Dao Nguyen, General Managerからの返信 (投稿日 : 2022 年 7 月 19 日)
Dear Atsushi,
Thank you so much for choosing to to stay with Saigon Hotel and rating us for the excellent services on Hotels.com! We much appreciate your kindness.
We look forward to welcoming you again here in the near future!
With kind regards,
10/10 (非常に良い)
宿泊されたお客様
2020 年 2 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
宿泊されたお客様
2020 年 2 月に 2 泊滞在
Dao Nguyen, General Managerからの返信 (投稿日 : 2020 年 3 月 9 日)
Dear valued Guest,
Thank you for sharing your positive rating of our hotel. Excellent feedback from our guests is what drives our motivation for keeping the service improved.
I hope you will consider staying with us again.
With Best regards,
Dao Nguyen
General Manager
Dao Nguyen - General Managerからの返信 (投稿日 : 2020 年 2 月 18 日)
Dear valued guest,
Thank you for sharing your feedback. I’m sorry we were not able to provide you with a great experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the music in the guest room’s corridor at night time. Your comments have helped us improve our guest experience and we have adjusted the timing to better suit all guests. We hope you will consider staying with us again. Please do let us know to arrange a quieter room for you upon your checking-in on next visit.
With Best regards,
Dao Nguyen
General Manager
8/10 (良い)
宿泊されたお客様
2020 年 1 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2020 年 1 月に 2 泊滞在
Dao Nguyen General Managerからの返信 (投稿日 : 2020 年 1 月 31 日)
Dear valued guest,
Thank you so much for choosing Saigon Hotel. We are pleased to learn that you had a satisfied experience from your stay with us recently!
We look forward to seeing you soon in your next visit.
With Best regards,
Dao Nguyen
General Manager
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2020 年 1 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
今回窓が無い部屋でしたがやはり次回は窓がある部屋にしたいです。
宿泊されたお客様
2019 年 12 月に 5 泊滞在
Dao Nguyen General Managerからの返信 (投稿日 : 2020 年 1 月 31 日)
Dear valued guest,
Thank you so much for choosing Saigon Hotel. We are pleased to learn that you enjoyed all aspects of the facilities and services we provided in your stay with us recently!
We look forward to seeing you soon in your next visit.
With Best regards,
Dao Nguyen
General Manager
8/10 (良い)
宿泊されたお客様
グループ旅行
2020 年 1 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 12 月に 4 泊滞在
Dao Nguyen - General Managerからの返信 (投稿日 : 2020 年 1 月 8 日)
Dear valued guest,
Thank you so much for choosing Saigon Hotel and taking time to rate us. It's our great pleasure to learn that you have had quite good experience in your recent stay. However, I’d appreciate if you can give us more details on your stay as it will definitely help us look exactly at what's working well and where could be done better to assure your next visit the most comfortable one.
We do look forward to welcoming you back in the near future!
With Best regards,
Dao Nguyen
General Manager
Dao Nguyen General Managerからの返信 (投稿日 : 2020 年 1 月 31 日)
Dear Taro,
Thank you so much for choosing Saigon Hotel. We are pleased to learn that you enjoyed all aspects of the facilities and services we provided in your stay with us recently!
We look forward to seeing you soon in your next visit.
With Best regards,
Dao Nguyen
General Manager
10/10 (非常に良い)
RYOTA
出張
2019 年 12 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
RYOTA
2019 年 12 月に 1 泊滞在
Dao Nguyen General Managerからの返信 (投稿日 : 2020 年 1 月 31 日)
Dear RYOTA,
Thank you so much for choosing Saigon Hotel. We are pleased to learn that you fully satisfied with your stay with us recently!
We look forward to seeing you soon in your next visit.
With Best regards,
Dao Nguyen
General Manager
6/10 (普通)
宿泊されたお客様
カップルで旅行
2019 年 12 月 21 日
窓が無い部屋は良くない
宿泊されたお客様
2019 年 12 月に 3 泊滞在
Dao Nguyen - General Managerからの返信 (投稿日 : 2019 年 12 月 30 日)
Dear valued guest,
Thank you so much for choosing Saigon Hotel and taking time to write your feedback.
