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スプリングヒル スイーツ ヒューストン シュガー ランドの口コミ

3 out of 5
スプリングヒル スイーツ ヒューストン シュガー ランド
13434 Southwest Freeway, Sugar Land, TX

口コミ

8.6

非常に良い

評価 10 - 732 件の口コミ中 419 件が非常に良い" "
評価 8 - 732 件の口コミ中 177 件が良い" "
評価 6 - 732 件の口コミ中 52 件が普通" "
評価 4 - 732 件の口コミ中 42 件が不満" "
評価 2 - 732 件の口コミ中 42 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.0/10

設備とサービス

8.6/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Julie

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was very well kept and the pool was nice.
2024 年 3 月に 2 泊滞在

8/10 (良い)

Candace

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Over night attendant was super nice & helpful. He was awesome!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Evan Aからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you so much for leaving this 5-star review about the great service you received!!

8/10 (良い)

April、San Antonio

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Rocio

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Ross

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was really nice and unique, just what we needed.
2024 年 4 月に 1 泊滞在

6/10 (普通)

Ursula

Everything was fine but it was something about the bathroom does not staying closed in both rooms we were in but other than that we didn’t have any problems.
2024 年 4 月に 1 泊滞在

6/10 (普通)

Kirun

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I forgot my carryon at the hotel, I called them within few minutes and was told “ I do apologize I attempted to call but could not leave a message. We were unable to locate any bag after our housekeeping manager checked the room after your initial call. We even double checked all outgoing trash to make sure it did not get misplaced but unfortunately, we do not have the bag on property. Also, we do not have cameras that would show the floors so would be unable to see the room. We will keep a look out for it and if we find any bags we will reach out to you right away.” I sent my relative to the location the next day and the carryon was in their office :). - install cameras - do due diligence As far as stay is concerned, the stay was comfortable and the staff was courteous. I really liked the cleanliness of bathrooms.
2024 年 4 月に 3 泊滞在

8/10 (良い)

Travis

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed my stay at this hotel. The area is quiet and very convenient with parking. Staff showed excellent customer service. This is my second time staying at this property and the experience has been the same each time.
2024 年 4 月に 1 泊滞在
Evan Aからの返信 (投稿日 : 2024 年 4 月 18 日)
It's wonderful to hear that you enjoyed your stay at the hotel and that you found the area quiet and convenient, especially with parking available. Consistency in customer service can truly make a difference, so I'm glad to hear that the staff provided excellent service once again. It's great that your positive experience was consistent across multiple visits. Thank you for sharing your feedback!

10/10 (非常に良い)

Eyana

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Christian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the stay, but couches were super dirty
2024 年 4 月に 2 泊滞在
Evan Aからの返信 (投稿日 : 2024 年 4 月 18 日)
I'm glad to hear that you loved your stay overall, but it's disappointing that the couches were dirty. Cleanliness is certainly an important aspect of any accommodation experience. Your feedback is valuable for the hotel management to address such issues and maintain a high standard for future guests. Thank you for sharing your experience!

10/10 (非常に良い)

Laura、Zachary

家族旅行
.
2024 年 4 月に 1 泊滞在

6/10 (普通)

Fidel

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Chasity、Kingwood

出張, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed 3 nights for my daughter’s dance competition. The hotel was very clean and friendly. The manager was so sweet and very helpful. She offered us the whole dining area if we needed some place to hang out and eat after awards that night.
2024 年 3 月に 3 泊滞在
Evan Aからの返信 (投稿日 : 2024 年 4 月 18 日)
It sounds like you had a wonderful experience during your daughter's dance competition! It's great to hear that the hotel was clean and the staff were friendly, especially with the manager going above and beyond to accommodate your needs. Having the option to use the dining area after the awards ceremony shows excellent hospitality. Thank you for sharing your positive feedback!

8/10 (良い)

Fidel

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在

8/10 (良い)

Saul

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
location
2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Jessee

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room they checked me in to was already occupied. That's a scary situation. The tv didn't work and the shower backed up.
2024 年 3 月に 1 泊滞在
Evan Aからの返信 (投稿日 : 2024 年 4 月 18 日)
I'm really sorry to hear about the inconvenience you faced during your stay. Being checked into an already occupied room can indeed be unsettling, and experiencing issues with the TV and shower only adds to the frustration. Your safety and comfort are top priorities, so it's disappointing to hear that these issues occurred. Your feedback is valuable for the hotel management to address these issues promptly and ensure a better experience for future guests. Thank you for sharing your experience. If there's anything else I can assist you with, please let me know.

