ロビー

シグネチャー イン ヒューストン ガレリアの口コミ

2.5 out of 5

口コミ

8.2

とても良い

評価 10 - 222 件の口コミ中 124 件が非常に良い" "
評価 8 - 222 件の口コミ中 43 件が良い" "
評価 6 - 222 件の口コミ中 20 件が普通" "
評価 4 - 222 件の口コミ中 19 件が不満" "
評価 2 - 222 件の口コミ中 16 件が非常に不満" "

8.4/10

清潔度

8.8/10

スタッフとサービス

7.6/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Anisha

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was nice and clean. Easy access to Walmart and target.
2024 年 5 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you so much for sharing your review with us and the travel community. We appreciate you and look forward to seeing you again soon. Please tell us about your future experiences!

10/10 (非常に良い)

Marie、Everett

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good customer service
2024 年 5 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for sharing your experience with us at the Signature Inn Houston Galleria. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.

8/10 (良い)

Jahvante

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Rooms are higher quality than you expect. Clean and cool mirror! No bugs throughout my stays and house cleaning daily.
2024 年 5 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 5 月 23 日)
Jahvante, we are glad you stayed with us at the Signature Inn Houston Galleria. We work hard to ensure our guests have a comfortable and memorable stay with us, so we are pleased that your experience was a positive one. We look forward to your return to us!

10/10 (非常に良い)

Cameron

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property for the price. I was worried when I saw it was a motel, but after arriving and checking in I was very surprised. Definitely stay here if you’re looking for a modern, clean place for a reasonable price.
2024 年 5 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much for taking the time to share the highlights of your stay with us and the travel community. We can't be more delighted to know how much you enjoyed your stay. Thank you once again for allowing us to be of service, and we look forward to your next visit.

10/10 (非常に良い)

royce

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There are lots of nice restaurants around. The area is peaceful.
2024 年 5 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 5 月 22 日)
We appreciate your positive review of the Signature Inn Houston Galleria. We look forward to your next visit to us.

8/10 (良い)

Ali

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice, 4 out of 5
2024 年 5 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 5 月 22 日)
We appreciate your recommendation. It was a pleasure serving you and we look forward to welcoming you back.

6/10 (普通)

Carlos

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Place was in the GHETTO. It was ugly. We found roaches in our first room and then had to switch to another. The beds were alright but not very comfortable. Kept making a big metal sound. No tv and no Wi-Fi and that was what we really needed at the time. Not a great place overall.
2024 年 5 月に 2 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for your feedback. We're sorry you were unhappy during your time spent wtih us. We have shared our feedback with management for improvements.

6/10 (普通)

Amanda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Was well kept other than the terrible beds
2024 年 5 月に 2 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 5 月 20 日)
Your feedback is very important to us and we have shared your comments with the General Manager for their review. We do hope you will give us another chance in the future.

2/10 (非常に不満)

mohamed

2024 年 3 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 5 月 16 日)
We are sincerely sorry to hear that we did not meet your expectations during your stay at the Signature Inn Houston Galleria. If you have any additional feedback on how we can improve please don't hesitate to reach out to us.

10/10 (非常に良い)

Nakia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing staff and amazing rooms
2024 年 4 月に 2 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 5 月 2 日)
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

8/10 (良い)

Michelle

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for providing feedback on your recent experience at the Signature Inn Houston Galleria. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

4/10 (不満)

Samantha

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very dirty rooms and no housekeeping
2024 年 3 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 4 月 23 日)
We're sorry you felt your accommodations were dirty. We will address this with our staff. It is our hope that you will give us another try for a much better outcome in the future.

2/10 (非常に不満)

babak

気になった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 4 月 23 日)
Babak, please let us know if you are not satisfied with your accommodations. This will give us a chance to offer you another room, fix an issue or find a resolution. We apologize for any inconvenience caused during your stay at the Signature Inn Houston Galleria.

2/10 (非常に不満)

Johnny

2024 年 4 月に 3 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 5 月 8 日)
We're sorry you were not satisfied with your stay. If you have further information on how we can improve please don't hesitate to reach out to us.

2/10 (非常に不満)

Salim

気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 4 月 12 日)
We're saddened to hear that we did not meet your expectations during your stay at the Signature Inn Houston Galleria. Thank you for being our guest.

8/10 (良い)

Taniesheanna

カップルで旅行
良かった点 : 設備とサービス
Wonderful
2024 年 4 月に 2 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 4 月 8 日)
We're so glad you enjoyed your time spent at the Signature Inn Houston Galleria! We look forward to your return to us.

8/10 (良い)

randy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed this location close to galleria mall
2024 年 4 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you, Randy! We're glad our location was convenient for you and we look forward to welcoming you back.

