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ジ エバーサム ホテルの口コミ

4 out of 5
ジ エバーサム ホテル
Hartley Wintey, Hook, England

口コミ

8.8

非常に良い

評価 10 - 667 件の口コミ中 380 件が非常に良い" "
評価 8 - 667 件の口コミ中 188 件が良い" "
評価 6 - 667 件の口コミ中 55 件が普通" "
評価 4 - 667 件の口コミ中 32 件が不満" "
評価 2 - 667 件の口コミ中 12 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.8/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

6/10 (普通)

Jon

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Lovely rooms, but rooms where just just to hot, aircon was barely working, very hot in the night couldn’t sleep comfortably. Very beautiful area and builders, aircon needs sorting asap. Ran out of Baileys at the bar. Very nice stay apart from them issues. Shower drain blocked in room 143 water overflowed in shower.
2024 年 5 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Jon,We are glad to hear that you found our rooms and surroundings to your liking. It's always wonderful to know that our guests appreciate the beauty of our hotel and its surroundings.It's regrettable, however, that you experienced discomfort due to the room temperature and the air conditioning system. Furthermore, we apologise for the inconvenience caused by the shower drain and the bar running out of Baileys. We value your feedback as it helps us understand where improvements can be made.We hope that despite these issues, you still managed to enjoy your overall stay with us. We look forward to welcoming you back to The Elvetham in the future for an even better experience.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Andrew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We stayed over following a wedding in Basingstoke. The Hotel was cheaper than a Travel lodge and certainly better than the aforementioned. Breakfast was plentiful and the staff were excellent, polite and helpful. Would definitely recommend and use again. Thank you for a great stay.
2024 年 5 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Andrew,It's heartening to know that your stay at The Elvetham surpassed your expectations. We're glad you found our hotel to be a value-for-money choice and enjoyed the breakfast spread.Your kind words about our staff are especially appreciated. Their dedication to providing excellent service plays a significant part in creating a wonderful experience for our guests.We are thrilled to hear that you would recommend us and choose to stay with us again. Looking forward to welcoming you back on your next visit.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel!
2024 年 5 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Andrew,It's truly delightful to hear that you found our hotel beautiful. We strive to create an environment and experience that leaves a lasting impression on our guests, and your comments indicate that we succeeded in that regard.We look forward to welcoming you back to The Elvetham for another wonderful stay.Best regards,The Elvetham Guest Experience Team

6/10 (普通)

Amanda

家族旅行
良かった点 : 清潔度、設備とサービス
Beautiful hotel located amongst even more beautiful grounds. However, for a 4 star hotel it had some short comings. Our room was located in the annex stables & although our room was well decorated with a lovely view there were a few issues. The phone in our room did not work which was particularly inconvenient, especially as the annex rooms are not in the main house and a few minutes walk to the main reception, this could become a real problem in an emergency as the cell phone reception is very weak & made it hard for us to enjoy amenities such as room service. Additionally, the chrome cast, although it is advertised on the tv, does not work in the annex rooms as the connection is bad. If you’re a light sleeper the annex rooms are not for you as you can hear everything from the neighbouring rooms and surroundings. The staff however, on the whole are welcoming and friendly and helped rectify a mishap with the breakfast. I would probably stay here again but would opt for a room in the main house instead.
2024 年 5 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Amanda,Your feedback is tremendously valuable to us. It's wonderful to hear that you found our hotel and its surroundings beautiful. We're also glad to know that our dedicated staff made a positive impression on you and were able to assist with your breakfast mishap.We understand your concerns about the connectivity issues and noise in the annex rooms. Your comfort and satisfaction are our top priorities, and we want every guest to have the best possible experience. We're sorry to hear that these issues detracted from your stay.We do hope you will consider staying with us again. It would be our pleasure to offer you a room in the main house next time, where many of our guests enjoy the unique charm and quiet atmosphere.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear William, Your kind words and excellent rating are truly appreciated. It's wonderful to see you've had such a positive experience at The Elvetham. Your satisfaction is our highest reward and we aim to make every visit memorable.We look forward to welcoming you again in the future. Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Duncan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel, if a bit expensive but you get what you pay for
2024 年 4 月に 2 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Duncan,Your kind words in describing our hotel as 'excellent' are most encouraging and we are delighted to hear that you found value in your stay with us. The Elvetham is dedicated to providing a luxurious experience and unforgettable memories, and it's wonderful to know that we were able to meet your expectations. We understand that our pricing might appear high; however, we believe that the quality of our services and amenities justifies this. We hope that the overall experience at our hotel made your stay worthwhile. Thank you once again for your feedback and we look forward to welcoming you back in the near future.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Ako

