Deluxe Quadruple Room | In-room safe, desk, blackout drapes, soundproofing
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Reviews of Berkeley Hotels

3.5 out of 5
Berkeley Hotels
NO. 151 Zhongzheng Rd., Hsinchu

Reviews

7.2

Good

Rating 10 - Excellent. 22 out of 99 reviews" "
Rating 8 - Good. 32 out of 99 reviews" "
Rating 6 - Okay. 31 out of 99 reviews" "
Rating 4 - Poor. 5 out of 99 reviews" "
Rating 2 - Terrible. 9 out of 99 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chaoling

Liked: Cleanliness, staff & service, property conditions & facilities
环境很好，靠近城隍庙，巨城交通方便
Stayed 2 nights in May 2024

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
spacious room but recommend for repair
The room we stay looks not used for quite some time and and can feel a bit dusty. The bathroom although looks clean but already shows deterioration due to old aged. The outlet is damaged and even the shower heads looks temporarily placed. Strongly recommed for full repair and fixing of damage and worn-out fixtures. The door lock also looks damage, worn-out and needs repair and replacement. Breakfast although free is not tasty ending up eating outside on the next day. Although room is spacious but strongly recommend for full repair, redecorate or refurnish to make it look a more better and safe city centre business hotel.
Stayed 2 nights in Feb 2021
Response from Hotel Manager on Sep 29, 2021
Thanks. We have been doing renovations in the rooms 2021. The problems have been amended and items replaced. Next time you come, you will feel the difference. New and fresh.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2018
Response from bbhotel on Dec 4, 2018
Thank you so much.

8/10 Good

Christina

Liked: Staff & service, room comfort
Decent enough
The hotel is old and a bit run down, and it could be cleaner, there was a plate with dirty cutlery left in our room. Otherwise I'd say the value for money was good, and the room was spacious and comfortable. The staff didn't speak English but they were very friendly and helpful. Also, breakfast was very good, lots of fruit, eggs and bacon and decent coffee.
Stayed 2 nights in Dec 2017
親愛的貴賓您好： 感謝您選擇入住柏克萊大飯店，更感謝您提供寶貴的意見。 我們對於此次服務未能達到您的期望，深表歉意。相關部門將加強對服務人員的教育訓練，務求服務品質到位。 再次感謝您對柏克萊大飯店的指教並期待您再次蒞臨，見證我們的誠心與努力。 敬祝 順心如意

10/10 Excellent

Benson, York PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room by a church
Excellent. Feel like at Home. The clerk is so nice to talk. She is willing to help in many ways.

10/10 Excellent

Patrick

Stayed 1 night in Sep 2023

6/10 Okay

YILIN

Stayed 1 night in Sep 2023

6/10 Okay

SHU CHING

Stayed 1 night in Jul 2023

2/10 Terrible

Shaoen

Stayed 1 night in May 2023

6/10 Okay

SSU CHIEH

Traveled with family
Liked: Staff & service
Stayed 1 night in Apr 2023

6/10 Okay

WANTING

Stayed 1 night in Jul 2022

6/10 Okay

Hidetsugu

Liked: Staff & service
Disliked: Property conditions & facilities
主要幹線に面し交通の便もよく静かで快適
Stayed 1 night in Jan 2022

6/10 Okay

HSIU-CHIH

Traveled with family
Stayed 3 nights in Dec 2021
Response from 柏克萊 客服經理 on Jan 1, 2022
您好. 提供良好的客戶住宿經驗是我們很注重的. 12/31的住房是客滿的. 接待的人數非常多, 我們很抱歉 無讓您有 迅速的入住. 我們會更努力的達到您的期待. 祝您2022年 一帆風順 十全十美.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
古いヴィンテージホテル。鍵もレトロ。接客は〇
古いヴィンテージホテル。鍵もレトロ。接客は〇
Stayed 1 night in Dec 2021
Response from 柏克萊 客服經理 on Jan 1, 2022
この宿泊施設には、クラシックとモダンの2つのホテルがあります。モダンとモダンが好きです。次回は2022年の新しいスタイルのスイートで新中に来てください。来てくれてありがとう。優れたゲストサービスを提供することが私たちの最大の投資です。

8/10 Good

Po hung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from 柏克萊 客服經理 on Jan 1, 2022
謝謝您的盛贊. 我們隨時聽客戶的回應並作改進. 祝您2022年 虎行大運. 萬事順利.

