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AMロッジ、AMヴィラ、AMスパ – フェッドスプルートの口コミ

5 out of 5
AMロッジ、AMヴィラ、AMスパ – フェッドスプルート
Portion 159 Fleur De Lys, R40 Klaserie, Hoedspruit, Limpopo

口コミ

9.6

最高に素晴らしい

評価 10 - 40 件の口コミ中 34 件が非常に良い" "
評価 8 - 40 件の口コミ中 5 件が良い" "
評価 6 - 40 件の口コミ中 0 件が普通" "
評価 4 - 40 件の口コミ中 1 件が不満" "
評価 2 - 40 件の口コミ中 0 件が非常に不満" "

9.6/10

清潔度

9.8/10

スタッフとサービス

9.0/10

設備とサービス

9.6/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Makoto

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフがみんなフレンドリー！！
2023 年 4 月に 2 泊滞在
Shaun Boyd - Acting CEO - AM Luxuryからの返信 (投稿日 : 2023 年 4 月 30 日)
Thank you so very much for taking the time to review AM Lodge!We are delighted that you enjoyed your stay with us and that the highlight of your stay was the Friendly Staff

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
部屋によってはパブリックエリアから遠く、毎回車を呼ばなけれならない点とプールが泳ぐ様な広さではない点を除けば、食事、施設の豪華な設え（全て写真通り）、アレンジ全て文句無し。 保護区の中に位置していないので、ゲームドライブに行くまで30-40分掛かる。ら
2020 年 1 月に 2 泊滞在

10/10 (非常に良い)

julie、laguna niguel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Prescilla, Origin, Jessica, Chris, Devot, Eurice, & Sk made our stay unforgettable! Everything was amazing from the home to the 5 star service! As a bonus we even got to see the big 5 but that was just a pleasant surprise to accompany the fantastic stay! 10s across the board for everyone who helped us.
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

LUIS FELIPE

2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Suhel

2023 年 5 月に 2 泊滞在
Shaun - Sales & Marketing Manager - AM Luxuryからの返信 (投稿日 : 2023 年 7 月 23 日)
Good Afternoon Sir,Thank you for making the time to Review your recent stay at AM Lodge.We are delighted that you enjoyed your stay with us and look forward to welcoming you back soon!

4/10 (不満)

Irina

家族旅行
気になった点 : 設備とサービス
Nothing special, front desk not friendly...and customer service doesn't exist
2023 年 5 月に 1 泊滞在
Shaun Boyd - Acting CEO - AM Luxuryからの返信 (投稿日 : 2023 年 5 月 27 日)
Good Evening Irina,Thank you for taking the time to review your stay at AM Lodge and bringing to our attention the experience that you had while staying with us.We value your feedback as it is the only way that we can address the service issues which you have highlighted to us.Please accept our sincere apologies for the poor service which you experienced at AM Lodge.I next will be personally travelling to AM Lodge to address the concerns which you raised.Please let us know when you are next travelling to Kruger so that we can show you the improvements which we would have made. Please accept our sincere apologies for the experience that you experienced with us at AM Lodge.

10/10 (非常に良い)

Rosalind

2023 年 2 月に 1 泊滞在
Shaun Boyd - Acting CEO - AM Luxuryからの返信 (投稿日 : 2023 年 4 月 30 日)
Thank you for taking the time to Review AM Lodge.We are delighted that you enjoyed your stay with us.Looking forward to welcoming you back to AM Lodge soon!

10/10 (非常に良い)

Brian

2022 年 7 月に 2 泊滞在

10/10 (非常に良い)

Kyle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
First of all the staff here is amazing, from Itu at the front desk to our awesome guides/ranger Jeffery and Grandpa, and the wait staff wants nothing more than for you to be happy! Everyone was so nice and accommodating. We stayed in the Superior for 7 days, we had 7 days of adventure. It was beautiful, exciting, lavish, and challenging at times. It is Africa and not the Crown Plaza. That is the reason we came here and we were rewarded with a lifetime of memories. You are away from the lodge and secluded which we loved. You do need a ride to the main lodge. The baboons love to come through in the morning and in the evening, we loved it every time! I miss everyone there, they treated us like family the entire time.
2021 年 12 月に 7 泊滞在

10/10 (非常に良い)

Alberto

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The best safari resort
Beautiful room, essentially it’s a whole structure to yourself that includes an outdoor shower. Every meal was five stars. Every game drive was amazing. Every worker was beyond kind and welcoming. This is easily the nicest hotel/resort I have ever stayed at.
2022 年 1 月に 3 泊滞在

10/10 (非常に良い)

Zinnia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing customer service. Treated like queens during our stay. Everything is taken care of for guests.
2021 年 2 月に 2 泊滞在
Hannesからの返信 (投稿日 : 2021 年 3 月 30 日)
Thank you for the feedback. We hope to see you back soon!

