ホーエンカンマー城周辺のホテル

「スタッフの対応時間が良かった」

「A」

「At check-in, the staff claimed the bill was unpaid, even though I had already paid via Expedia. Although they eventually confirmed the payment in their system, I was left feeling uneasy because they explained that the amount paid through Expedia was unrelated to the hotel, and the receipt issued by Expedia could not be used. The room and amenities were excellent, so I hope this kind of issue does not happen again. Regarding staying itself, it was worth to choose this hotel.」

「朝食は卵の料理法を選べたり、充実していました。また近くにもいろいろお店があるので夕食にも困りません。一つ難点をあげるとすれば、トイレ周りに茶色い汚れがいくつか点々とありました。拭くとすぐに取れる汚れでしたので清掃の時にもう少し気をつけていただけるといいかな、と思います。」

「There is a supermarket within walking distance, and breads and beers could be bought at reasonable price.」

「What an absolutely wonderful stay! From the moment I arrived, I was greeted by Katie, whose warmth and friendliness immediately put me at ease. After a long international flight, I was completely exhausted and a little overwhelmed, but Katie's genuine kindness turned everything around. She went above and beyond to make sure I had everything I needed. She patiently answered all my questions, and when I was struggling to get the payment to work at the vending machine, she happily stepped in and...

「宿泊前に荷物預かってもらえて助かった。 ただ最初の部屋のエアコントラブルがあり部屋を変えてもらえたが、次の部屋には冷蔵庫が無くて困った。」

「皆様の誠意あるご対応を心より感謝しています。また利用したいです。」

「totalとてもいいと思いました。」

「We stayed here when visiting Munich. Hotel is clean and bed comfortable. Hotel is quiet and has a very good breakfast. We enjoyed our stay. I would be happy to stay here again.」