Huanggua Village

We ordered a smoke free room but still could smell cigarettes from the AC or door gaps. Even the towels had a faint odor of cigarettes on some days. The staff don't do anything about it, as smoking in places you're not supposed to is still very tolerated in China. Disappointing, non smokers shouldn't be second class citizens.

Overall, this is a great option for us. The negatives: Our room has mold on the wall, smells a bit like someone smoked in there and the floor boards were not all connected. The pool was beautiful but it had a tarp on so we couldn’t get in. The positives: The room had a panoramic view of the mountains. They provided plenty of bottled water each day. The staff was warm and welcoming. They helped us planned our trip, got tickets, etc. They gave us rides to and from the middle gate (south east gate) of the Zhangjiajie National Forest Park which was extremely convenient. They also provided a one way ride either from or to the hotel.They provided free laundry service. (We had a long trip and had loads of laundry.) Their breakfast was great and had a great variety of western and Asian choices. We noticed they specially made soup noodles for customers based on different dietary restrictions. We would stay here again. The customer service was just top notched.

We had a really good time at the hotel, grace and all the staff were so helpful and kind. Very stunning location around the mountains. The shuttle transfer was so easy to arrange thanks to grace. Would highly recommend staying here