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Reviews of Hilton Hawaiian Village Waikiki Beach Resort

4 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 3271 out of 6511 reviews" "
Rating 8 - Good. 1501 out of 6511 reviews" "
Rating 6 - Okay. 902 out of 6511 reviews" "
Rating 4 - Poor. 467 out of 6511 reviews" "
Rating 2 - Terrible. 370 out of 6511 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Theirs nothing I could say badly about your place it's all you say about it wonderful experience we had and the staff at the Alii tower were helpful and polite also the maid miss Ha was the best.
Stayed 12 nights in May 2024

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is getting old and needs a good face lift
Stayed 3 nights in May 2024

8/10 Good

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that all the hotels are of walking distance, there’s a lot of shops and places to grab a bite, they are maintained properly. The staff may need a little more training on what they have to offer, we ask about areas where we wanted to go and they couldn’t help us, we had few questions about the property and we couldn’t get an answer, of course not all staff but I felt like the majority could use the property review. Our rooms were maintained daily we had no issue there the rooms are kept clean everyday. What we didn’t like was that the hotel although is kept maintained it needs renovations it needs to upgrade to 2024 it felt a little outdated with accommodation and looks but we did like the say I would think about staying here again if maintenance, upgrades are made
Stayed 8 nights in May 2024

10/10 Excellent

Joseph

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in May 2024

10/10 Excellent

Alisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shopping and dining options were amazing! Loved the deep beach and views. The property was full of people but we managed to carve out spaves of privacy and relax. No problem getting into the popular restaurants. Would definately visit again....
Stayed 7 nights in May 2024

10/10 Excellent

Symphany

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay & hospitality of the staff. I had a great family vacation during my stay
Stayed 7 nights in Apr 2024

10/10 Excellent

Aaron W

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a return trip.We love this Hawaiian experience
Stayed 7 nights in May 2024

10/10 Excellent

Fredrick, Mission Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 7 nights in May 2024

8/10 Good

Michael, Longview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 4 nights in May 2024

4/10 Poor

Christine

Traveled with family
Disliked: Amenities
Expensive....terrible food, everything is crowded. Save your $$ and go to Mexico or Costa Rica!
Stayed 7 nights in May 2024

10/10 Excellent

Donald Lane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not our first trip, dated ,but still very nice place to stay
Stayed 7 nights in May 2024
Response from General Manager on May 22, 2024
Aloha Donald,Thank you for your review of Hilton Hawaiian Village. We're glad you chose to stay with us again. We appreciate you acknowledging the familiar charm of our property. Our team is always looking for ways to improve while maintaining the character our guests love. We look forward to welcoming you back again soon!Sincerely,Guest Services Manager

10/10 Excellent

Liorgi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
magical place
Stayed 1 night in May 2024
Response from General Manager on May 22, 2024
Aloha Liorgi,Thank you for joining us in paradise! We're thrilled to hear you thoroughly enjoyed your experience at Hilton Hawaiian Village and appreciate your perfect rating. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way!Sincerely,Guest Services Manager

10/10 Excellent

Kimberly, Marina Del Rey

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this location, staff, rooms, and activies
Stayed 5 nights in May 2024
Response from General Manager on May 22, 2024
Aloha Kimberly,Thank you for your glowing review of Hilton Hawaiian Village! It's wonderful to know that you thoroughly enjoyed the time you spent with us. It was a pleasure to have you as our guest and we hope to see you again the next time you're in Waikiki!Sincerely,Guest Services Manager

6/10 Okay

LORRAINE

Liked: Staff & service, amenities
We stayed a few days ago and after we checked-in, the room key didn’t work, so i have to go down to the check in counter again, for the second time the room key didn’t work again, they have to call security to change the batteries for the door lock. It took extra 30 minutes for us to go inside our room from the moment we arrived there
Stayed 4 nights in May 2024
Response from General Manager on May 22, 2024
Aloha Lorraine,Thank you so much for the feedback. We're sorry to hear about any delay getting into your room after check-in and we'll work to ensure that an experience like the one you described doesn't happen again in the future. That being said, we hope that everything else was in order for your visit and that you'll consider joining us again in the future. Sincerely,Guest Services Manager

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility, the staff were polite, helpful and knowledgable. The rooms were clean and comfortable. I will DEFINITELY be staying again.
Stayed 4 nights in May 2024