I am very sorry that you didn't really satisfy with the room. I wish we had known your opinion while you had been staying with us so that we could have done a better arrangement to ensure your stay the most comfortable one.
I hope this didn’t affect your impression of the hotel and I look forward you your return soon.
Best Regards,
Dao Nguyen
General Manager
10/10 (非常に良い)
宿泊されたお客様
出張
2019 年 12 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 11 月に 2 泊滞在
Dao Nguyen - General Managerからの返信 (投稿日 : 2019 年 12 月 6 日)
Dear valued guest,
Thank you for staying with Saigon Hotel and taking time to rate us with the highest score. We appreciate it very much!
We hope to welcome you again on your next visit in Ho Chi Minh City.
With Best regards,
Dao Nguyen
General Manager
6/10 (普通)
TOYOHARU
出張
2019 年 11 月 30 日
TOYOHARU
2019 年 11 月に 14 泊滞在
Dao Nguyen - General Managerからの返信 (投稿日 : 2019 年 12 月 6 日)
Dear valued guest,
Thank you for choosing Saigon Hotel on your recent stay and rating us. We appreciate it very much!
We hope to welcome you again on your next visit in Ho Chi Minh City.
With Best regards,
Dao Nguyen
General Manager
10/10 (非常に良い)
Re
グループ旅行
2019 年 11 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
朝ごはんが充実していて、特にフォーとプリンが美味しかったです。
Re
2019 年 11 月に 4 泊滞在
Dao Nguyen - General Managerからの返信 (投稿日 : 2019 年 12 月 1 日)
Dear Re,
Thank you so much for your review. We would love to share with you that we have recently upgraded the breakfast buffet for guest rooms aiming to provide guests a full energy breakfast for them to successfully start their days. As you have rightly mentioned, the “Pho” (Vietnamese beef noodle) and pudding are the most favorite specialty here and it’s also my favorite too. We love to create local authentic experiences for our guests so that they will have a memorable stay. We also trust that you have great experiences with other aspects of the hotel service during your stay.
We hope to welcome you back in very soon future.
With Best regards,
Dao Nguyen
General Manager
Dao Nguyen - General Managerからの返信 (投稿日 : 2019 年 12 月 2 日)
Dear Valued Guest,
Thank you so much for your feedback. I was concerned to learn of the service shortfall experienced, in particular the unexpected and unsatisfactory service from the transferred hotel. I appreciate you have brought this to my attention and I have seriously discussed within our management team. I am confident that this unexpected issue you experienced will be addressed and also rectified for the future so that it will not happen to any other guests.
Once again, I do apologize for the inconvenience happened to you on your recent visit and we do hope you will have the opportunity to return in near future.
We look forward to seeing you again on your next visit to Ho Chi Minh City.
With Best regards,
Dao Nguyen
General Manager
8/10 (良い)
宿泊されたお客様
2019 年 11 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
中心部にあり、立地がよい。部屋は静かだった。
宿泊されたお客様
2019 年 11 月に 1 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 11 月 23 日)
Dear valued guest,
Thank you very much for your feedback relating to your recent stay at the Saigon hotel.
It was a great pleasure having you with us and we are highly appreciate your valued feedback to continually improve the standard of facilities and services offered to our guests.
Please rest assure that we are taking care of each comment from our valued guest and always take action immediately without delay.
Hopefully we may have an opportunity to welcome you back for a better experience in the nearest future.
Yours sincerely,
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 11 月 6 日)
Dear valued guest,
Warmest greetings from Saigon Hotel and thank you so much for choosing us as your recent stay! We could not be happier to learn that you have found your stay with us to be relaxing and unforgettable, with the efficient and warm services provided by our team. The Saigon hotel takes pride in providing exceptional service to make our honored guests feel at home, we will treasure this recognition and continue to exceed our guests expectation. Your kind words have been sharing among our colleagues which definitely made up their day. It was our pleasure hosting you and we would be delighted to welcome you back to Saigon hotel soon again.