2024 年 4 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Ako, Your wonderful feedback is greatly appreciated. It's delightful to hear that your stay with us at The Elvetham was excellent. We always aim to provide our guests with a unique and memorable experience.We look forward to welcoming you back in the near future. Best regards, The Elvetham Guest Experience Team

10/10 (非常に良い)

Joe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Historical and pleasant
2024 年 2 月に 1 泊滞在
The Winchester Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Joe,It is delightful to hear that you found our hotel pleasant and appreciated its historical charm. The Elvetham strives to offer a unique experience steeped in history while ensuring the comfort of our guests.We look forward to the opportunity of serving you again in the future. Your satisfaction is our priority.Best regards,The Elvetham Guest Experience Team

8/10 (良い)

Artem

家族旅行
Beautiful area around, magnificent building.
2024 年 3 月に 2 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Artem,We are delighted to hear that you appreciated the surrounding area and the architecture of our building. At The Elvetham, we take pride in providing a unique experience in a remarkable setting. We look forward to welcoming you back to further explore the beauty of our location.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Razia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Razia,We are thrilled to hear that your experience with us was excellent. Your satisfaction is a testament to our continuous commitment to providing memorable stays. We hope to have the pleasure of welcoming you back to The Elvetham in the future. Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Alexander、Palestine, Andover

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel, great service, perfect for a special occasion. Everything was excellent apart from the room being absolutely roasting. We turned the radiator off but the pipes remained boiling hot.
2024 年 3 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Alexander,Thank you for your review. We are delighted to hear that you found our hotel beautiful and our service to be great, especially for a special occasion. We regret, however, to learn about your discomfort due to the room temperature. Your comfort is our priority, and your feedback helps us to improve. We hope to have the pleasure of welcoming you back for another special occasion in the future. Best regards,The Elvetham Guest Experience Team

4/10 (不満)

Adrian

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
The service was poor at times, with staff ignoring you and leaving you waiting. Although I booked a room with a King Size bed, it only had a double bed and the hotel insisted I pay for the King Size Room even thoughb there was no King Size Bed! A room dinner with wine and a drink will set you back £400 a night. 5 star prices with 2 star bookings and customer service.
2024 年 3 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Adrian,We extend our sincerest apologies for the inconveniences you experienced during your stay. Your feedback is important to us and we regret that the service you received did not meet your expectations. Rest assured that we are committed to improving our guest experience and your feedback is invaluable in this regard.We are sorry for any misunderstanding regarding the room booking. We strive to provide accurate and clear information to our guests to avoid such situations.We are hopeful that you will provide us with another chance to serve you better in the future.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Edward

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful 19th century Gothic estate house. You don’t often get the opportunity to stay in a property with as much history as this.
2024 年 3 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Edward,We're delighted to hear your appreciation for the rich history of our 19th century house. It's truly a unique experience that we're proud to offer. We look forward to welcoming you back to The Elvetham in the future.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A lovely place to stay
2024 年 2 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Daniel,We are thrilled to hear that you found The Elvetham to be a delightful place for your stay. It is always our goal to provide our guests with a wonderful experience in our property. Your satisfaction serves as a wonderful testament to our commitment. We look forward to welcoming you back on your next visit.Best regards,The Elvetham Guest Experience Team

8/10 (良い)