10/10 Excellent

Nicolas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place the most out of the three other properties I’ve stayed at in Waikiki (The Ilikai and Marriott Beach Resort). Highly recommend the corner rooms in the Rainbow Tower.
Stayed 2 nights in May 2024
Response from General Manager on May 22, 2024
Aloha Nicolas,We're delighted you enjoyed your stay at Hilton Hawaiian Village, and we appreciate your recommendation. Please come see us again soon.Sincerely,Guest Services Manager

10/10 Excellent

Christina Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. This was my second trip to the Hilton Hawiian Village. The grounds are amazing, clean and safe. Staff are all friendly and helpful. The location is nice as you can walk downtown for plenty of shopping and restaurants. The beach is absolutely beautiful.
Stayed 5 nights in May 2024
Response from General Manager on May 22, 2024
Aloha Christina,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Hilton Hawaiian Village once again! Thank you so much for your perfect rating and glowing praise for our idyllic setting, hospitable team, and convenient location. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,Guest Services Manager

10/10 Excellent

Noran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 6 nights in May 2024
Response from General Manager on May 22, 2024
Aloha Noran,We're delighted you enjoyed your stay at Hilton Hawaiian Village! Please come see us again soon.Sincerely,Guest Services Manager

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service
..
Stayed 5 nights in May 2024
Response from General Manager on May 22, 2024
Aloha Ricardo,Thank you for sharing your feedback. We're glad your stay was satisfactory, but we aim to exceed just "ok." If there are specific areas you believe we could improve upon, we would appreciate your insights to help us enhance our service for your next visit. We look forward to the opportunity to provide you with a more exceptional experience.Sincerely,Guest Services Manager

4/10 Poor

Jonathan

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We called several times to have our bathroom and tub cleaned as we wanted to take a bath. The tub was dirty and showed stans. They just came and made the beds and provided some more towels. We also upgraded to what was called a newly renovated building called the Tapa tower. It was not renovated and show signs of wear and age. So felt like we were missed lead by Hilton. I will not stay here again the price you pay is not wroth it
Stayed 3 nights in May 2024
Response from General Manager on May 22, 2024
Aloha Jonathan,We are pleased you chose to stay with us, and we appreciate your feedback. Providing excellent service and comfortable accommodations for our guests is of the utmost importance to us; therefore, we are disappointed we fell short with our housekeeping. Rest assured, we will address this with our team. Also, we are surprised by the comments regarding the Tapa Tower as all rooms have been recently renovated. Thank you for being a valued guest, and we hope you will have the opportunity to return so we can provide you with an experience that aligns with our high standards of quality and service.Sincerely,Guest Services Manager

10/10 Excellent

Tracy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is all inclusive. So much to do!
Stayed 5 nights in May 2024
Response from General Manager on May 22, 2024
Aloha Tracy,Your five-star rating is much appreciated and we're so happy to know that you enjoyed everything that we have to offer. Thank you, and we hope to see you again soon. Sincerely,Guest Services Manager

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at this hotel. Easy walking distance to a ton of good eating places along Waikiki
Stayed 6 nights in May 2024
Response from General Manager on May 20, 2024
Aloha Martin,It was a pleasure to host you at Hilton Hawaiian Village. With an enviable location on Waikiki Beach, our guests are just a short walk away from a wide variety of local hot spots! Our team hopes to create more memories with you soon.Sincerely,Guest Services Manager

8/10 Good

Rhodora

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in May 2024
Response from General Manager on May 22, 2024
Aloha Rhodora,Thank you so much for the high rating. We trust that everything was in order for your visit and we hope to see you again soon. Sincerely,Guest Services Manager

8/10 Good

Syed Masum

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is a good place to stay for family with kids.
Stayed 8 nights in May 2024
Response from General Manager on May 22, 2024
Aloha Syed,It was an honor to host you at Hilton Hawaiian Village. We trust you had a memorable getaway with us on Waikiki Beach! Should your travels bring you back to our island, we hope you'll stay with us again. Sincerely,Guest Services Manager

10/10 Excellent

Olver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó todo, volvería si
Stayed 5 nights in May 2024
Response from General Manager on May 22, 2024
Aloha Olver,Gracias por tomarse el tiempo para dejar una reseña. ¡Esto nos ayuda a garantizar que la experiencia de cada huésped sea excelente! Nos alegra el día saber que disfrutó de su estadía. Si sus viajes lo traen nuevamente a la zona, esperamos que nos elija nuevamente para su estadía.Atentamente,Gerente de Servicios al Huésped

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, amenities
So much is within walking distance.
Stayed 6 nights in May 2024
Response from General Manager on May 20, 2024
Aloha Stephen,As they say, "Location is everything," so we are thrilled you enjoyed ours. Thank you for being our guest at Hilton Hawaiian Village and for sharing your lovely review. We are delighted you were impressed and hope to have the pleasure of welcoming you back again.Sincerely,Guest Services Manager

