シティ ビュー

ザ ホワイトホール ヒューストンの口コミ

4 out of 5

口コミ

8.2

とても良い

評価 10 - 1002 件の口コミ中 548 件が非常に良い" "
評価 8 - 1002 件の口コミ中 169 件が良い" "
評価 6 - 1002 件の口コミ中 135 件が普通" "
評価 4 - 1002 件の口コミ中 75 件が不満" "
評価 2 - 1002 件の口コミ中 75 件が非常に不満" "

8.6/10

清潔度

8.8/10

スタッフとサービス

8.0/10

設備とサービス

8.2/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

6/10 (普通)

natasha

グループ旅行
良かった点 : 施設のコンディションと設備
I did like that we could walk to most places. the Galleria Mall was not far. checking out was bumpy. They charged me for parking and i didn't have a car. so that was confusing but someone did refund me the money. pool was on the small side. Restaurant inside hotel was great!
2024 年 5 月に 4 泊滞在

6/10 (普通)

Azikiwe

良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Shower door didn’t close and water was splashing on the floor Walls were thin… I didn’t get a good night sleep dude to how loud the ppl were getting on the elevator
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Azikiwe, Thank you for your feedback regarding your recent stay with us. We apologize for the inconvenience caused by the maintenance issue in your room and the noise from the elevator area. Our maintenance team has been informed and will ensure that the shower door is fixed. We appreciate your comments and hope to have the opportunity to provide you with a much-improved experience in the future.In the Spirit of Hospitality, Sal KhatriGeneral Manager

10/10 (非常に良い)

William

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a pretty property with friendly staff
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear William, Thank you so much for your kind words about The Whitehall Houston. We are delighted to hear that you found our property to be beautiful and that our staff made a positive impression on you. Our team works hard to ensure that every guest feels welcome and comfortable, so your feedback is truly appreciated. We hope to have the pleasure of welcoming you back in the near future and providing you with another wonderful stay.In the Spirit of Hospitality, Sal KhatriGeneral Manager

8/10 (良い)

Bobby

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Bobby, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Whitehall Houston.In the Spirit of Hospitality,Sal Khatri,General Manager

6/10 (普通)

Mark

カップルで旅行
良かった点 : スタッフとサービス
Like the location was looking for more of a polished stay
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Mark, Thank you for taking the time to share your review. While we are glad to know you were pleased with our ideal location, we apologize for the cleanliness issues you encountered during your visit and for not meeting all your expectations. We will share your comments with our housekeeping team as we strive to enhance our guest experience in the future. We appreciate your feedback, and we hope you will give us another chance to make a better impression. In the Spirit of Hospitality,Sal Khatri,General Manager

2/10 (非常に不満)

Thalia

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Thalia, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.In the Spirit of Hospitality,Sal Khatri,General Manager

10/10 (非常に良い)

Tiara

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Tiara, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at The Whitehall Houston. We look forward to welcoming you back on your next visit!In the Spirit of Hospitality, Sal KhatriGeneral Manager

2/10 (非常に不満)

Resham

気になった点 : スタッフとサービス
They have no free water for customers
2024 年 5 月に 1 泊滞在
Niからの返信 (投稿日 : 2024 年 5 月 13 日)
Good Day , I do apologize for the inconvenience

10/10 (非常に良い)

Pedro Uyi

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice facility. Easy to access.
2024 年 5 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Mr. Uyi, Thank you for sharing your feedback with us regarding your recent stay at The Whitehall Houston. Providing a comfortable and convenient experience for our guests is our priority, and we are delighted to learn that you enjoyed our well-kept property and ideal location. We look forward to welcoming you back the next time you are in the area.In the Spirit of Hospitality, Sal Khatri.General Manager

4/10 (不満)

Jacqueline

カップルで旅行
Valet is $48 a night and don’t offer self parking.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Jacqueline, Thank you for evaluating your stay with us. Our first priority is customer satisfaction; therefore, we truly regret this was not your experience. Our fees are listed on our website, and we apologize if this was not adequately communicated to you. We appreciate you taking the time to provide feedback, as it helps us better serve future guests. Thank you for choosing us, and we hope to have another opportunity to accommodate you on your next visit.In the Spirit of Hospitality,Sal KhatriGeneral Manager

8/10 (良い)

Diane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property and staff it self was great!! But nothing was around it if we wanted to grab a late dinner or drink. It was scary to leave in the evening. To many homeless people around the hotel.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Diane, Thank you for taking the time to share your recent experience at The Whitehall Houston. We are delighted to hear that you found the property and associates to your liking. We strive to provide exceptional service and a comfortable environment for all our guests. However, we regret to learn of the challenges you encountered regarding the location. We appreciate your valuable feedback and will use it to improve the overall experience for future guests. We look forward to the opportunity to welcome you back and provide a more enjoyable stay.In the Spirit of Hospitality, Sal KhatriGeneral Manager