10/10 Excellent

Ling Tong

Stayed 1 night in Nov 2021
Response from 柏克萊 客服經理 on Jan 1, 2022
我們喜歡服務客人. 下次您來新竹時, 請來接受我們的殷勤款待.

8/10 Good

Xiao ping

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2021
Response from 柏克萊 客服經理 on Jan 1, 2022
謝謝您住宿的選擇. 下次來新竹, 我們會更細心的照顧您的. 祝安康. 虎年行大運.

6/10 Okay

Chi Jung

Traveled with family
離市區非常近，附近有小公園、美食，但因飯店內停車格少，都只能停外面付費停車場，走路約5~10分鐘較不方便
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
就在市中心範圍內走路去各處都很方便 價格實惠
Stayed 2 nights in Oct 2021
Response from 櫃台ella on Oct 27, 2021
非常好 謝謝您的認同

8/10 Good

TING

Traveled with family
Liked: Cleanliness, staff & service
705冷氣不冷
Stayed 1 night in Sep 2021
Response from 柏克萊 客服經理 on Sep 29, 2021
抱歉讓您有 不冷的感覺. 飯店目前為 新竹市 "綠的環保宿旅" 全館常溫 依規定設在27度. 房間為26度. 有可能是因為 夏日西曬的關係, 您的空間較熱. 下次住宿, 請隨時讓我們知道 馬上可幫您換房 和 提供 吹冷電扇給您的 下次來新竹市 我給您 更適當的升等房間選擇

8/10 Good

Weilee

Traveled with group
Liked: Staff & service
室內器具需增強
地毯較陳舊，未提供一次用的拖鞋，冰箱馬達噪音很大。電視節目不夠。
Stayed 1 night in Sep 2021
Response from 柏克萊 客服經理 on Sep 29, 2021
飯店目前只剩一 小部分為地毯房間. 現場餒天有更換木地板的工程. 櫃台提供 一次性的免費拖鞋的. 客房用的小冰箱也陸續換成了 無聲冰箱. 電視節目 目前只有 50台, 中,日,英 節目頻道.. 抱歉無您想要看的頻道. 下次您住宿時, 請及時告訴我們, 我們現場可換您喜歡的房間給您的. 祝生活愉快.

6/10 Okay

Verified traveler

Traveled with group
一個不太滿意的住宿經驗。
住宿前有詢問過是否有停車場，飯店告知有的，但實際是要投宿者將車停在一停車空間的出入口上，若造成車損誰負責？請開車前往者三思。 無奈之下只好將車子停在公有停車場，再開有飯店統編的發票索取$100的折抵費，其餘費用旅客自行吸收。 其為中古飯店，環境普通，水壓不足。 告知預送早餐的時間延遲，還需旅客主動提醒才準備，前台接待人員可再加強訓練。
Stayed 1 night in Aug 2021
Response from 柏克萊 客服經理 on Sep 29, 2021
本飯店有 室外停車場 和 室內停車位 不好意思 當天是 停車客滿的 停車在 出入口 不是好的選項 飯店另有補貼 住客在公有停車場的停車費用100元. (公有停車場 一小時收費20元,晚上10PM到早上8AM不收費.) 水壓在頂樓套房 是小了點兒. 下次我幫您安排 其他樓層, 水力強勁的. 防疫期間, 早餐供應真的是 不能在餐廳內用餐. 每位房客都是外帶盒到房間使用. 早餐送餐很多間, 延遲到您的早餐心情. 造成不方便, 對您真抱歉. 下次來新竹市, 柏克萊 會給您更佳的安排和 質優的住宿體驗的.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2021
Response from 柏克萊 客服經理 on Sep 29, 2021
We have newly decorated rooms in 2021. Welcome to Berkeley Hotel and we look for better serve you the next time you come to Hsinchu.

