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Reviews of Hotel Bel air

2.5 out of 5
Hotel Bel air
13800 Bellaire Blvd, Houston, TX

Reviews

7.6

Good

Rating 10 - Excellent. 26 out of 51 reviews" "
Rating 8 - Good. 8 out of 51 reviews" "
Rating 6 - Okay. 5 out of 51 reviews" "
Rating 4 - Poor. 4 out of 51 reviews" "
Rating 2 - Terrible. 8 out of 51 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Paid for a room and wasn’t given one and was denied refund
Stayed 1 night in Mar 2024

4/10 Poor

Maria, Waxahachie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was ok
Stayed 1 night in Mar 2024

2/10 Terrible

khuong

Traveled with family
Disliked: Cleanliness, staff & service
Good location
Stayed 4 nights in Apr 2023

6/10 Okay

Mario

Traveled with family
Good price. You get what you pay for. Overall, good.
Stayed 1 night in Dec 2022
Response from Front Desk on Jan 27, 2023
Thank you for staying at Hotel Bel Air

10/10 Excellent

Bondretta, Needville

Stayed 4 nights in Sep 2022

10/10 Excellent

Bondretta, Needville

Stayed 2 nights in Sep 2022

10/10 Excellent

Bondretta, Needville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it 😊
Stayed 1 night in Sep 2022
Response from Front desk on Nov 4, 2022
Thank you for staying at Hotel Bel Air

2/10 Terrible

Brenda, Garland

Stayed 1 night in Sep 2022

8/10 Good

Vi

Business traveler, Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
In my opinion. This hotel is ok, not bad, not excellent compared to the budget price, but the towels are not clean, there are stains like someone's menstrual blood is still on the towels and dark stains, Unfortunately I forgot to take pictures to show as proof, because after taking a shower I wrapped the towel around my body without noticing, until I discovered the stain was still on the towel, I threw it on the floor immediately because it was too disgusting. Plus there is no Hair dryer in the room because I stayed for 1 day, so I forgot to complain to the manager of Hotel. All in all for $65.00/day, I don't know if I can claim those normal requests? I share it here for you to choose depending on your needs and prices.
Stayed 1 night in Sep 2022
Response from Front Desk on Nov 4, 2022
Thank you for staying at Hotel Bel Air and we will address the issues

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Roomy, good value.
Stayed 1 night in Sep 2022
Response from Front desk on Nov 4, 2022
Thank you for staying at Hotel Bel Air

2/10 Terrible

Dedra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the manager was extremely rude. there was a leaking sink in the room. he refused to fix it the proceeded to yell when i asked to be moved to another room. very nasty and dirty. i will never go there again. not a good place to stay over night
Stayed 2 nights in Aug 2022

2/10 Terrible

MINH NGUYET

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheet & Towel look dirty
Stayed 5 nights in Apr 2022

2/10 Terrible

April

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is overrated. Would not recommend. Rooms beyond dirty, rooms smoked out, couches worn out, stains on the walls, stains on the couches and cigarette burns, owner of the hotel is not friendly nor welcoming, very rude. Definitely not a 4 star hotel but a 2 star MOTEL. Save your money and goes elsewhere!!!!!
Stayed 2 nights in Apr 2022

2/10 Terrible

Brianna

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible , the maintenance lady doesn’t clean the rooms , and the hotel room doesn’t look like the pictures and the tv’s don’t have Netflix or anything .the new person is office is very rude
Stayed 5 nights in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep it simple. Good value.
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Ok for $, needs more cleaning (hair in bathtub)
Great price, but hair in bathtub, stains on furniture.
Stayed 1 night in Mar 2022

10/10 Excellent

Leinad, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Mar 2022

8/10 Good

Khaldoun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The propert is good place to stay not fancy but clean and renewed, the dont clean every days bed is comfy, i would stay there again, the staff is friendly, i recomend
Stayed 2 nights in Feb 2022
Response from mary on Mar 22, 2022
thanks see you agin

10/10 Excellent

Anh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Easy access to hotel. Plenty of parking. Spacious clean size room.
Stayed 1 night in Jan 2022
Response from Hotel Bel Air on Jan 15, 2022
Thank you

10/10 Excellent

marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, like home and safe!
check in easy, room with all amenities needed are available like home, security gate parking, and in walking distance of China Town area!
Stayed 2 nights in Dec 2021
Response from Thank your ..Hote Bel Air on Jan 1, 2022
Appreciated..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for price
very nice hotel no bugs got a smoking room and it was clean
Stayed 1 night in Oct 2021
Response from Front Desk on Nov 12, 2021
Thank you for staying at Hotel Bel Air.

10/10 Excellent

DONG

Traveled with family
Stayed 1 night in Jun 2021
Response from Hotel Bel air on Jul 14, 2021
Thank you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean with reasonable price. It’s located in the Heart of Vietnamese town In Houston
Stayed 6 nights in Apr 2021
Response from Front Desk on Apr 13, 2021
Glad you enjoyed your stay and found it convenient. Thank you for staying at Hotel Bel Air.