10/10 (非常に良い)

Germaine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Springhill Suites Houston Sugar Landからの返信 (投稿日 : 2024 年 2 月 20 日)
We're so happy you enjoyed your stay with us! We look forward to having you again!

6/10 (普通)

Moin

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
It was a good family experience in Houston
2024 年 2 月に 1 泊滞在
Springhill Suites Houston Sugar Landからの返信 (投稿日 : 2024 年 2 月 20 日)
We're so happy you and your family enjoyed your stay with us! We look forward to having you again!

10/10 (非常に良い)

Andy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent. I like it.. 👍 👍
Nice , very clean , nice staff
2024 年 2 月に 1 泊滞在
Springhill Suites Houston Sugar Landからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for the excellent rating! We're so happy you enjoyed your stay with us! We look forward to having you again!

8/10 (良い)

Syed Nadir

Good
2024 年 2 月に 3 泊滞在
Springhill Suites Houston Sugar Landからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for the great rating! We're so happy you enjoyed your stay with us! We look forward to having you again!

10/10 (非常に良い)

Andy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I love it. Thanks
2024 年 2 月に 1 泊滞在
Springhill Suites Houston Sugar Landからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for the excellent rating! We're so happy you enjoyed your stay with us! We look forward to having you again!

10/10 (非常に良い)

Janet

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is a gem hidden behind a porsche dealership. It's not in a great area. The staff make up for it. We were treated with such kindness. They saw we were tired and our door keys didn't work. They came and fixed it and brought us a snack for the trouble. Invited us to come have a tea or a hot chocolate. The breakfast was very nice. Building was clean. There is one problem. If trains bother you this isn't the right hotel. There are no horns but there is a railway yard across the street. You will feel the locomotives moving. Quiet but shaky. Didn't bother us a we live in a small town held hostage by loud trains. The rooms were nice beds comfy. I enjoyed this stay. Again the staff really stand out.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Andrew

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great service
Fast and easy check in. Host offered me a bottle of water- it’s a small gesture, but was so appreciated. Outstanding.
2024 年 1 月に 1 泊滞在
Springhill Suites Houston Sugar Landからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for the excellent rating! We're so happy you enjoyed your stay with us! We look forward to having you again!

4/10 (不満)

Kimberly

気になった点 : 清潔度、施設のコンディションと設備
When we arrived at our room the sofa had crumbs on and appeared stained and unclean. There was no hand soap in the bathroom and I had to retrieve some soap from the front desk because there was no staff available except the front desk clerk. On the way out of the hotel my sister almost tripped over a long metal piece near the front door that was supposed to be affixed around the carpet in the enrty way. The front desk clerk was notified of the broken metal piece.
2024 年 1 月に 1 泊滞在

4/10 (不満)

Sridhar

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
The property is in a convenient location with good access to number of restuarants and shopping etc. The service at the property is not good at all, we stayed in the room for two nights and room was not cleaned after first night of stay, we called multiple times and we were put on hold for more than hour before someone at front desk answered. Even then the room WAS NOT CLEANED. we had to go and get the extra towels as if there is no one is available to deliver them. The bathroom doors, draws are not working propertly ie we can neither lock them not keep them inplace. Overall the service is terrible !
2023 年 12 月に 2 泊滞在

8/10 (良い)

Mah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在

8/10 (良い)

Faizan

2023 年 12 月に 3 泊滞在

6/10 (普通)

Shongh

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Shower only. Not in a great location.
2023 年 12 月に 2 泊滞在

8/10 (良い)

AYAM

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall it was OK

10/10 (非常に良い)

MARK SAMONTE

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 5 泊滞在

10/10 (非常に良い)

Mohammed

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Coty

出張
Enjoy
I liked staying here
2023 年 12 月に 3 泊滞在

2/10 (非常に不満)

Sulaiman

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

4/10 (不満)

Gary、Katy

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Blood stains on carpet….big.could have been replaced as they are carpet tiles.asked to be moved. Second room better but still stained carpet. When I asked front desk they said they had had several complaints about the blood stained carpet. when I asked why it hadn’t been fixed then, the girl said, well housekeeping can’t get the stains out. So I said then why doesn’t maintenance replace the carpet tiles. She said she didn’t know. But they were doing some renovations next year. I thought it was very sad that they wouldn’t let carpet issues like that. Go on for six months to a year because in the future they’re going to do something. when the manager was asked about this, he was very unprofessional and even rude to us. Absolutely unacceptable will be treated like that by a manager. The manager alone cause this review. Not even the stain on the carpet and I’ve been treated right I wouldn’t have necessarily had this type of a score.
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Diane Bayzik、Katy

