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ホリデイ イン エクスプレス & スイーツ エナジー コリドー ウェスト オークス IHG ホテルの口コミ

2.5 out of 5
ホリデイ イン エクスプレス & スイーツ エナジー コリドー ウェスト オークス IHG ホテル
2205 Barker Oaks Dr, Houston, TX

口コミ

7.8

良い

評価 10 - 535 件の口コミ中 243 件が非常に良い" "
評価 8 - 535 件の口コミ中 133 件が良い" "
評価 6 - 535 件の口コミ中 56 件が普通" "
評価 4 - 535 件の口コミ中 41 件が不満" "
評価 2 - 535 件の口コミ中 62 件が非常に不満" "

8.2/10

清潔度

8.0/10

スタッフとサービス

7.4/10

設備とサービス

8.0/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

Emmanuel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was fine.
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Cesar

出張
They cancelled my stay due to overbooking
2024 年 5 月に 1 泊滞在

4/10 (不満)

Leslie

家族旅行
良かった点 : スタッフとサービス
Guy at the front was amazing I think his name was Andre or something, but my kids room had a roach and they had to change their room for them! And the pool needed attention, we went to a waterpark instead‼️
2024 年 4 月に 3 泊滞在
shからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Leslie,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 (非常に良い)

Akerya

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and hospitable!
2024 年 4 月に 2 泊滞在
shからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Akerya,Thank you for choosing to stay with us and taking time to provide your feed back.

8/10 (良い)

Clare

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Prakash

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Aman

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
SAからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Aman,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express. I hope you will give us a chance to serve you again in future.

6/10 (普通)

Josselin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
SAからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Josselin,Thank you for choosing Holiday Inn Express and staying with us.

10/10 (非常に良い)

Nagaraju

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Decent place for the price
2024 年 4 月に 1 泊滞在
stからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear guest,Thank you for choosing Holiday Inn Express and staying with us.

10/10 (非常に良い)

Cristina

2024 年 4 月に 5 泊滞在
SHからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Cristina, Thank you for choosing Holiday Inn Express and staying with us.

10/10 (非常に良い)

Griselda

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great customer service
2024 年 3 月に 1 泊滞在
STからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear guest,Thank you for choosing Holiday Inn Express and staying with us.

6/10 (普通)

rafiq

気になった点 : 施設のコンディションと設備
overall ok not worth to pay
2024 年 3 月に 1 泊滞在
STからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear guest,Thank you for choosing Holiday Inn Express and staying with us.

10/10 (非常に良い)

Miguelina

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place
2024 年 3 月に 1 泊滞在
STからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Miguelina,Thank you for choosing Holiday Inn Express and staying with us.

10/10 (非常に良い)

Jaquay

2024 年 3 月に 1 泊滞在
STからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Jaquay,Thank you for choosing Holiday Inn Express and staying with us.

4/10 (不満)

Eboni

気になった点 : 清潔度
Restrooms were dirty. Comforters were not clean. Cleaning crew comes by in the hallway talking loud while you’re trying to get your last bit of rest.
2024 年 3 月に 1 泊滞在
AQからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 (不満)

Nyja

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度
Where should I start? The property seemed fine checking in. Nothing out of the ordinary. Got to our room and realized the TV in the room remote control didn’t work. For just me, this wouldn’t be an issue, but I was traveling with my daughter and granddaughter, so a TV with a working remote was essential. Called front desk and they told us to come get a remote from the front desk to try. That remote didn’t work, so we called back down and they gave us a 3rd remote…. That also didn’t work. After a few calls to the front desk, they agreed to move us to another room. We moved to other room which was literally right by the front desk. No problem. When we got in the room.. I had a sense that someone used the room, but the room was “clean”, so no complaints. Upon being in the room a few hours, we start to see roache(s)! That’s right not a roach, A FEW OF THEM! But ok, this is just a weekend stay and we’d only be there another full day and then leave. My daughter meets up with some friends, so it’s just the granddaughter and I in the room. I didn’t put the extra lock on the door thinking she’d be coming in at some time and would need to be able to get in. Around 630A someone enters the room and turns on the lights… I assume it’s my daughter since she’s the other person that should have access. I open my eyes from my sleep and see it is the front desk person walking in my room while we are still sleep. I raise my head and said “hi” and he immediately apologizes and backs out (and leav
2024 年 3 月に 2 泊滞在
AQからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Guest,Thank you for choosing Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 (不満)

Willie

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The air didn't work it was 83• in the building. I reserved a handicap room since I'm in a wheelchair they could not accommodate me. Even though it was specified with the reservation. I had to use a cup to relieve myself since i could not get in the restroom. They wouldn't honor my military discount because of the Rodeo. I am in a wheelchair and was given a room on the 3rd floor at the end of the hall. Lastly the club next door Patriots took up all the available parking and we had to park next door.
2024 年 3 月に 1 泊滞在
SMからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Willie,Thank you for choosing Holiday Inn Express. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 (非常に良い)

Bessy

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything was just perfect! Great front desk service as well thank you guys !
2024 年 3 月に 1 泊滞在
AQからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear guest,Thank you for choosing Holiday Inn Express and staying with us.