Matthew

良かった点 : 清潔度
Very Pleasant
A pleasant stay but the service lacked a little. A lot of young staff which is great but maybe need a little more training!
2024 年 2 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Matthew,We're pleased to hear that you had a pleasant stay at The Elvetham. Your observations about our service are truly appreciated. Our team consists of a mix of experienced and young members, all working towards providing an exceptional guest experience. We continuously strive for improvement and your feedback will help guide us. Your support for our young staff is heartening and we agree that ongoing training is an integral part of our commitment to excellence. Thank you for choosing to stay with us. We look forward to welcoming you back in the future.Best regards,The Winchester Guest Experience Team

10/10 (非常に良い)

Adam

2024 年 2 月に 2 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Adam,Your excellent rating fills us with delight. It's heartening to hear that your experience at The Elvetham was up to your expectations. We strive to provide our guests with top-notch service and a memorable stay. Your feedback indeed encourages us to keep aiming higher.Remember, The Elvetham is always here to welcome you back for another splendid experience. Best regards,The Elvetham Guest Experience Team

8/10 (良い)

Alex

2024 年 2 月に 2 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Alex,It is wonderful to hear that your experience at The Elvetham was classified as good. Our team strives to provide memorable stays, and your feedback is a testament to their efforts. We hope to welcome you back in the near future for an even better experience.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Daniel

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A beautiful stay.
We went for our friend’s wedding. Everything was very well organized. Staff were very professional and helpful. We stayed the night in a beautiful Deluxe suite, which had an excellent view of the grounds.
2024 年 2 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Daniel,It is heartening to hear about your delightful stay at Hotel The Elvetham. We strive to provide a memorable experience and it sounds like your visit was enjoyable.Your kind words about our staff and the organization of your friend's wedding are truly appreciated. It is also wonderful to hear you enjoyed the view from your Deluxe suite.Your positive feedback means a lot to us. We hope to welcome you back for another beautiful stay in the future.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fairy tale castle ! Wow !
Very quiet hotel . With beautiful scenery. If you like greenery then this is a perfect place to stay !
2024 年 2 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Guest,Your description of our hotel as a "fairy tale castle" has truly delighted us! We're thrilled to know that you appreciated the serenity and scenic beauty of our location. It's wonderful to hear that you found our surroundings perfect for those who love greenery. We always aim to provide a serene and beautiful environment for our guests to relax in.We look forward to welcoming you back for another idyllic stay at The Elvetham.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Bruno

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Bruno,Your wonderful feedback has truly brightened our day. It's delightful to hear you had an excellent stay at The Elvetham. We are committed to providing our guests with memorable and seamless experiences, and it's heartening to know we could achieve that with you.We look forward to welcoming you back in the near future. Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Karl、Redditch

2023 年 12 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Karl,We are thrilled to hear that you had an excellent experience with us. Your satisfaction is extremely important to us and we strive to provide our guests with the best service possible. We appreciate your positive feedback and look forward to welcoming you back in the future.Best Regards,The Elvetham Guest Experience Team

6/10 (普通)

R

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We would go back
After changing our room to the main house our sray got better . Nice olddie worldie house . Food was nice but not enought at dinner and expensive . Breakdast was great but ruined experience by grumpy staff . Reception and most of staff very nice and helpful. We wokld go back. .
2024 年 2 月に 3 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear R,Your feedback is most valued. We are pleased to hear that you found the ambiance of our main house delightful and that you appreciated the culinary offerings at The Elvetham.However, it is disheartening to learn about your experience with some of our staff members. Your comments will be shared with the team to ensure an ideal guest experience. It delights us to know that despite this, you would consider returning to our hotel. We are looking forward to providing you with an even more enjoyable stay in the future. Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

William

2024 年 2 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear William,We're delighted to hear that your experience at The Elvetham was excellent. It's always a joy to learn that we've succeeded in providing a memorable stay for our guests. Your satisfaction is our ultimate reward.We look forward to welcoming you back soon for another exceptional stay.Best regards,The Elvetham Guest Experience Team

8/10 (良い)