10/10 (非常に良い)

Angela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Angela, It was our pleasure to welcome you to The Whitehall Houston. We are delighted that your experience was perfect from start to finish, and we appreciate you taking the time to share your generous rating. We hope to welcome you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager

10/10 (非常に良い)

Abena

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service and great place to enjoy and explore the beautiful city of Houston!!!
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Abena, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you loved our great location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager

6/10 (普通)

Syeeda、Springfield

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
The bathrooms were really small.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Syeeda, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any issue that kept it from being perfect. We regret your disappointment with the bathroom. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the exceptional experience we strive to provide every guest.In the Spirit of Hospitality,Sal Khatri,General Manager

4/10 (不満)

Kirk、Orland Park

出張
気になった点 : スタッフとサービス、設備とサービス
1 of 2 food places closed. Understaffed food service. Lousy internet signal and had to keep re-triggering service. Dirty pool area. Area is deserted - could not find a nearby bar or restaurant open in the evening.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Kirk, Thank you for providing us with your feedback. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. We regret the inconvenience you had with regard to in-house dining. Your feedback is taken seriously, and we will utilize your feedback to ensure a much better outcome. Furthermore, we regret the internet issue and the upkeep of the pool. Your comments will be relayed to our maintenance associates to take appropriate measures. We hope we will have another occasion to exceed your expectations and welcome you back soon.In the Spirit of Hospitality,Sal Khatri,General Manager

2/10 (非常に不満)

JANAY

出張, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The hotel lost power for a whole day couldn’t charge my phone or anything
2024 年 4 月に 3 泊滞在
Managing Directorからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Janay, Thank you for taking the time to provide us with your feedback. Our first priority is customer satisfaction; therefore, we truly regret this was not your experience. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to restore the power as soon as possible. Ensuring a comfortable and uninterrupted stay for our guests is of paramount importance to us, and we will share your comments appropriately to prevent such occurrences in the future. We hope this incident does not keep you from choosing us again on your next visit to our area. We are grateful for your patience and look forward to having you stay with us again. Safe Travels,Antonio JonesManaging Director

10/10 (非常に良い)

Brandy

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service and nice rooms!
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Brandy, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you loved our well-appointed accommodations and that our devoted associates took excellent care of you. We look forward to having the pleasure of accommodating you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager

6/10 (普通)

Lance

家族旅行
良かった点 : 清潔度、スタッフとサービス
The hotel only had two elevators and one was not operational, causing a 15-20 minute delay trying to get to our room.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Lance, Thank you for choosing to stay with us and taking the time to share your review. We strive to provide a seamless visit to all our guests; therefore, we apologize that this was not your experience. Regrettably, we are disappointed that we had one elevator down for unplanned maintenance. We apologize for the inconvenience this caused, and we sincerely appreciate your patience. We hope you will revisit us for the flawless stay that you should always expect from us.In the Spirit of Hospitality,Sal KhatriGeneral Manager

4/10 (不満)

Cindy

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The hotel lost electricity on my floor for the entire day and the next day before checkout. I could not use my room to get ready for my festivities. I was really inconvenient. I love the Whitehall. But țhe management did not compensate me for the inconvenience.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Cindy, Thank you for sharing about your experience at our hotel. We sincerely apologize for the inconvenience you experienced due to the loss of electricity on your floor during your recent stay with us. Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we were unable to provide you with the level of service you deserved during this time. Please know that we take your feedback seriously and will address this matter internally to ensure that appropriate measures are taken to prevent similar occurrences in the future. We sincerely hope you will consider giving us another chance in the future to provide you with a more pleasant and memorable stay. In the Spirit of Hospitality, Sal KhatriGeneral Manager

10/10 (非常に良い)

Jahel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice Hotel, convenient location and great Staff! John Flores at the front desk is the best, very welcoming and happy to help people with a great smile. We definitely will come back and stay there while in Houston 💫
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Jahel, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at The Whitehall Houston and found our location convenient. It's always our goal to provide exceptional service, and we're delighted that John made a positive impression on you with his welcoming demeanor and willingness to assist. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Houston!In the Spirit of Hospitality, Sal KhatriGeneral Manager

10/10 (非常に良い)

