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 10 percent
  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 20 per person
  • Airport shuttle fee: USD 130 per vehicle (roundtrip, maximum occupancy 4)
  • Late check-out fee: USD 60
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Medina del Lago have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Medina del Lago?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at Medina del Lago on May 28, 2026 start from ￥30,912, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Medina del Lago pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Medina del Lago?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Medina del Lago?

Check-out is at noon. Late check-out is available for USD 60.

Does Medina del Lago provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 130 per vehicle applies.

Where is Medina del Lago located?

This family-friendly Otavalo hotel is located in the mountains, within 1 mi (2 km) of Galeria Gabriel Ceballos Ulloa and Plaza de Ponchos. Tahuantinsuyo Weaving Workshop and Instituto Otavaleño de Antropología are also within 3 mi (5 km).

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Reviews

Reviews

9.2

Wonderful

9.8

Cleanliness

9.4

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 42 out of 55 reviews
Rating 8 - Good. 8 out of 55 reviews
Rating 6 - Okay. 2 out of 55 reviews
Rating 4 - Poor. 2 out of 55 reviews
Rating 2 - Terrible. 1 out of 55 reviews

Reviews

Verified

10/10 Excellent

Jawwad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent panoramic views
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful mountain-side hotel. The view was amazing and they had horses that you could ride for a very reasonable price on a very scenic route. Would highly recommend if going to lago san pablo.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, room comfort

Best hotel in the area with outstanding view

Best hotel in the Otavalo area, with an outstanding view and a very caring service. The fireplace was a particularly nice touch that you don't often find in hotels. While the location and the staff cannot be faulted, the hotel clearly need some renovations in the spa and common areas. Also the rooms could do with a bit more equipment (although the staff did provide everything we asked for). The two local guardian dogs Mia and Tia are incredibly friendly, and the surrounding area is very nice for a little nature walk.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great service
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

DIEGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel with a magnificent view from Lago San Pablo only 1.5 hours away from Quito
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Marcos

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho la posibilidad de descansar Las instalaciones son increíbles
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Juan Martin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Malazo
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espectacular sitio
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Belen

Liked: Cleanliness, amenities, property conditions & facilities
Todo hermoso. El desayuno debería mejorar
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien solo otorgar mejores beneficios a los clientes VIP y frecuentes
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendado
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio de primera. Atención personalizada y amable. Instalaciones geniales con una vista increíble y excelente comida. Cuidado con los precios del transporte local que consigue el hotel. Son casi el doble el valor real de mercado.
Verified

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely incredible place! The view will blow your mind! Will definitely recommend it
Stayed 2 nights in May 2022
Verified

10/10 Excellent

Uldar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gran experiencia con vista al lago

Muy bonita experiencia. Nos agradó mucho la fogata al atardecer. Lo malo que allí nos picaron unas pulgas (supongo que al hacerlo en campo, eso era imprevisible) que nos causaron mucha molestia. Fuera de eso, todo excelente. La comida con presentación gourmet nos pareció un poco costosa o, visto desde otro punto de vista, algo escasa en relación al precio. Recomendamos que se mejore la temperatura de la piscina la que se publicita como temperada y la verdad estaba apenas poco menos que fría. Excelente servicio e instalaciones muy cómodas y elegantes. La vista de los volcanes y el lago, es maravillosa.
Stayed 1 night in Apr 2022
Verified

4/10 Poor

Ana

Liked: Cleanliness, staff & service, room comfort

Vista impresionante

Bonito, limpio y bien atendido. Nos decepcionaron las comidas
Stayed 2 nights in Nov 2021
Verified

10/10 Excellent

SEBASTIAN PEDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato excelente, la ubicación de ensueño, la calidad de alojamiento inmejorable, todo perfecto. Solo el acceso es por un camino adoquinado que según la época tiene piedras sueltas por lo que es mejor acceder en un coche alto.
Stayed 2 nights in Oct 2021
Verified

6/10 Okay

JOSE

Liked: Staff & service
El Hotel tiene un problema con la bomba de agua, que se escucha el ruido muy fuerte en la habitación, cuando la bomba se enciende y se paga. Se escucha también el ruido de las tuberías de agua, por lo que es descanso en la noche no es bueno.
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very beautiful and the staff was very helpful. However, we were the only guests at the property. I had purchased a King Suite through Expedia, but when I checked in they told me that I didn't pay enough for the suite and they tried to put me in a regular room. After waiting almost two hours they gave me the suite I paid for. The room and view were spectacular, but frustrating that they didn't honor the room I paid for on Expedia immediately.
Stayed 2 nights in May 2021
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I had a great time at Medina del Lago. This place has a gorgeous view from the rooms, lobby and restaurant. The food and service were fantastic. The staff was really friendly and made sure our stay was great. We enjoyed the use of the jacuzzi and sauna every day we were there (they also have a pool). For anyone having to work remotely, we had no problems with the wifi and were able to have Zoom video calls daily. We are definitely planning to come back!
Stayed 3 nights in Dec 2020
Verified

10/10 Excellent

Fredy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena experiencia

Las instalaciones son geniales
Stayed 1 night in Nov 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinario lugar y muy buen servicio. La vista excelente un lugar perfecto para recuperar energia. Recomendable 100%
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place, top level. Spectacular views of San Pablo lake and Imbabura mountain from everywhere at the hotel. We had a two persons suite with beautiful views, a fireplace and a nice hot tub. Food was delicious, the crew was so nice and thoughtful, there are beautiful paintings made by local artists everywhere and the whole experience is really satisfying. The only downside- the isolation between rooms is pretty poor and we could hear everything that was happening and being said at the rooms around us.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great view, a perfect getaway destination
Stayed 1 night in Aug 2019