Gregory

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Highly recommend
Absolutely stunning property with picturesque views of the stately grounds. The hotel itself is a very beautiful manor house with well appointed rooms which are spacious and well presented. Staff were helpful and service was excellent
2024 年 1 月に 2 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Gregory,It's wonderful to know that you found our property stunning and the views picturesque. We take pride in the beauty of our historic manor house and the spaciousness of our rooms. It is equally rewarding to hear that our staff were able to assist you effectively and deliver excellent service. Your recommendation is the highest form of praise we could hope for.We hope to welcome you back to The Elvetham soon.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Philip

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing building and grounds. Watching bats at sunset
2024 年 1 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Philip,Dear Guest,We are thrilled to hear that you appreciated the architecture and grounds of The Elvetham. It's truly lovely to hear that our natural surroundings, including the bats at sunset, added to the charm of your visit. We hope to have the pleasure of welcoming you back soon for more memorable experiences.Best regards,The Elvetham Guest Experience Team

8/10 (良い)

Robert

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Great accommodation - food not great value
Comfortable room and good facilities. The food was overpriced and pedestrian.
2024 年 1 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Robert,It's delightful to hear that you appreciated the comfort and facilities of our rooms. We strive to ensure that our guests enjoy a pleasant stay.Regarding your comments on our culinary experience, we always aim to present our guests with a range of delightful meals that represent good value. We take your feedback seriously and will certainly utilise it to enhance our offerings.Wishing you all the best on your future travels.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Matilda

2024 年 1 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Matilda,We are delighted to hear that you had a wonderful experience with us at The Elvetham. We strive to ensure all our guests have the best possible stay and we appreciate your feedback.Best regards,The Elvetham Guest Experience Team

8/10 (良い)

Thomas

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wirklich schöne außergewöhnliche Anlage mit speziellem Charme. Sehr ruhig. Schönes sauberes Zimmer mit Blick auf den Park gehabt. Essen im Restaurant war lecker, nur leider kein vernünftiger Rotwein glasweise erhältlich, ebenso wenig in der Bar.
2024 年 1 月に 2 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Thomas,It's delightful to know that you found our facility beautiful and charming, and that you enjoyed the tranquility we offer. We're also pleased to learn that you were satisfied with your clean room and the view over the park, as well as the delicious food at our restaurant.Your feedback about the lack of selection for red wine by the glass is noted. As we strive to provide an experience that meets all our guests' expectations, this is certainly a point we will keep in mind for future improvements.Best regards,The Elvetham Guest Experience Team

4/10 (不満)

NOUMAN

2024 年 1 月に 3 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear NOUMAN,Thank you for taking the time to leave us a rating. We are sorry to hear that your stay with us was not satisfactory. We strive to provide the best experience for our guests and we regret that we were unable to meet your expectations on this occasion. We would like to assure you that we take all feedback seriously and are constantly looking for ways to improve our services.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Highly recommend
Lovely hotel, stayed twice now, once in the main house and once in the stables. Grounds and house are beautiful. We've used it to visit London as it's only about 45 minutes from Richmond station. Would definitely stay again but some better pillows and perhaps an extra blanket would be appreciated.
2024 年 1 月に 2 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Guest,Your kind recommendation is truly appreciated. It's delightful to learn that you enjoyed your stays with us, both in the main house and in the stables. The beauty of our grounds and house is something we take great pride in.Your convenience is paramount to us, and it's wonderful to know that our location served you well during your visits to London. Your suggestions regarding the pillows and extra blanket have been duly noted. Your comfort is of utmost importance to us and we always strive to ensure our guests have the most pleasant stay.We look forward to welcoming you back for another memorable stay at The Elvetham.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Samantha

2023 年 12 月に 2 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Samantha,We are delighted that you enjoyed your experience at The Elvetham. We look forward to welcoming you back in the near future.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Elizabeth

