「This hotel is located near the main plaza, yet in a quiet area. Everything was good, but the highlight of our stay was Gabriela at the front desk—she was truly the heart of this hotel. Kind, attentive, and always eager to help, she assisted us with everything we needed.
The only downside was the breakfast buffet. Plates and food items were often in short supply—for example, there were cornflakes available, but no bowls or cold milk.
Still, overall, we were satisfied with our stay. Gabriela’s...
「I really enjoyed my stay there. The hotel is nice and really well located. Maria, one of the girl that works there were super friendly and helpful for everything. Felt more than just a hotel as I really get a nice welcoming during my stay. I highly recommend this hotel for a stay in Puno. Thanks」
「It has a very nice, welcoming and relaxing. The place is ver quiet, they have tour and laundry services. I liked the location by the plaza, lots of lively activity.」
「Me gusto mucho el trato del personal del hotel. Nos ayudaron en todo. El cuarto estaba muy limpio y muy comodo. Recomendaria a la gente que se quedaran en este hotel. 」
「Hotel Review
I recently stayed at, but unfortunately, my experience was disappointing from the start. Firstly, the hotel’s address listed on their website and booking platform is incorrect, which made it very difficult to locate. The actual location is quite different, and it took me extra time and effort to finally find the place.
On the morning after my second night, things took an even stranger turn. The hotel owner informed me that he had booked out the entire hotel to accommodate a...
「Turned up at the hotel and the doors were padlocked.
Called them on the number pinned to the door and they said they would be there in 1 hour. I returned in 1 hour and no one showed up.
Hotel.com were useless and have refused to refund me as they say I cancelled and the hotel needs to approve the refund in this instance.」