10/10 (非常に良い)

Joanna

2024 年 2 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 4 月 8 日)
What fantastic feedback, Joanna - we are so happy you enjoyed your visit. We look forward to having you stay with us again at the Signature Inn Houston Galleria the next time you are visiting the area.

8/10 (良い)

Faith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very handy for Hertz car rental next door when our airport car rental fell through and no one in town seemed to have available rental cars.
2024 年 4 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for taking the time to share your feedback with the travel community! We hope our location will bring you back again in the future.

10/10 (非常に良い)

isabelle

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 3 月 30 日)
Your business means a lot to us at the Signature Inn Houston Galleria! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 (非常に良い)

Berman

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was clean and extremely comfortable. All the equipment such as fridge and microwave were clean and like new. A great and placent stay, thank you.
2024 年 3 月に 4 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 3 月 26 日)
We appreciate your positive comments about how much you enjoyed your stay with us at the Signature Inn Houston Galleria. We will share your feedback with our team to let them know that their efforts have not gone unnoticed. Thank you again, we look forward to seeing you on your next trip to Los Angeles.

10/10 (非常に良い)

George

良かった点 : 清潔度
2024 年 3 月に 2 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 3 月 12 日)
We are delighted that you chose to stay with us at the Signature Inn Houston Galleria. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

10/10 (非常に良い)

Melanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 3 月 12 日)
We appreciate your five star recommendation, Melanie! And we look forward to welcoming you back again in the near future.

2/10 (非常に不満)

Natalie D

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The area was very dangerous, the room had no working smoke detectors, the room reeked of marajuana. Terrible place. We left same day we checked in and now they are fighting my refund.
2024 年 3 月に 4 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

4/10 (不満)

Karrie

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
The staff was great. The room appeared clean until I walked on the floor (no carpet) and the bottom of my feet turned black.
2024 年 3 月に 2 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 3 月 5 日)
Your feedback is very important, Karrie and we will be addressing your concerns in regard to cleanlyness with our houskeepers. We apologize for this and any other inconvenience caused during your stay with us at the Signature Inn Houston Galleria. We do hope you will give us another try in the future.

4/10 (不満)

Stephanie、TYLER

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
I liked the location. However, the cleanliness was very much non existent. There was hair all in the bed. I went to Ross and bought my own sheets. The couch was stained and there were chip bags, crumbs, an d old chewed gum in the pull out couch.
2024 年 3 月に 2 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 3 月 5 日)
Delivering a clean and comfortable stay is important to us and we will be sure to make improvements with our housekeeping staff. We are very sorry we did not meet your expectations and we hope to welcome you back for a much better outcome in the future.

8/10 (良い)

jinerra

2024 年 2 月に 3 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 3 月 2 日)
We hugely appreciate your positive feedback in regard to your stay with us at the Signature Inn Houston Galleria. We have been working so hard to give our best. Thank you for noticing.

10/10 (非常に良い)

Keyanna

良かった点 : 清潔度、設備とサービス
The stay was good, just didn’t like the noise outside!!
2024 年 2 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 2 月 29 日)
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We greatly appreciate the time you've taken to rate the Signature Inn Houston Galleria and we look forward to another opportunity to serve you in the future.

6/10 (普通)

Sandra Adriana

グループ旅行
気になった点 : スタッフとサービス
No hablaban español en recepción
2024 年 2 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for stayinng with us recently. We appreciate your feedback.

4/10 (不満)

henry

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I alwsy stay here when im in houston, however this time the tv didnt work, and they didnt provide me with plastic cups. They usually give you 2 small 8 ounce cups wrapped in plastic, this time = NO cups. And did i mention the tv didnt work . Im so upset right now im debating in my mind if i will ever go back.
2024 年 2 月に 3 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 2 月 26 日)
We're sorry you were unhappy. Thank you for your feedback.

10/10 (非常に良い)

Alma

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice front desk and clean room.
2024 年 2 月に 3 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us and that you found your accommodations clean and our service pleasant. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

4/10 (不満)

Jose

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
They didn’t change the sheets just fixed the both beds hairs all over the both beds stains on sheets ,dirty toilet and bath tub funny moldy smell thick dust top of head boards and the hanging light fixtures ,beer caps on the night stand from previous customers sauce stains on the acs both acs full of dust ,,i had to go to the target a couple blocks down buy cleaning products and disinfectant sprays ..which is a shame because if the room was well maintained I would off gave it a 10/10 nice decoration and room lay out very spacious two tvs a separate living room area just very dirty and if you get the rooms next to the gun range you will hear the shots ,I was in room 125..
2024 年 2 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 2 月 8 日)
Your feedback is important to us and we have shared your comments with the leadership team for their attention. We hope to leave you with a much better impression on your next stay with us.