2023 年 12 月に 2 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Elizabeth,We are delighted to hear that you had a positive experience at The Elvetham. We strive to provide the best service and we're glad that we were able to meet your expectations. Thank you for choosing us!Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

nicola

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This is our second stay here. We like it so much we have returned. The bar is very cosy and comfortable. It was very pretty
2023 年 12 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear nicola,It is delightful to hear that you have chosen to stay with us at The Elvetham once again. We are thrilled to know that our cosy bar and the overall ambience of our establishment have added to the charm of your stay. Your kind words are deeply appreciated and inspire us to continue enhancing our guest experience.We look forward to welcoming you back in the future.Best regards,The Elvetham Guest Experience Team

4/10 (不満)

Sharon

2023 年 12 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Sharon,We apologise for disappointing you with your experience at The Elvetham. We strive to provide the best service and experience, and we are sorry that did not happen on this occasion. We hope that you will consider giving us another chance in the future, so that we can show you the quality of our services. Please do let us know what we could have done better for you to have had a more satisfactory experience.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Zoe

2023 年 12 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Zoe,We are delighted to hear that you had a positive experience at The Elvetham. We strive to provide the best service and we're glad that we were able to meet your expectations. Thank you for choosing us!Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Karl、Redditch

2023 年 12 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Karl,Thank you for your positive feedback about The Elvetham. We're so glad to hear that you enjoyed your experience and we hope to welcome you back soon!Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Karl、Redditch

2023 年 12 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Karl,Thank you for your positive feedback! We are delighted to hear that you enjoyed your experience at The Elvetham. We hope that you will visit us again soon!Best regards,The Elvetham Guest Experience Team

6/10 (普通)

Lucy

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Lucy,We are sorry to hear that you were not completely satisfied with your experience at The Elvetham. We take all feedback very seriously and use it to constantly improve our services. Please tell us more about your visit so that we can do our best to make it better in the future. Was there anything in particular that we could have done differently? We'd love to hear more from you about your experience.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Fiona

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We only stayed one night but had a huge family room in the stables which was comfortable and quiet. The grounds, room and hotel were beautiful and well maintained. I would like to stay for longer next time. The Christmas decorations were lovely!
2023 年 12 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Fiona,Your thoughtful remarks about the family room and the grounds of The Elvetham are truly heartening. We are thrilled to know that you found your accommodations comfortable and appreciated the beauty and upkeep of our hotel.We also note with pleasure your enjoyment of our Christmas decorations. It is our aim to create an atmosphere that delights our guests and adds a special touch to their stay, especially during the holiday season.Your wish to stay longer with us next time is the highest compliment we could receive. We look forward to welcoming you back in the near future for a more extended stay.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Carole

2023 年 12 月に 2 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Carole,We are so pleased to hear that you enjoyed your experience at The Elvetham. It's gratifying to see that you had a positive experience and we look forward to welcoming you back soon!Best regards,The Elvetham Guest Experience Team

6/10 (普通)

Dina

良かった点 : 清潔度
気になった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Dina,Thank you for taking the time to share your feedback with us. We apologise that we were not able to meet your expectations and would like to learn more about what we could have done differently. Please feel free to share more details with us so that we may address them and make improvements for the future.Best regards,The Elvetham Guest Experience Team

4/10 (不満)

Jo-Anne

良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Disappointed due loads of flies in bathroom
The hotel is gorgeous but disappointing stay in room 205 due loads of big flies in the bathroom. Reported to reception but still more flies. Reported it via the contact us on website but no response. Whilst I understand it’s an old building there was clearly a problem and it spoilt our stay
2023 年 11 月に 2 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Jo-Anne,We are deeply sorry to hear about the unpleasant experience you had during your stay at The Elvetham. Our goal is to provide a comfortable and enjoyable environment for all of our guests. We value your feedback and have taken note of your observations. It helps us ensure that we maintain a high standard of service and rectify any issues that may arise. We apologise again for the inconvenience caused by this highly unusual occurrence. Your comments were passed on to the relevant departments for review.We hope that this incident will not deter you from visiting us again in the future. We are committed to offering a better and more satisfying experience on your next visit. Best regards,The Elvetham Guest Experience Team

