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モーテル 6 ヒューストン テキサス - ハイウェイ 249 アンド フォールブルックの口コミ

2 out of 5
モーテル 6 ヒューストン テキサス - ハイウェイ 249 アンド フォールブルック
7505 Fallbrook Dr., Houston, TX

口コミ

7.0

良い

評価 10 - 174 件の口コミ中 63 件が非常に良い" "
評価 8 - 174 件の口コミ中 41 件が良い" "
評価 6 - 174 件の口コミ中 21 件が普通" "
評価 4 - 174 件の口コミ中 12 件が不満" "
評価 2 - 174 件の口コミ中 37 件が非常に不満" "

7.2/10

清潔度

7.2/10

スタッフとサービス

6.4/10

設備とサービス

7.0/10

施設のコンディションと設備

6.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Juan

Excelente
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Sheterra

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Robert、Plano

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What I liked was that when I checked into my hotel. The cleaning lady just finished mopping and the floor was almost done drying. I put my bags inside by the front door, left, and returned after going out to eat. I brought Chlorox wipes for the remote control, door handles, and light switches. To my surprise, the wipes did not have dirty residue [brown or dark spots] on the wipes. I am assuming the cleaning lady does a fantastic job cleaning! Very thorough! I did kill some flying bug but hey, it's Houston, it is super humid and Houston is in a flood plain. No other bugs were present during my 2-day stay. The bed was all alright in terms of comfort. I brought my own bedding because I never trust any hotels bedding. The TV selection rocks, the WiFi is secure and fast [No lag], and that was great for my business work that I had to complete. If you are going to eat in your room, take out your own trash. Otherwise, you are inviting bugs. Simple common sense.
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Shonice

気になった点 : スタッフとサービス
2024 年 4 月に 7 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 5 月 17 日)
Hi Shonice,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 (非常に良い)

Alicia

良かった点 : 清潔度、スタッフとサービス、設備とサービス
I really love the staff there they are fast n very nice people l will tell people about it n go back again
2024 年 4 月に 2 泊滞在
Nancy Y.からの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

10/10 (非常に良い)

Alicia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I liked it was a great stay n liked the staff they were very nice people l will come back again
2024 年 4 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2024 年 5 月 15 日)
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 (非常に良い)

Dylan

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Kelsey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice n quiet
2024 年 4 月に 2 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Hi Kelsey,Thank you for the amazing rating!! Maz K.#Team6

4/10 (不満)

Julio

出張
良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Apestaba a humo de cigarro y marihuana
2024 年 4 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Hola Julio,Lamentamos que su reciente estancia no haya sido excelente. Esperamos que nos des otra oportunidad en el futuro.Maz K.#Team6

10/10 (非常に良い)

Sthephany

2024 年 4 月に 2 泊滞在

8/10 (良い)

Christina

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall very clean and decent here. All my amenities worked. The staff was respectful and helpful.
2024 年 4 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Hi Christina, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

8/10 (良い)

Carlos

カップルで旅行
Good enough for the area and price
2024 年 4 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Hi Carlos, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 (非常に良い)

Sthephany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
😊😊
2024 年 4 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Hi Sthephany,Thank you for the excellent rating!! Maz K.#Team6

10/10 (非常に良い)

Logan

2024 年 2 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 3 月 21 日)
Hi Logan,Thank you for the 5-star rating!Lilith#Team6

10/10 (非常に良い)

Victor

出張, カップルで旅行
Quite environment
2024 年 3 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2024 年 3 月 20 日)
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 (良い)

christin renee

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 3 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 3 月 14 日)
Hi Cristin,Thank you for positively rating your stay!Lilith#Team6

10/10 (非常に良い)

german

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Torrian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed my stay here . ☺️
2024 年 2 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 2 月 28 日)
Hi Torrian,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 (非常に良い)

Reginald

2024 年 2 月に 2 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 3 月 8 日)
Hi Reginald,Thank you for the perfect rating!Natalie #Team6

10/10 (非常に良い)

Nassar

2024 年 2 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 3 月 8 日)
Hi Nassar, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

8/10 (良い)

Elieser

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice and quiet
2024 年 1 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2024 年 2 月 26 日)
Hi Elieser,Thank you for positively rating your stay!!Maz K.#Team6

4/10 (不満)

Heather

2023 年 9 月に 5 泊滞在

2/10 (非常に不満)

David

良かった点 : 清潔度
2023 年 10 月に 1 泊滞在

6/10 (普通)

William

良かった点 : 清潔度、客室の快適度
Needs improvement
They are in the middle of renovations. But it seems old and out dated. My looked like it was renovated. There was no elevator or luggage carts. Interested to see what it like after the renovation is complete. They are under new management.
2023 年 9 月に 4 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 9 月 27 日)
Hi William,We really appreciate you taking the time to leave a review and couldn’t be sorrier for the inconvenience our renovations caused during your stay. We take a lot of pride in keeping our properties up to date so every guest experience is a good one, and hope that next time, your stay is more enjoyable and welcoming. Lilith#Team6

2/10 (非常に不満)

Tony

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Tv didn’t work
2023 年 9 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 9 月 14 日)
Hi Tony,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 (不満)

Keisha

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The motel is under construction so there is debris everywhere. They can only use 1 side of the entire motel. There was mold on the ceiling in the shower. The towels smelled horrible. I only stayed one night.
2023 年 7 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 7 月 28 日)
Hi Keisha,We really appreciate you taking the time to leave a review and couldn’t be sorrier for the inconvenience our renovations caused during your stay. We take a lot of pride in keeping our properties up to date so every guest experience is a good one, and hope that next time, your stay is more enjoyable and welcoming. Lilith#Team6