10/10 Excellent

JAY BRIAN

Traveled with family and small children
Liked: Staff & service
Easy access to the beach.
Stayed 3 nights in May 2024
Response from General Manager on May 20, 2024
Aloha Jay,Thank you for taking a moment to let us know about your experience staying with us. Our resort's ideal location does allow easy access to the beach, and we are glad you enjoyed this feature. It was an honor having you as our guest at Hilton Hawaiian Village. Please stop by and see us again the next time you are in Waikiki!Sincerely,Guest Services Manager

10/10 Excellent

Stilyan

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars
Stayed 4 nights in May 2024
Response from General Manager on May 20, 2024
Aloha Stilyan,Thank you for awarding Hilton Hawaiian Village with five stars! We're delighted you had a fantastic experience and can't wait to welcome you back for another memorable stay.Sincerely,Guest Services Manager

10/10 Excellent

Janie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach area was not overcrowded. The hotel room was cleaned regularly . Could go shopping for any needs quickly, There were people available for information at the entrance to our tower, the fireworks were right there. Great to get Uber rides. Good walking exercise to get to the shopping area of Waikiki
Stayed 7 nights in May 2024
Response from General Manager on May 20, 2024
Aloha Janie,Thank you for taking the time to share feedback about your recent stay. Cleanliness, comfort, and convenience are all aspects you can expect to find at Hilton Hawaiian Village. Thanks again for your comments. We wish you happy and safe travels!Sincerely,Guest Services Manager

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 7 nights in Apr 2024
Response from General Manager on May 20, 2024
Aloha Edward,We are thrilled you found our resort's location ideal, and we appreciate you staying with us at Hilton Hawaiian Village. Thank you for your review, and it would be our pleasure to have you visit us anytime!Sincerely,Guest Services Manager

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,
Stayed 3 nights in Apr 2024
Response from General Manager on May 20, 2024
Aloha Edward,Thank you for visiting Hilton Hawaiian Village and for your review. We are glad our resort's ideal location worked well for your travel needs, and should you be in the area again, we hope to see you then!Sincerely,Guest Services Manager

8/10 Good

Mary Christine

Liked: Cleanliness
Stayed 6 nights in May 2024

10/10 Excellent

Deborah Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to do things off the resort.
Stayed 7 nights in May 2024
Response from General Manager on May 20, 2024
Aloha Deborah Ann,Thank you for sharing your experience at Hilton Hawaiian Village. We're thrilled you enjoyed our convenient location for off-resort activities and found our hotel a perfect base for exploring. We eagerly await your next visit to further exceed your expectations.Sincerely,Guest Services Manager

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
It was Great!
Stayed 5 nights in May 2024
Response from General Manager on May 20, 2024
Aloha Chase,Thank you for your perfect review and for staying with us at Hilton Hawaiian Village. We are thrilled your experience was great, and on behalf of our team, we hope to invite you back again for another fantastic visit!Sincerely,Guest Services Manager

8/10 Good

Vikas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on Waikiki Beach, but quite a busy place. Text you a day or so to get oriented As there are several buildings dispersed throughout this Hilton campus. We stayed in the Rainbow tower, which is closest to the water. We could see the Friday night fireworks right from our balcony. Several food options, including a small food court. Of course everything is expensive. 😁
Stayed 3 nights in May 2024

6/10 Okay

Alicia

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Rooms were dusty, dirty, need paint or good scrub. Needed new light bulb. Fridge didn’t work then too cold and froze everything. The front desk staff exceptional.
Stayed 2 nights in May 2024
Response from General Manager on May 20, 2024
Aloha Alicia,Thank you for your honest review. We are disappointed to hear about your room's condition and the malfunctioning refrigerator. This falls short of the clean and comfortable environment we strive to provide and will be addressed by our housekeeping and maintenance teams. We appreciate you mentioning the exceptional service from our front desk staff. That is an important aspect of the guest experience. We hope you will consider staying with us again to see how we have improved.Sincerely,Guest Services Manager

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is indeed, a village. Loved the lush landscape, the design and Hawaiian outlook of the entire complex.
Stayed 2 nights in May 2024
Response from General Manager on May 20, 2024
Aloha Evelyn,Thank you for taking the time to provide your review of Hilton Hawaiian Village. It is wonderful to hear you found our resort to be a true Hawaiian village! We take great pride in the lush landscaping, beautiful design, and authentic Hawaiian feel throughout the entire complex. It is our goal to transport guests to a paradise getaway, and your feedback lets us know we are achieving that. We hope to welcome you back for another unforgettable experience!Sincerely,Guest Services Manager