4/10 (不満)

Mark

2023 年 12 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 11 日)
Dear Mark,We are sorry to hear that you were not satisfied with your experience at The Elvetham. We strive to provide our guests with the highest standard of service and it is always disappointing to hear that we have fallen short. Please be assured that we take all feedback, both positive and negative, seriously and we value your opinion. If you can provide us with more information about your experience, please do not hesitate to share it with us as we are determined to do better in the future.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Matilda

2023 年 12 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Matilda,Thank you for taking the time to share your positive experience with us at The Elvetham. We are delighted to hear that you enjoyed your time here and look forward to welcoming you back soon.Best regards,The Elvetham Guest Experience Team

6/10 (普通)

Michael

良かった点 : 施設のコンディションと設備
2023 年 12 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Michael,We are sorry to hear that your experience was not up to your expectations. We take all feedback seriously and strive to provide the best ‘Elvetham’ experience for our customers. Please let us know how we can improve in order to make your next visit more enjoyable. We would appreciate any additional feedback you may have.Best regards,The Elvetham Guest Experience Team

6/10 (普通)

A

2023 年 12 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear A,We are sorry to hear that your experience was not up to your expectations. We take all feedback seriously and strive to provide the best ‘Elvetham’ experience for our customers. Please let us know how we can improve in order to make your next visit more enjoyable. We would appreciate any additional feedback you may have.Best regards,The Elvetham Guest Experience Team

8/10 (良い)

Paul

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Beautiful accommodation and surroundings. The short break was let down by poor service. We had a dog with us and knew we would have to eat in the bar. Although this was fine for dinner. Breakfast was another story. We were left in the bar on both mornings with no table set. We had to find our own cutlery and chase for coffee. A minor issue - but with two hungry children and a dog waiting to settle - it was a level of stress that could have easily been avoided. Particularly on the second day.
2023 年 12 月に 2 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Paul,We are glad to hear that you appreciated the beauty of our accommodation and surroundings. We always aim to provide an atmosphere that is tranquil and pleasing to our guests.We deeply regret, however, that your breakfast experience was not as seamless as your dinner. We understand the challenges of handling a family and a pet during meal times and it's unfortunate to know that you experienced some discomfort. We genuinely apologise for any inconvenience caused.At The Elvetham, we are committed to offering an outstanding guest experience and your feedback helps us understand where we need to refocus our efforts.Once again, we appreciate your feedback and your understanding. We hope to have another opportunity to serve you better in the future.Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Lee

2023 年 12 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Lee,Thank you for taking the time to share your positive experience with us at The Elvetham. We are delighted to hear that you enjoyed your time here and look forward to welcoming you back soon.Best regards,The Elvetham Guest Experience Team

6/10 (普通)

Adam

家族旅行
Great hotel, stupidly expensive bar p
Gorgeous hotel, very cold though and expensive at £6.50 a pint and £11 a vodka and orange juice. Heating had gone down in the stables (family rooms) so we managed to get a portable heater. Room was quite small and window looked out to a wall so not the best. Lots of staff around who are exceptionally well mannered and trained. Very good there. Breakfast was absolutely amazing.
2023 年 12 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Adam,Your kind words about the quality of our hotel and the professionalism of our staff are truly appreciated. It's wonderful to hear you enjoyed the breakfast, as we strive to give our guests a memorable culinary experience. We acknowledge that you had some concerns regarding the room temperature and the view from your window. Our team is dedicated to ensuring the comfort and satisfaction of all guests, so we regret any inconvenience caused. Rest assured, we continuously aim to improve the overall experience at The Elvetham, and your feedback is a valuable part of that process. Best regards,The Elvetham Guest Experience Team

10/10 (非常に良い)

Leanne

良かった点 : 清潔度
2023 年 12 月に 1 泊滞在
The Elvetham Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Leanne,Thank you for taking the time to share your positive experience with us at The Elvetham. We are delighted to hear that you enjoyed your time here and look forward to welcoming you back soon.Best regards,The Elvetham Guest Experience Team