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"This hotel was completely misrepresented online. There is no spa, no sauna, no spa, no breakfast, no restaurant. The suite was dirty, there were no towels, no shampoo, conditioner or body wash, no hot water in the shower and there was standing water in it when we went to turn it on. The sink would not drain. The jacuzzi tub took over 40 mins to fill after we got hot water. Then it would not turn on, once we got someone to help us turn it on (they had to go downstairs and turn on a breaker) the water shot out tons of black stuff from the jets. We sent multiple messages asking for help and they simply quit responding. Then there was a huge party on the first floor that was so loud we could here it with clarity from our third floor room with the door closed; this went on well past midnight and we had to get up and leave for an excursion at 3:30 AM. This was a horrible experience and I'm completely disappointed with how grossly misrepresented it is online. "

"Gracias señor Mario, por acerlos sentir comfortables y seguros en nuestro viaje. "