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Manager D. W. is unprofessional, poor speech, and has an attitude. Not customer service oriented. Small issue he turned into a major issue- after he called to us to talk about even though desk person took care of problem. We were happy until he called and spoke down to us.We are educated professionals and he showed that he obviously is not.He should not be in a management position representing Marriot. Hourly staff was fine and friendly. Promote them instead.
2023 年 11 月に 3 泊滞在
Brandi Calliham-Operations Managerからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Diane, We would like to sincerely apologize for the experience you had while with us and want you to know that we are doing our best to correct this issue. That is not how we represent our hotel. Thank you again for your feedback!

4/10 (不満)

Jimmy

出張
良かった点 : 設備とサービス
The HVAC unit was very noisy. It also wasn’t connected to the wall controller.
2023 年 11 月に 1 泊滞在
Brandi Calliham-Operations Managerからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Jimmy, We apologize for the issue you experienced regarding your a/c and want you to know that we have taken care of that issue. We appreciate your feedback

2/10 (非常に不満)

Mohammed

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room initially what we got was having some issues like Flush doesnt work when i called the front desk and told them she's offering me plunger and says no technician available now, then i was surprised and said i would like to change the room. The other room was comparatively small and lights didnt work and the sofa bed was very hard and not comfortable at all. Will not visit and would not recommend using this hotel in future
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Eligio Reyes

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything
2023 年 11 月に 4 泊滞在

10/10 (非常に良い)

Felicity、Hewitt

2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

BRYAN

2023 年 11 月に 2 泊滞在

2/10 (非常に不満)

Johnny

2023 年 11 月に 1 泊滞在
Brandi Calliham-Operations Managerからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Johnny, We would like apologize for the shortcomings during your stay. If you could reach out to the hotel so we can discuss your experience and see what we can do to make your next stay perfect. We appreciate your feedback

8/10 (良い)

tyna

2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Rita

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy to get too.
2023 年 10 月に 1 泊滞在
Brandi Calliham-Operations Managerからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Rita, Thank you for taking the time to rate our hotel. We appreciate your feedback and hope to host you in the future!

6/10 (普通)

Mustafa

2023 年 10 月に 1 泊滞在
Brandi Calliham-Operations Managerからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Mustafa, Thank you for taking the time to rate our hotel. We would like to know what caused the rating so feel free to reach out to the hotel directly. We appreciate your feedback.

10/10 (非常に良い)

Brian、galveston

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice front desk guy, I enjoyed talking with him. Beautiful property here, comfy room
2023 年 10 月に 1 泊滞在
Brandi Calliham- Operations Manangerからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Brian,Thank you for taking time to rate our hotel. We are happy to know you had a wonderful stay while with us. We appreciate your feedback and hope to see you in the future.

6/10 (普通)

宿泊されたお客様

家族旅行
Won't be first choice
The staff was nice and the rooms were spacious, but not as clean as I had hoped. The room needed to be dusted and the couch looked unclean and worn. I was there 3 days and no one ever attended to my room even though I had asked. The breakfast was not good...at all.
2023 年 9 月に 3 泊滞在
Brandi Calliham- Operations Managerからの返信 (投稿日 : 2023 年 10 月 5 日)
Thank you for taking the time to review our hotel. We apologize for where we fell short during your stay and want you to know we are taking your feedback to improve all areas to ensure these issues do not occur in the future. We hope to host you in the future!

2/10 (非常に不満)

Albert

2023 年 9 月に 2 泊滞在
Brandi Calliham- Operations Managerからの返信 (投稿日 : 2023 年 9 月 30 日)
Dear Albert, Thank you for taking the time to review our hotel. We would like to hear from you what specifically caused the rating you gave so that we can take action and improve in all areas. We appreciate your feedback.

2/10 (非常に不満)

Edward

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bad smell throughout the hotel
2023 年 9 月に 2 泊滞在
Brandi Calliham-Operations Managerからの返信 (投稿日 : 2023 年 9 月 30 日)
Dear Edward, Thank you for taking the time to review our hotel. We apologize about the experience and have taken action. We appreciate your feedback.

8/10 (良い)

Charlie Loud

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good experience
2023 年 9 月に 1 泊滞在
Brandi Calliham-Operations Managerからの返信 (投稿日 : 2023 年 9 月 30 日)
Dear Charlie, Thank you for taking time to review our hotel. We are happy to know you had a great experience. Please let us know what we can do better for a perfect score next time you are in town. We appreciate your feedback.