10/10 (非常に良い)

Charles

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
SMからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Charles,Thank you for choosing Holiday Inn Express and staying with us.

8/10 (良い)

Ana

良かった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在
SMからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Ana,Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 (普通)

Van

家族旅行
Negative things at hotel
We checked in on Wednesday and checked out Monday. During the stay, trash was never empty so I had to come down and ask ed for room service policy. They said laundry will be every 3rd day and trash empty daily. It was 4th day but nothing happened. They did come in everyday to change towels though. The toilet made very loud noise, like a sea lion and water was running the whole entire time. AC was very loud too. Breakfast is free and hot breakfast was served so that's the only positive compliment. I will try a new hotel next time
2024 年 1 月に 5 泊滞在
SMからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Van,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 (普通)

SHILONDA

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Smoke smell coming from bathroom vent. Front desk personnel noticed upon arrival then set out to find the source. I closed the bathroom door off from the rest of the room then left for a few minutes—upon return & after calling about it a second time; the desk personnel came & sprayed a scent neutralizer. Horrible ordeal.
2024 年 1 月に 1 泊滞在
AQからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Shilonda,Thank you for choosing Holiday Inn Express. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 (普通)

Kyle

グループ旅行
気になった点 : スタッフとサービス、設備とサービス
Waited at least 10 mins before someone came to the desk so people could check in. Time was about 2000-2030 and I was second in line. Room was fine and god but breakfast was a joke! It seems like they only put out 1 full tray of all the hot items and that was it, never refilled anything! This is a total let down and by far the worse I've had at a Holiday Inn Express, definitely won't be back here ever! 😠
2024 年 1 月に 1 泊滞在
SMからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Kyle,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 (非常に不満)

DeAndra

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Upon arrival the front desk clerk was very rude. We checked into our rooms and realized the TV was not working properly. The front desk clerk was contacted and he came up to the room with an even worse attitude and basically said it was nothing he could do. He did not even offer to change rooms not provide me with someone in IT who could assist (if that is an option). I typically don't stay in Holiday Inns and this is why! I have contacted Orbitz which is who I booked with to get some type of resolutions. I hope IHG offers a training program for associates as it relates to customer service because it is VERY much needed for this front desk clerk.
2024 年 1 月に 1 泊滞在
SMからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear DeAndra,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 (非常に良い)

Brent

2024 年 1 月に 1 泊滞在
SMからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Brent,Thank you for choosing Holiday Inn Express and staying with us.

8/10 (良い)

christopher

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 4 泊滞在
AQからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Christopher,Thank you for choosing Holiday Inn Express and staying with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

8/10 (良い)

Katrina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is in a busy area near several businesses.
2024 年 1 月に 1 泊滞在
AQからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear katrina,Thank you for choosing Holiday Inn Express and staying with us.We hope that you will give us the opportunity to serve you again in the future.

2/10 (非常に不満)

Asif

出張
気になった点 : スタッフとサービス
The hotel experience is exceptionally poor; it's 4:20 am, and there's still considerable noise disturbance.
2023 年 12 月に 1 泊滞在
AQからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Guest, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 (非常に不満)

TORRANCE

出張, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
AQからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear guest,Thank you for staying with us.

8/10 (良い)

Charmayne

2023 年 12 月に 1 泊滞在
SMからの返信 (投稿日 : 2023 年 12 月 29 日)
Thank you for choosing Holiday Inn Express and staying with us.

10/10 (非常に良い)

Mohanned

良かった点 : 設備とサービス
SMからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Mohanned,Thank you for choosing to stay with us.

6/10 (普通)

Barbara

2023 年 12 月に 1 泊滞在
SMからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Guest, Thank you for choosing Holiday Inn ExpressWe hope that you will give us the opportunity to serve you again in the future.

4/10 (不満)

Anthony

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The room had roaches in it
2023 年 12 月に 1 泊滞在
SMからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear guest, Thank you for choosing Holiday Inn ExpressWe hope that you will give us the opportunity to serve you again in the future.

4/10 (不満)

Effie

2023 年 11 月に 4 泊滞在
SMからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Guest, Thank you for choosing Holiday Inn Express and staying with us.