Nukuboy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location. We was close to everything and the highway. The only issue we had was the power going off and there was no back up generator, we had to wait until the problem was fixed..
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Nukuboy, Thank you for choosing The Whitehall Houston and sharing your experience. We are delighted to hear that you enjoyed our hotel's great location and proximity to various attractions and the highway. However, we sincerely apologize for the inconvenience you experienced due to a power outage during your stay. Ensuring the comfort and safety of our guests is our top priority, and we regret any disruption this may have caused you. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. Thank you again for bringing this matter to our attention, and we appreciate your understanding. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.In the Spirit of Hospitality, Sal KhatriGeneral Manager

10/10 (非常に良い)

Ngocanh

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
John, was an amazing host. The valet crew was very polite and helpful. The CAM was always spot on. Will definitely stay here again.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Ngocanh, Thank you for your generous review of your recent stay at The Whitehall Houston. We are thrilled to hear that John provided exceptional service during your visit. Our associates take pride in offering attentive assistance and ensuring a seamless experience for our guests, and it's gratifying to receive such positive feedback. Your kind words encourage us to continue delivering outstanding hospitality to all our guests. We look forward to welcoming you back for another enjoyable stay.In the Spirit of Hospitality, Sal KhatriGeneral Manager

2/10 (非常に不満)

Yavidia

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
SLOWEST elevators EVER!! Took four flights of stairs FIVE times on my two night stay!! Ice machine out of ice all weekend LONG!!!
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Yavidia, Thank you for taking the time to review our hotel. We appreciate your feedback regarding the elevators and ice machines. We will share your concerns with our team to make sure these issues are resolved. We hope you will give us another opportunity to show you the exceptional hospitality we are known for providing.In the Spirit of Hospitality, Sal KhatriGeneral Manager

10/10 (非常に良い)

Candice

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Candice, Thank you for the wonderful rating for The Whitehall Houston! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager

10/10 (非常に良い)

yerissa

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay Love everything Definitely will come back
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Yerissa, We are delighted you had a pleasant stay at The Whitehall Houston during your time in our vibrant city. We appreciate you mentioning how much you enjoyed our comfortable accommodations and excellent service. It was our pleasure hosting you, and we look forward to welcoming you again the next time you are in the Houston area.In the Spirit of Hospitality,Sal KhatriGeneral Manager

2/10 (非常に不満)

Tariq

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very old
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Tariq, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.In the Spirit of Hospitality, Sal KhatriGeneral Manager

6/10 (普通)

Cole

出張
気になった点 : スタッフとサービス
Overpriced room and snobby front desk attendants. Out dated room with a lot that needs updated and repaired. Convenient but (some of) the staff acted like they were so much better than everyone…will NOT be back.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Cole, Thank you for being our guest and for your feedback. We hope you will accept our deepest apologies for the level of service you received from our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We are also very sorry for the inconvenience you had with your room and that you felt it needed updating. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.In the Spirit of Hospitality, Sal KhatriGeneral Manager

6/10 (普通)

Tamika

グループ旅行
良かった点 : スタッフとサービス
The property wasn’t as clean and in good condition as the pictures represented on the website!
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Tamika, Thank you for taking the time to review your stay with us. We are extremely sorry for the inconvenience you had with the cleanliness issues with your room and that you felt it needed updating. We will share your comments with the appropriate departments, and they will look into it. We hope you will give us another chance to provide you with the outstanding service you deserve. In the Spirit of Hospitality, Sal KhatriGeneral Manager

10/10 (非常に良い)

lynn

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly, helpful staff. Shuttle to Hobby Center very convenient
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Lynn, Thank you for choosing The Whitehall Houston and sharing your experience. We are delighted to know you were pleased with our courteous associates and convenient shuttle service. It was a pleasure to host you, and we look forward to your return visit. In the Spirit of Hospitality,Sal Khatri,General Manager

10/10 (非常に良い)

Henry

良かった点 : スタッフとサービス、施設のコンディションと設備
Nice
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Henry, Thank you for choosing The Whitehall Houston and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager

10/10 (非常に良い)

Nancy

2024 年 4 月に 3 泊滞在
Ni からの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for staying with us

8/10 (良い)

Ryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was nice enough
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Ryan, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you loved our great location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager

10/10 (非常に良い)

Tonnie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Tonnie, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you loved everything about your stay. We hope to have the pleasure of accommodating you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager

8/10 (良い)

Lola

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Lola, Thank you for sharing the nice rating about your experience at The Whitehall Houston. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager

6/10 (普通)

lance、Las Vegas

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The property was dated. No self parking only valet for $40 a day.The staff was excellent and very accommodating.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Lance, Thank you for taking the time to share your comments. We were delighted to learn that the service provided by our associates surpassed your expectations, and we will certainly share your praises with them. However, you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. It would be our pleasure to welcome you back soon. Sal KhatriGeneral Manager

10/10 (非常に良い)

Maurio

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Maurio, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you had a perfect visit and that we exceeded all of your expectations. We look forward to having the pleasure of accommodating you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager

2/10 (非常に不満)

Tracey、Round Rock

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Old property. Must valet $40 a day. Molded and dated room and bath room. No hot water. No microwave in room. No ice machine on floor.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Tracey, Thank you for taking the time to show us your concern. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.In the Spirit of Hospitality,Sal KhatriGeneral Manager

8/10 (良い)

Cesar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Cesar, Thank you for sharing the nice rating about your experience at The Whitehall Houston. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon. In the Spirit of Hospitality, Sal KhatriGeneral Manager

6/10 (普通)

Tanisha

良かった点 : 清潔度、スタッフとサービス、設備とサービス
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Tanisha, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the exceptional experience we strive to provide every guest.In the Spirit of Hospitality,Sal KhatriGeneral Manager

10/10 (非常に良い)

Elsa、Austin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Elsa, We are thrilled you had an excellent stay at The Whitehall Houston, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.In the Spirit of Hospitality, Sal KhatriGeneral Manager

8/10 (良い)

Brian

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property, elegant rooms, great dining options. My only complaint is that the TVs in the room are awfully small, especially considering how far back from the TV the beds are. Also, the pool is adequate but the gym felt like a total afterthought. Would be nice to see the amenities picked up a little more.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Brian, We're delighted to hear that you enjoyed our beautiful property, elegant rooms, and great dining options during your stay with us. Your feedback regarding the size of the TVs and their positioning in relation to the beds is duly noted, and we regret any inconvenience this may have caused. Rest assured, we'll take this into consideration as we continue to enhance our guests' experience. Additionally, we appreciate your insights regarding our pool and gym facilities, and we'll certainly strive to elevate these amenities to meet your expectations. Thank you for sharing your thoughts with us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.In the Spirit of Hospitality, Sal KhatriGeneral Manager

8/10 (良い)

Ziad

良かった点 : 清潔度、スタッフとサービス
Na
2024 年 3 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Ziad, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Whitehall Houston; we hope to see you again soon. In the Spirit of Hospitality, Sal KhatriGeneral Manager

10/10 (非常に良い)

Azhane

2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Azhane, Thank you for rating your stay at The Whitehall Houston. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager

8/10 (良い)

Vanesssa

出張, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
weird experience checking in but besides that everything was great
2024 年 4 月に 2 泊滞在
NelliPからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for your feedback, Vanessa. We apologize for any inconvenience caused during your check-in experience and hope to see you again soon.

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Jessica, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at The Whitehall Houston. We look forward to serving you again in the future.In the Spirit of Hospitality, Sal KhatriGeneral Manager

10/10 (非常に良い)

PAUL、SUGAR LAND

グループ旅行
良かった点 : 清潔度
Everything was good
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Paul, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you loved our great location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Every employee we encountered was friendly,enthusiastic, and well trained in their job. The most customer oriented hotel I have ever stayed in.
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear John, We are delighted to hear that your experience at The Whitehall Houston was characterized by friendly, enthusiastic, and well-trained staff members. Providing exceptional customer service is our top priority, and we are thrilled to learn that our team's dedication to guest satisfaction made a positive impression on you. We strive to create a welcoming and accommodating environment for all our guests, and your kind words serve as a testament to our commitment to excellence. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.In the Spirit of Hospitality, Sal KhatriGeneral Manager

10/10 (非常に良い)

Troy

2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Troy, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at The Whitehall Houston. We hope to have the pleasure of doing so again on your next visit to the area.In the Spirit of Hospitality, Sal Khatri,General Manager

10/10 (非常に良い)

Clarissa

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and the staff was really nice. Very pet friendly as well.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Clarissa, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our hotel's prime location and that our staff left a positive impression on you with their friendliness. At our establishment, we strive to create a welcoming environment for all guests, including our furry friends, so we're delighted to hear that you found us to be very pet-friendly. We hope to have the pleasure of welcoming you back to The Whitehall Houston for another enjoyable stay in the future!In the Spirit of Hospitality, Sal KhatriGeneral Manager

10/10 (非常に良い)

Kassie

良かった点 : 施設のコンディションと設備
Wonderful place
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Kassie, We are thrilled you had an excellent stay at The Whitehall Houston, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.In the Spirit of Hospitality, Sal KhatriGeneral Manager