10/10 Excellent

expedia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Hotel Bel Air on Mar 10, 2021
Thank You

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort zone
Very amazing place to stay .
Stayed 1 night in Feb 2021
Response from MD on Feb 23, 2021
THANKS FOR YOUR REVIEW AND MOST WELLCOME NEXT TIME

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Front Desk on Jan 12, 2021
Thank you for staying with Hotel Bel air

10/10 Excellent

Shena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Front Desk on Jun 22, 2020
Thank you for staying with Hotel Bel Air

10/10 Excellent

Jr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020
Response from Front Desk on Jun 22, 2020
Thank you for staying with Hotel Bel Air

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Front Desk on Jun 2, 2020
Thank you for staying at Hotel Bel Air

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Stayed 1 night in May 2020
Response from Hotel Bel air on May 21, 2020
Thank you

10/10 Excellent

Shanetria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Hotel Bel air on May 21, 2020
Thank you

10/10 Excellent

Shanetria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from Hotel Bel AIr on Apr 21, 2020
Thank you very much

8/10 Good

Linh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too much noise
The customer service had improved. However, the cleaning groups made too much noise around 9 am and i couldnt get extra sleep times
Stayed 1 night in Mar 2020
Response from Front desk on Mar 18, 2020
Sorry for the inconvenience

8/10 Good

Bao

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and customer services
The hotel clean. However the owner couldnt speak English well and was mean
Stayed 1 night in Feb 2020
Response from Management Hotel Bel Air on Feb 27, 2020
sorry for the inconvenience and thank you for spending precious time for review.

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from Management Hotel Bel Air on Feb 27, 2020
Thank you

4/10 Poor

Sabrina

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Smoky & sketchy
The hotel was very low quality. It was a motel with outside entrances instead of a hotel. It reeked of smoke, had dents & holes in the walls & did not feel safe at all. Check in was through a plexiglass window sliding cards to the attendant through a slot which instantly made me feel unsafe with the rest of the place.
Stayed 1 night in Dec 2019
Response from Management hotel Bel air on Jan 9, 2020
sorry for your inconvenience,but the place is very much safe. Thank you

10/10 Excellent

Lan Anh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Management hotel Bel air on Jan 9, 2020
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Service was friendly and helpful. Will come back
Stayed 1 night in Jul 2019
Response from Hotel management on Jul 23, 2019
Thank you

10/10 Excellent

Verified traveler

Na everything was excellent.. The rooms were spacious and comfy
Stayed 1 night in Jul 2019
Response from Hotel management on Jul 23, 2019
Thank you

4/10 Poor

Verified traveler

Stayed 1 night in Mar 2019
Response from Hotel Management on Apr 6, 2019
Thank you

4/10 Poor

Verified traveler

Disliked: Amenities
Stayed 1 night in Feb 2019
Response from Hotel Management on Apr 1, 2019
Thanks for the review

6/10 Okay

Angel

Stayed 1 night in Dec 2018
Response from Hotel Bel air on Dec 19, 2018
Thank you very much..

10/10 Excellent

chelsi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall good
first time stayin at this new hotel & i can honestly say i liked it. the only problem was the heavy steps above our room was pretty annoying but overall the hotel was a great selection & great price. i’ll be back again!
Stayed 1 night in Nov 2018
Response from Hotel Bel air on Nov 18, 2018
Really appreciated Thank you so very much

10/10 Excellent

Jose, Beaumont Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to a lot of places, really big rooms
Stayed 7 nights in Sep 2018
Response from Hotel Bel air on Oct 2, 2018
Thank you for your positive response.

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, room comfort
Good place for a short stay
New place, looks good from the outside and the inside, which was clean. The only reservations I had about my room was the lack of an AC outlet or USB ports near or on the nightstands with which to charge my electronic devices, and also the fact that the bathroom door could not open fully due to the toilet being in the way. Other than those, it was a good stay.
Stayed 1 night in Sep 2018
Response from Hotel Bel air on Oct 2, 2018
Thank you for your feedback..and sorry for inconvenience

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Hotel Bel air on Sep 13, 2018
Thank you very much

6/10 Okay

Stefani

Decent
Cute hotel. However the clerk didn't know about reservations I had to show him my email on my phone. And no hot water in the shower. Luke warm water at most.
Stayed 1 night in Sep 2018

10/10 Excellent

Latoya, Missouri City, Tx

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough electrical outlets in convenient places but everything else was good!!!👍👍
Stayed 1 night in Aug 2018
Response from Hotel Bel air on Aug 19, 2018
Thank you very much ..sorry for inconvenience,we will try our best .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very fast check in and clean rooms. Customer service excellent!
Stayed 1 night in Aug 2018
Response from Hotel Bel air on Aug 12, 2018
Thank you very much..

10/10 Excellent

Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023