4/10 (不満)

Jesse

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room wasnt fully set up for me to check in, it was missing a few ammenities. There was someone screaming and cussing in the lobby in the morning, breakfast was terrible.
2023 年 12 月に 1 泊滞在
SMからの返信 (投稿日 : 2023 年 12 月 29 日)
Thank you for choosing Holiday Inn Express. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 (普通)

Mohammad Zahid

良かった点 : 設備とサービス
Pretty average service at the front.
2023 年 11 月に 1 泊滞在
AQからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Mohammad Zahid,Thank you for choosing Holiday Inn Express and staying with us.

6/10 (普通)

Tina

Not stocked, no coffee or cups. Old furniture, shabby looking. The front desk person knocked on the door whole I was in the bathroom, then came in, he had the wrong room. When I checked in he said my card was declined, just didn’t seem like he was trained well.
2023 年 11 月に 2 泊滞在
AQからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Tina,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 (非常に良い)

Karren

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A real nice hotel with a really great breakfast. Staff were all great. The area is hard to get around if you dont have a car.
2023 年 11 月に 2 泊滞在
AQからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Karren, Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 (非常に良い)

Karren

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was so nice and comfortable we ended staying another night. The breakfast was awesome with plenty of variety to choose from as well as the menu changing daily. The staff were all nice and very helpful. Definitely recommend this hotel
2023 年 11 月に 1 泊滞在
SMからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Karren,Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 (非常に良い)

Jose

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and easy to use and very friendly
2023 年 11 月に 1 泊滞在
SMからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Jose,Thank you for choosing Holiday Inn Express and staying with us. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

2/10 (非常に不満)

Asia

2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Business

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Yikes!!!
First room they gave me was not cleaned and it was also an ADA room. Second room they gave me the AC did not work.
2023 年 11 月に 1 泊滞在
AQからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear guest, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 (不満)

Shamee

家族旅行
気になった点 : スタッフとサービス
Not good at this time
2023 年 11 月に 1 泊滞在
AQからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear guest,Sorry for inconvenience. we will use your comments to coach our team in order to provide a better experience in the future.

6/10 (普通)

Ahmed

出張
気になった点 : スタッフとサービス
Very poor customer service
2023 年 10 月に 1 泊滞在
AQからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear guest,sorry for inconvenience. we will use your comments to coach our team in order to provide a better experience in the future.

8/10 (良い)

Thanawut

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very comfortable stay
The room is clean and the bed is very comfortable. Consider the price per value, this is an amazing hotel and I would definitely stay again. The only thing to improve is that the cabinet and the bench are old with stain on them, but that did not affect a good night sleep!
2023 年 10 月に 1 泊滞在
SMからの返信 (投稿日 : 2023 年 10 月 26 日)
Dear Thanawut, Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 (非常に良い)

Kaisa

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The bathroom floor was wet and the bath mat was damp. We were given a new room. One of the lamps was missing a switch, there was a hole where it should have been.
2023 年 10 月に 1 泊滞在
AQからの返信 (投稿日 : 2023 年 10 月 25 日)
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.I would like to start by apologizing to you for not meeting your expectations. we will use your comments to coach our team in order to provide a better experience in the future.

10/10 (非常に良い)

Shabika

良かった点 : 清潔度、スタッフとサービス
Friendly and helpful staffs at the front desk.
2023 年 10 月に 3 泊滞在
AQからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Shabika,Thank you for taking the time to tell us about your experience at Holiday Inn Express Houston.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 (非常に良い)

Ron

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Liked it
2023 年 10 月に 1 泊滞在
AQからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Ron,Thank you for choosing Holiday Inn Express, and staying with us.

6/10 (普通)

Joan、METAIRIE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I think it is rather pathetic that this hotel would not provide decaffeinated coffee for its guests. Even motels with much lower ratings have decaf. If you want decaf here, you need to pack your own K cups. For a business which is in the hospitality industry, it rates poor in hospitality
2023 年 10 月に 1 泊滞在
AQからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear guest,I would like to start by apologizing to you for not meeting your expectations. we will use your comments to coach our team in order to provide a better experience in the future

6/10 (普通)

Joan、METAIRIE

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
I was very disappointed that there was no decaffeinated coffee, none at breakfast and none of the K cups provided in the room were available in decaffeinated. Even lesser rated motels have this amenity and I do not understand why Holiday Inn choses not to have this for their guests. If this is something you want, bring your own or choose a different hotel.
2023 年 10 月に 2 泊滞在
AQからの返信 (投稿日 : 2023 年 10 月 9 日)
Dear Joan,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.