2/10 (非常に不満)

Kevin

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Eeww
Roaches rats and extra unknown fees
2023 年 6 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 7 月 12 日)
Hi Kevin, We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

10/10 (非常に良い)

Daniel

2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Francisco

2023 年 6 月に 1 泊滞在

4/10 (不満)

Virginia

ペット同伴の旅行, カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
The property was dirty. The staff was rude
2023 年 6 月に 7 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 6 月 21 日)
Hi Virginia, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

4/10 (不満)

Huu

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Juan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Faster service
They not changed the sheets every day mine was ditty and stained no shampoo or aconditioner quick service and fast specially if you reserved online
2023 年 4 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 4 月 13 日)
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have limited mobility but the elevator was out of order and my room was on the second floor. The one flight of steps was inconvenient but did not prevent me from coming and going. Everythin else about this property was excellent. The huge king size bed was comfortable. The in-room TV had hundreds of channel. The management was friendly and helpful.
2023 年 3 月に 3 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 4 月 4 日)
Hi Robert, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

2/10 (非常に不満)

Erica

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
I didn’t like it
2023 年 3 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 4 月 4 日)
Hi Erica,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 (非常に不満)

Andrew

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
The staff is unfriendly and racist. They also don’t like that you booked from an agency and don’t hide it
2023 年 2 月に 1 泊滞在

6/10 (普通)

Joe

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Motel 3/8/2023 - 3/9/2023
Motel was clean and quite the area/ location was bad alot of homeless people bothering me when I want to my car, The staff had a had time understanding my english. The TV needed two remotes hotell staff onle gives one so if you turn off the you cannot slect HDMI to cable box.
2023 年 3 月に 2 泊滞在

2/10 (非常に不満)

Samantha

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Did not like my stay
Room was not ready upon arrival,we were not given key cards to our rooms had to ask for someone to open room every time we left room . Sheets had stains on them ,no soap in bathroom. Missing remote to tv.
2023 年 3 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 3 月 28 日)
Hi Samantha,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 (不満)

宿泊されたお客様

気になった点 : 設備とサービス、施設のコンディションと設備
It was affordable
2023 年 3 月に 1 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 3 月 22 日)
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 (非常に不満)

Crystal

ペット同伴の旅行, 出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ROACHES!!!! ROACHES!!!!!! Refused to give tissue toilet paper because it was 10:20 and check out was at 11!! Staff very rude the smell in the hall way was atrocious very disgusting unsatisfactory at the least !!
2023 年 3 月に 3 泊滞在
Nancy Y.からの返信 (投稿日 : 2023 年 3 月 22 日)
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 (非常に不満)

Sheryl

2023 年 3 月に 2 泊滞在

2/10 (非常に不満)

Selene

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Worst customer service the lady in the front had the worst customer service, when we went to see the room number 208 did Not have the ac working , the room was hot , we told her to give us another room and She said not , I just paid for something that I couldn’t use , she didn’t want to give us the money back or a least change us to another room , bad experience
2023 年 2 月に 1 泊滞在
Brand Experience Team からの返信 (投稿日 : 2023 年 3 月 9 日)
Hi Selene, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

8/10 (良い)

Leander

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk lady that be there in the day is nice and gets it done quick. Not sure why this room didn't have the table and chairs like the others I previously stayed even though I booked Deluxe but that was minor so I didn't worry about it... Quiet and they don't allow any guests.
2023 年 2 月に 2 泊滞在
Brand Experience Team からの返信 (投稿日 : 2023 年 3 月 9 日)
Hi Leander, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Kaur J. #team6

8/10 (良い)

Danielle

2023 年 2 月に 4 泊滞在

8/10 (良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing
2023 年 2 月に 1 泊滞在
Brand Experience Team からの返信 (投稿日 : 2023 年 3 月 9 日)
Hi Andrew, Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6

2/10 (非常に不満)

Cedrick

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wouldn’t recommend
The room had roaches and I had to report bed bugs. When I took the bug to the front desk I was told I wasn’t able to get another room and that because the bed bugs were found later than two hours from checking in I wasn’t eligible for a refund.
2023 年 2 月に 1 泊滞在
Brand Experience Team からの返信 (投稿日 : 2023 年 3 月 9 日)
Hi Cedrick, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 (非常に不満)

Deon

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
DO NOT! Tent a room here Roach infested throughout the whole building. Worst customer service I've ever experienced....
2023 年 2 月に 3 泊滞在
Brand Experience Team からの返信 (投稿日 : 2023 年 3 月 9 日)
Hi Deon, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

6/10 (普通)

Daniel Robertson

2023 年 2 月に 1 泊滞在
Brand Experience Team からの返信 (投稿日 : 2023 年 3 月 9 日)
Hi Daniel, We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 (普通)

Carlos

出張, カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Value was good , needs maintenance
2023 年 2 月に 1 泊滞在
Brand Experience Team からの返信 (投稿日 : 2023 年 3 月 9 日)
Hi Carlos, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 (非常に不満)

Destiny

2023 年 2 月に 1 泊滞在
Brand Experience Teamからの返信 (投稿日 : 2023 年 3 月 9 日)
Hi Destiny, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Kaur J. #team6

4/10 (不満)

Sharnee

気になった点 : 施設のコンディションと設備、客室の快適度
I booked a non smoking room online only to be charged a non smoking room deposit. Not to mention the door in our room was not sealed properly we heard other occupants all night long in the lobby. Also the beds are extremely loud not sure if it’s do to the cheap bedding there or what.
2023 年 2 月に 1 泊滞在
Brand Experience Team からの返信 (投稿日 : 2023 年 3 月 9 日)
Hi Sharnee, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6