10/10 Excellent

Abraham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for first timers!
Stayed 5 nights in May 2024
Response from General Manager on May 20, 2024
Aloha Abraham,It was a pleasure hosting you at Hilton Hawaiian Village! We're glad you enjoyed your first visit, and we look forward to seeing you again for many more enjoyable visits in the future.Sincerely,Guest Services Manager

10/10 Excellent

Aliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Camilla, Rosamond

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the front desk personnel at Ali tower is not very helpful nor is knowledgeable about the area; towel personnels are mostly younger people who are more interested in talking to ttheir colleagues or are on their phones; filipino housekeeping however is very polite and courteous
Stayed 4 nights in May 2024
Response from General Manager on May 20, 2024
Aloha Camilla,It was a pleasure hosting you at Hilton Hawaiian Village. We strive to make each guest feel fully accommodated, therefore, we greatly appreciate your feedback and informing us on some areas where we could improve. It is our hope you join us again when you travel to Honolulu in the futureSincerely,Guest Services Manager

10/10 Excellent

Tam Huong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Feb 2024
Response from General Manager on May 20, 2024
Aloha Tam,Thank you for visiting Hilton Hawaiian Village and for your perfect review. We are delighted our hotel's excellent location worked well for your travel needs. It was our pleasure having you stay with us, and we hope to see you again soon!Sincerely,Guest Services Manager

6/10 Okay

Lucila

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Fix your pool. There were loose tiles and it was gross.
Stayed 2 nights in May 2024
Response from General Manager on May 20, 2024
Aloha Lucila,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the pool, and we'll have our maintenance team look into your comments further. Please come back to see us when you plan your next island getaway.Sincerely,Guest Services Manager

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay
Stayed 3 nights in May 2024
Response from General Manager on May 20, 2024
Aloha Jacqueline,We're delighted you enjoyed your stay at Hilton Hawaiian Village! Please come see us again soon for another five-star experience. Until next time, safe travels. Sincerely,Guest Services Manager

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love that you had access to all the Hilton properties and not just the tower you stayed at. Right on the meet. Everyone is so friendly.
Stayed 6 nights in May 2024
Response from General Manager on May 20, 2024
Aloha Angel,Thank you for your kind words. We're glad you felt welcome upon arrival and enjoyed the many amenities on our property. It is our hope that you made many lasting memories during your visit. Please come see us again soon at Hilton Hawaiian Village.Sincerely,Guest Services Manager

8/10 Good

Allaeddin

Stayed 4 nights in May 2024

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service
The property is just getting old. Resort fees were a joke, not sure what is supposed to be included?
Stayed 8 nights in May 2024
Response from General Manager on May 22, 2024
Aloha Patricia,Thank you for taking the time to share your feedback. We understand your concerns about the condition of our property and fees. Our team is actively working on aesthetic updates, along with ensuring clear communication regarding the benefits of our resort charge, such as WiFi, cultural activities, exercise classes, and more. We value your insights and look forward to providing a better experience on your next visit.Sincerely,Guest Services Manager

10/10 Excellent

Harjeet Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Rosa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GreaT
Stayed 4 nights in May 2024
Response from General Manager on May 18, 2024
Aloha Rosa,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back soon to Hilton Hawaiian Village for another great stay.Sincerely,Guest Services Manager

8/10 Good

Elijah

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall, we had a great experience! There were some cosmetic issues noticed around the resort (dents/scuffs in walls, etc). The shower had issues maintaining temperature, and the furniture was older and not very modern. Additionally, the staff did not make us aware that the Ala Wai Boat Launch parking lot behind the resort only charged $1 an hour for parking. Instead, the hotel charged us $69 a night for parking. If staying here, save the money and park at the boat launch!
Stayed 4 nights in May 2024
Response from General Manager on May 18, 2024
Aloha Elijah,While we're happy to hear you had a great experience staying with us overall, we're concerned about the aspects of your stay that fell short. Your feedback regarding the state of our property and your room furniture and shower are duly noted. This will help us to improve where needed, and we will share your comments with the respective teams to ensure corrections are made. Furthermore, we understand your thoughts regarding parking and will keep your input in mind. Thank you for being our guest, and we hope to welcome you back soon for an improved experience overall. Sincerely,Guest Services Manager

8/10 Good

Visen goinsamy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024