10/10 (非常に良い)

Nkhensani

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 12 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Die Safari Führer sind einsame Spitze. Die Fahrzeuge die besten die wir gesehen haben.
2020 年 2 月に 4 泊滞在

10/10 (非常に良い)

Renzo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
El mejor Lodge
Muy buena atención, Excelente comida Habitaciones impecables y muy amplias
2019 年 11 月に 3 泊滞在
Hannesからの返信 (投稿日 : 2020 年 1 月 28 日)
Thanks you for taking the time to tel us about your stay at AM Lodge. We value your feedback.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 3 泊滞在
Hannesからの返信 (投稿日 : 2019 年 12 月 2 日)
Thank you or the positive feedback!

10/10 (非常に良い)

Danilo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Safari inacreditável!
Lodge que atende poucos hóspedes ao mesmo tempo, o que cria uma experiência mais exclusiva. Os rangers fazem de tudo para encontrar os big-five. Atendimento ótimo de todos os funcionarios.
2019 年 11 月に 3 泊滞在
Hannesからの返信 (投稿日 : 2019 年 12 月 2 日)
Thank you for the positive feedback!

10/10 (非常に良い)

KathyDrulard、Denver

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The game drive staff were so awesome. We were available to see a wide range of animals and scenery during our stay.
2019 年 11 月に 3 泊滞在
Hannesからの返信 (投稿日 : 2019 年 11 月 18 日)
Hi Kathy, thank you for taking the time to tell us about your experience! We value your feedback!

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What I love the most is the game drives. We spotted all the big 5s plus Cheetah and many other animals. Other than the Am private reserve, they will also take you to Kruger for game drives. Amazing guide, Collen and Arnold. Everyone working in AM Lodge from receptionist, security, restaurant manager to chefs are kind, sincere and helpful. They took good care of us. Food is on average side. But you will not go hungry. It would be better if we can have more variety of drinks like fresh juices or some simple mocktails. Property looks beautiful but some furnitures are a little worn out. The outdoor deck at our lodge has ant nest and it is not being cleaned up. Rusty table on the outdoor deck. So we didn't really enjoy the outdoor deck as much.
2019 年 10 月に 3 泊滞在
Hannesからの返信 (投稿日 : 2019 年 11 月 18 日)
Thank you for taking the time to tell us about your experience at AM Lodge. We always strive to provide all our guest with that personal service and a true intimate African experience. We value you feedback and have taken you comments to heart, and will definitely look in replacing some of the outdoor furniture! We hope to see you back soon.

8/10 (良い)

Jesus

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 10 月に 2 泊滞在
Hannesからの返信 (投稿日 : 2019 年 10 月 16 日)
Dear Jesus, Thank you for the valuable feedback! We hope to be of service to you again in the near future.

10/10 (非常に良い)

LAWREN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This place and experience is amazing at all levels
This place and experience is amazing at all levels. The room was way better than expected and the safari experience couldn't be beat. I also can't say enough about the amazing service. Highly highly recommed this place.
2019 年 9 月に 3 泊滞在
Hannesからの返信 (投稿日 : 2019 年 9 月 20 日)
Dear Lawren, Thank you for taking the time to provide us with feedback for your stay at AM Lodge. We value your review and hope to see you back soon!

10/10 (非常に良い)

dylton augusto

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 6 月に 3 泊滞在
Hannesからの返信 (投稿日 : 2019 年 6 月 20 日)
Thanks your for your valuable feedback! We hope to be of service to you again in the near future!

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I’m not sure where to begin....was it really real? Or was it a dream? Maybe you’re someone who only requires the best in everything, or maybe you’re someone who just says let’s go for it—AM Lodge is perhaps the best lodging I’ve ever had the good fortune to stay in. It must be in the top 3 lodges in all of Southern Africa. The service was excellent. From the staff in the restaurant, to the warm welcome of the receptionist, to the game drivers and massage therapists, we felt superbly pampered. We had one of the top massages we have ever received in my lifetime. And the food was excellent! What a chef! The rooms themselves were over the top luxurious, with romantic furnishings, outdoor game-viewing tree house, and an amazing outdoor shower. Our every wish was accommodated with smiles, and endless South African charm. Oh—and did I mention the game viewing? Our guide, and tracker were unstoppable! Two cheetahs, 3 rhinos (+ baby rhino), ostriches, zebras, giraffe, hyenas, buffalo, kudu, nyala, Genet, plus a myriad of other antelope were all in the first 24 hours. Then in the next two days we saw two male lions patrolling at night, and over 50 elephants walking, eating, frolicking in the water, UNBELIEVABLE! Amazing stay overall!
2019 年 5 月に 3 泊滞在
Hannes du Preezからの返信 (投稿日 : 2019 年 5 月 23 日)
Dear Anonymous, Thank you for the feedback and sharing you experiences at AM Lodge. We look forward to welcome you back in the near future!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Estadia maravilhosa
Hotel maravilhoso, funcionários extremamente atenciosos. A comida poderia ter um pouco mais de opções no almoço e jantar.
2019 年 3 月に 3 泊滞在
Hannes du Preezからの返信 (投稿日 : 2019 年 3 月 22 日)
Obrigado pela sua boa mensagem. Estamos ansiosos para recebê-lo de volta no futuro próximo.