2/10 Terrible

CHIENMING MING

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店車位很少也沒有替客人想，當天特約停車場也有活動整體大客滿，其中有位服務人員口氣也很差
Stayed 1 night in Dec 2020

6/10 Okay

CHING I

Traveled with family
Liked: Staff & service
Stayed 1 night in Sep 2020

6/10 Okay

LIU

Business traveler
Liked: Staff & service
Stayed 1 night in Sep 2020

8/10 Good

LIU

Business traveler
Liked: Cleanliness
Stayed 1 night in Sep 2020

8/10 Good

Shihyu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大廳雖然比較傳統但房間舒適
Stayed 1 night in Sep 2020

10/10 Excellent

Shin han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯
好棒的旅館
Stayed 1 night in Jul 2020

2/10 Terrible

Lusheng

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務非常好～
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2020

10/10 Excellent

Hui-ping

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cp值高
建築物有點年紀，但保養得宜。服務人員非常友善親切，整體感覺很舒服，如果有機會會回訪~
Stayed 1 night in May 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
早餐有變更
早餐改為麥當勞或早餐店套餐，如果想要使用自助早餐請注意這點。服務親切但房間偏舊。
Stayed 1 night in Apr 2020

8/10 Good

Yu-Hsun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
空間夠大夠舒適
空間夠大，雖不在鬧區，但距離夜市、車站都還算好，算是可以步行前往。晚上相對安靜些。
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
離城隍廟距離算近，但是有年紀的飯店，所以各項設備都較有使用痕跡，自設的停車位較少，需要到附近的公有停車位排隊，但是會幫忙處理停車費用，算是有誠意
Stayed 1 night in Feb 2020
Response from BBhotel on Mar 15, 2020
謝謝您的指教，感謝您的入住。

6/10 Okay

Verified traveler

Traveled with family
Stayed 1 night in Jan 2020
Response from BBHOTEL on Jan 31, 2020
Thank you so much.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
整體就是舊舊舊舊
Stayed 1 night in Nov 2019
Response from BBHotel on Nov 25, 2019
很抱歉，讓您觀感不好，謝謝您的指教。

8/10 Good

Su-Han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
沒有很新穎，但是住起來舒適，工作人員也都很親切
Stayed 1 night in Oct 2019
Response from BBHotel on Oct 25, 2019
感謝您的入住，我們會持續保持我們的優勢，期待您再次入住，謝謝！

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from BBhotel on Oct 14, 2019
Thank you so much.

10/10 Excellent

Hsiao chuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨 空間大 服務人員很客氣
Stayed 1 night in Sep 2019
Response from BBHOTEL on Sep 11, 2019
感謝您的意見，期待您再次訂房，謝謝！

10/10 Excellent

Anders

Liked: Cleanliness, staff & service
So nice people
Extremely nice personnel at the hotel. Maggie was so very helpful and we appreciated all her help
Stayed 14 nights in Aug 2019
Response from BBHotel on Aug 26, 2019
Thank you so much. Please come again.

6/10 Okay

Verified traveler

Stayed 3 nights in Aug 2019
Response from BBhotel on Aug 22, 2019
Thank you so much.

6/10 Okay

PI LIEN

Liked: Cleanliness, staff & service, room comfort
一進大廳,有種味道,用餐地方顯老舊,不過房間滿大,設備齊全,還有小流理台,但是馬桶一直發出聲音, 整個晚上約有10次上下,會突然嚇一跳,我認為這樣的地點,這樣的價錢還OK,但是這樣的地點建物沒翻修,真的很可惜,另外早餐有布丁和亞當樂很優,早餐還可以~
Stayed 1 night in Aug 2019
Response from BBhotel on Aug 22, 2019
感謝您的入住，您的意見會轉告主管，謝謝您。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切的服務~
傳統的商務旅館, 地點非常方便, 值得一提的是每一位工作人員都非常親切!
Stayed 1 night in Aug 2019
Response from BBhotel on Aug 22, 2019
感謝您的入住，感謝您的意見。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エントランスの間口は狭く、一流ホテル並みで無いがビジネスホテルとしては十分な佇まいだと思う。朝食が付いていたのも良い。
Stayed 1 night in Aug 2019
Response from bbhotel on Aug 12, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通方便，房價便宜，服務親切友好，早餐合位口。
Stayed 1 night in Aug 2019
Response from bbhotel on Aug 8, 2019
您好，感謝您的入住，期待您再次光臨。

8/10 Good

Yanbor

Liked: Staff & service, property conditions & facilities, room comfort
舒適度不錯 性價比高 但有煙味
Stayed 1 night in Jul 2019
Response from bbhotel on Aug 6, 2019
您好，感謝您的訂房，您的意見我們會改進，謝謝您，期待您再次入住！