10/10 (非常に良い)

ALEJANDRINO

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 2 月 1 日)
Thank you so much for taking the time to share your feeback with us and the travel community. We can't be more delighted to know how much you enjoyed your well-appointed room. Thank you once again for allowing us to be of service, and we look forward to your next visit.

10/10 (非常に良い)

Evelyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I felt they let me have a long stay when I came. So, it is ok. I enjoyed it. Lots of R&R.
2024 年 1 月に 5 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 26 日)
We appreciate you sharing your review with other travelers, and we are delighted you were able to get lots of rest and relaxation during your time spent with us! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 (非常に良い)

Kyle

ペット同伴の旅行, 出張, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 設備とサービス
Good experience
2024 年 1 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 26 日)
We're so glad you had a good experience at the Signature Inn Houston Galleria, Kyle! We all look forward to your next stay with us.

2/10 (非常に不満)

Will

2024 年 1 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 24 日)
We apologize for falling short of your expectations. And we would like to have another opportunity to serve you better in the future.

10/10 (非常に良い)

Scott

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 21 日)
Thank you for reviewing your stay at the Signature Inn Houston Galleria. It is a pleasure to know you had an enjoyable experience with us and loved our convenient location. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備
I usually give a good review, but this time the room was dirty. The trash from the previous guest was still in there. The tub was dirty. It wasn't a nice experience.
2024 年 1 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 20 日)
Your feedback has been shared with our team so that they can make the necessary changes. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you.

8/10 (良い)

Talal

Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you so much for taking the time to leave us this review. We are so grateful for your business. Thanks for sharing your review with us and the community.

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス
Large room, but lacking
Room was spacious, but contained no closets, hangars, dressers, or drawers; virtually no place to put clothes! Received no housekeeping service during the entire 3 day stay.
2024 年 1 月に 3 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 15 日)
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope we have a future opportunity to restore your confidence in us.

4/10 (不満)

James Andrew

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was dirty (hair on the floor, bathroom counter, and towels, stains on the sheets), no room service for the entire duration of the stay, faulty smoke detectors constantly chirping (in multiple rooms), the door to my initial room did not latch properly in the frame and pops open if you push on it
2024 年 1 月に 3 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 13 日)
Thank you for staying with us recently. Please accept our apologies for not providing you with the perfect stay you deserve. Feedback such as yours is very valuable as it helps us to improve our services and facilities, so that we can provide the best experience to all our guests. We hope to have another chance to serve you again for a much better experience.

2/10 (非常に不満)

Judy

2024 年 1 月に 2 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 14 日)
Thank you for your feedback, please rest assured the poor customer service issue has been addressed. I hope you will give us another chance to do better next time.

6/10 (普通)

Joshua

2024 年 1 月に 2 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 12 日)
We appreciate you taking time out of your busy day to leave your feedback.Thanks again for being our guest, and we hope to see you again soon!

6/10 (普通)

Sukhman

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The customer service is great but the towels were dirty and had stains on them
2024 年 1 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 17 日)
Thank you for your feedback. We have shared your concerns with the leadereship team. We hope to have another opportunity to leave you with a better impression.

4/10 (不満)

JOHN E

気になった点 : 清潔度、施設のコンディションと設備
The place is a dump. Everything is really cheap. You can see through the towels. No comforter on the bed. One sheet covered with another intended to look like a comforter but is really another sheet with texture.
2024 年 1 月に 4 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 10 日)
Thank you for reviewing your recent stay while you were here on a vacation. We are sorry we fell short of your expectations during your visit. We hope you will consider staying with us again so we might serve you better in the future.

10/10 (非常に良い)

Crissy

2024 年 1 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 11 日)
We appreciate your time in writing this review and are glad you found our hotel to be clean and comfortable. We hope you will choose to stay with us again in the near future.

10/10 (非常に良い)

CAROL

2024 年 1 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 26 日)
Thank you very much for your five star review, Carol. It was a pleasure to have you as our guest and we look forward to welcoming you back again in the near future.

4/10 (不満)

Kelly、Seqttle

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Fairly sketchy area, there is a reason there are so many security cameras which is the first thing you see when you walk in the lobby. Pool is cemented over. Room looked very clean but the bottom of my feet told a different story.
2023 年 12 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 8 日)
We regret not meeting your expectations. And we do hope that you will give us another chance to show you the hospitality you deserve and should expect from us.

10/10 (非常に良い)

Robert

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was impeccable!
2023 年 12 月に 1 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 4 日)
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Signature Inn Houston Galleria.

10/10 (非常に良い)

Arron

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Signature Inn Houston Galleriaからの返信 (投稿日 : 2024 年 1 月 4 日)
Thank you for being our valued guest. We look forward to your return.