10/10 (非常に良い)

Ana Paula P

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 1 月に 2 泊滞在
Hannes du Preezからの返信 (投稿日 : 2019 年 1 月 28 日)
Dear Ana, Thanks you for the feedback. We look forward to welcome back in the near future!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best hotel in Kruger, it makes a difference to be in a private reserve
2018 年 12 月に 3 泊滞在
Hannes du Preezからの返信 (投稿日 : 2019 年 1 月 28 日)
Dear Anonymous Thank you for your feedback. We look forward being of service to you again in the near future.

10/10 (非常に良い)

MGU

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
What a fantastic hotela and also very good for game viewing
2018 年 12 月に 1 泊滞在
Prudence からの返信 (投稿日 : 2019 年 1 月 14 日)
Dear Orbiz, we thank you for the feedback and hope to see you again in the near future. Regards Prudence - CEO, AM Lodge

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2018 年 12 月に 1 泊滞在
Hannes du Preezからの返信 (投稿日 : 2019 年 1 月 28 日)
Dear Anonymous, Thank you for your feedback. We look forward being of service to you again in the near future.

10/10 (非常に良い)

Ieva

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Out of this world experience!!!!!
We stayed at the AM lodge for 2 nights for our honeymoon and only wished we stayed longer. Don’t even know where to start, but our experience from the minute we entered the resort grounds to the minute we got dropped off at the airport was amazing. Staff is friendly and attentive to details, foods was ridiculously good. The hotel has private villas which are located far away from one another so you get an absolute privacy. The villa was super big, very cleanly and nicely decorated- loved the princess bed and outdoor shower. You can see the empallas and playing monkeys through the bathroom window. The villa is located in the wild park area, so you can’t walk around by yourself. We heard lions roaring in the middle of the night around 100metres from our villa. They stay is all Inclusive which includes your all meals and drinks, 2 safari rides per day and airport transfers. Would definitely stay here again!!
2018 年 8 月に 2 泊滞在
Fumaniからの返信 (投稿日 : 2018 年 12 月 19 日)
Dear Sir/Madam Thank you for your positive feedback, we will share the feedback with our colleagues at AM Lodge and AM Villa, looking forward to your stay with us again in the near future.

10/10 (非常に良い)

MAIRLA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 10 月に 1 泊滞在
Shaun からの返信 (投稿日 : 2018 年 10 月 24 日)
Thank you for making the time to Review AM Lodge! Looking forward to welcoming you back soon!

10/10 (非常に良い)

Roi、Miami

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I always dreamed with a Safari, but the idea of sleeping in the middle of the bush stopped me for a while. Nevertheless, AM Lodge was ABSOLUTELY AMAZING! Here is some of the things that made our week out of this world: 1) During the flight my husband got food poisoning. He started feeling bad before we arrived to the lodge. Sadly, during the first night he got worse and we decided to go to the hospital. At 4:00am we called the reception and Lerato from the front desk took us to the nearest hospital and stayed with us 6 hours!!! She was making sure all the procedures were correct, bought the medicine requested by the doctor, and was constantly making sure that my husband was doing ok (not only that day but the entire week!) 2) Gaming experience: We were extremely happy to have Collin and Albert during our Safari. This two guys are awesome! In the first day, we saw all big 5!!!!! We saw lions every day, and sometimes they were pretty close. Albert and Collin really understood animal behavior, which made our game drives absolutely awesome and safe! 3) Dinning: The lodge makes sure you always have food you like. We are vegetarians, and we never felt the need of ask special food. They were always asking if the menu was aligned to our expectations. Also, the Lodge was full of surprises. One night we had a romantic dinner on our room (without even asking for it) and the last night, they did a bbq (with veggie options) for all the people at the lodge. AMAZING EXPERIENCE
2018 年 8 月に 5 泊滞在
Shaun からの返信 (投稿日 : 2018 年 8 月 30 日)
Dear Sir or Madam, Thank you for taking the time to review AM Lodge! We are delighted that you enjoyed your stay with us and we trust that you are feeling better. Lerato - Lodge Manager and her team constantly strive to exceed guest expectations and Its great to hear that they have managed to exceed yours! Looking forward to welcoming you back to AM Lodge Kind regards

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing! Cannot say the same of hotel transfer
The hotel is amazing! The only thing that is bothering us with the experience is that we lost our flight due to a mismanagement of the hotel transfer, and it is being kind of hard to solve this amicably. I would expect more of this kind of hotel.
2018 年 8 月に 3 泊滞在

10/10 (非常に良い)

Fernanda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Maravilhoso
Equipe muito acolhedora e prestativa, quarto excelente. Adoramos também as refeições e os safáris!
2018 年 6 月に 2 泊滞在
Shaunからの返信 (投稿日 : 2018 年 7 月 9 日)
Thank you for taking the time to review us! We are delighted that you enjoyed your stay with us! Looking forward to welcoming you back soon!

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Bom hotel, custo/benefício um pouco decepcionante
Um bom hotel, com quartos amplos, porém a comida decepcionante. Eramos os únicos hóspedes do hotel e tínhamos a impressão que a comida servida, era o que tinha sobrado na despensa/geladeira do hotel, não parecia fresca. Ponto forte do hotel com certeza foram os Rangers. Realmente fazem de tudo para que os hóspedes vejam os Big 5 e os safaris com eles são sensacionais. São feitos tanto na reserva privada deles quanto em uma outra reserva privada adjacente ao Kruger. Hotel é muito seguro, porém não se deve sair do quarto sozinho, por causa dos animais. Durante 2 noites, tarde da noite, escutamos os leões do nosso quarto, emocionante! O preço é um pouco alto pelo que o hotel oferece.
2018 年 4 月に 2 泊滞在
Shaun Boyd - Business Development and Operationsからの返信 (投稿日 : 2018 年 10 月 26 日)
Dear Sir, Thank you for taking the time to review AM Lodge. We appreciate your feedback, have notified the Lodge Manager and have made the relevant corrective actions.

8/10 (良い)

Pedro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Atendimento Personalizado
Experiência maravilhosa!!!
2017 年 7 月に 4 泊滞在

10/10 (非常に良い)

LUIS A S

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel incrível!!!
Hotel lindo! Incrível, tudo maravilhoso, a equipe super prestativa e simpáticos o tempo todo. Comida boa também e o Safari também é ótimo, podemos ver macacos no café da manhã e veados andando pela propriedade no dia a dia, quando fizemos o Safari vimos quase todos os animais!!! Pena que a piscina do quarto não era aquecida e como fomos no inverno não deu para curtir, mas fora isso recomendação 100%
2017 年 7 月に 2 泊滞在

10/10 (非常に良い)

SERGIO BRUNO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Viagem perfeita.
Estadia perfeita. Super recomendo. Atendimento super exclusivo e personalizado.
2017 年 6 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful place to be !
They make you feel special. The food is great, you get 3 different choices at every meal. The "games" or safaris are twice a day and the rangers are very professionals. The Spa is marvelous and accommodating to people itineraries. Over all, an extraordinary experience.

10/10 (非常に良い)

Mahmood、UAE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very comfortable room,clean and nice.
The staff were amazing. The food was delicious. service was excellent.

10/10 (非常に良い)

ricardo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel sensacional com grandes suites de 4 comodos!
As acomodacoes sao muito confortaveis e o servico é perfeito. Os funcionarios sao bastante atenciosos e preocupados com a seguranca dos hospedes, uma vez que há circulacao de leoes, bufalos, elefantes, girafas, impalas, zebras, macacos, e outros animais no entorno das suites, pois o lodge fica em terras continuas ao Kruger Park, sem cercas, onde os animais circulam livremente. Há sempre funcionarios para levar e trazer aos quartos. As refeicoes foram perfeitas.

8/10 (良い)

Laurent、Geneve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beau lodge intimiste
Nous y avons séjourné pour les deux dernières nuits de notre séjour. Le cadre était paisible et intimiste dans un décor contemporain. Le personnel très serviable, nous a accueilli chaleureusement. La chambre était luxueuse, très spacieuse et très bien équipée . La salle de bain au top. Tout était neuf. La nourriture était bonne . La salle de fitness impeccable. Le spa était bien équipé et propre mais la qualité des soins n'était pas à la hauteur des prix pratiqués. Le seul bémol de ce lodge le manque d'animaux, ils n'ont qu'un seul des big 5: les buffles . Les diverses antilopes ne s'approchent pas du lodge contrairement à ce que l'on avait pu voir dans d'autres lodges mais pour nous ce n'était pas vraiment un problème car nous avions déjà vu les big 5 dans d'autres réserves. En excursion nous avons vu des impalas, nyalas, girafes, buffles, coudoux et élans .