Warmest regards,
8/10 (良い)
Serguey、東京
出張, カップルで旅行
2019 年 11 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Serguey
2019 年 10 月に 1 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 11 月 8 日)
Dear valued guest,
Thank you very much for your feedback relating to your recent stay at the Saigon hotel.
It was a great pleasure having you with us and we are highly appreciate your valued feedback to continually improve the standard of facilities and services offered to our guests.
Please rest assure that we are taking care of each comment from our valued guest and always take action immediately without delay.
Hopefully we may have an opportunity to welcome you back for a better experience in the nearest future.
Yours sincerely,
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 10 月 11 日)
Dear K,
Thank you for taking your time off to give us a review.
Regarding the room experience we do apologize for the shortcomings during your stay with us. The Saigon hotel always strive to improve ourselves every day to give our honored guests the best experience and I was dismayed to hear that this was not the case for you. Please rest assured that your valued comment has been shared and discussed in details by our management team.
Hopefully we may have an opportunity to welcome you back for a better experience in the nearest future.
Warmest regards,
8/10 (良い)
宿泊されたお客様
出張
2019 年 10 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
1Fが工事中で結構な音がしていました。
宿泊されたお客様
2019 年 9 月に 3 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 10 月 5 日)
Dear Valued Guest,
Thank you for taking your time off to give us a review.
Regarding the room experience we do apologize for the shortcomings during your stay with us. We always ensure to provide top-notch service to create memorable experiences for all our guests . I was dismayed to hear that this was not the case for you. We strive to improve ourselves every day to give you the best experience for your next stay with us and your valued feedback will help us greatly.
Hopefully we may have an opportunity to welcome you back for a better experience in the nearest future.
Warmest regards,
8/10 (良い)
宿泊されたお客様
2019 年 9 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 9 月に 1 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 9 月 13 日)
Dear valued guest,
Thank you very much for rating us following your recent stay at the Saigon hotel.
It was a great pleasure having you with us and we are highly appreciate your valued feedback to continually improve the standard of facilities and services offered to our guests.
Please rest assure that we are taking care of each comment from our valued guest and always take action immediately without delay.
Hopefully we may have an opportunity to welcome you back for a better experience in the nearest future.
Yours sincerely,
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 9 月 14 日)
Dear やっちゃん,
Thank you for choosing our Saigon hotel and taking your time to share your feedback.
It is regretful to hear an unpleasant experience you had encountered during your stay, we fully understand your dissatisfaction for not having an advance notification at the check in time, please accept our sincere apologies.
We do hope that this may not affect your confidence towards our hotel and we genuinely hope there will be another opportunity for us to welcoming you back to our hotel with full presentation of the true hospitality.
Yours sincerely,
8/10 (良い)
宿泊されたお客様
2019 年 8 月 20 日
宿泊されたお客様
2019 年 8 月に 1 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 8 月 21 日)
Dear valued guest,
Thank you very much for your feedback relating to your recent stay at the Saigon hotel.
It was a great pleasure having you with us and we are highly appreciate your valued feedback to continually improve the standard of facilities and services offered to our guests.
Please rest assure that we are taking care of each comment from our valued guest and always take action immediately without delay.
Hopefully we may have an opportunity to welcome you back for a better experience in the nearest future.
Yours sincerely,
10/10 (非常に良い)
宿泊されたお客様
2019 年 8 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
価格以上の設備&サービス
部屋は清潔で、日本のテレビも見られ、朝食も価格以上と、全体コスパに優れリピ候補です。
宿泊されたお客様
2019 年 7 月に 1 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 8 月 7 日)
Dear valued guest,
Thank you for your kind review on our attentive service following your recent stay with us.
The Saigon hotel team always try our best to provide a exceptional service and a genuine hospitality to make our honored guests feel at home, we will treasure this recognition and continue to exceed our guests' expectation.
On the other hand, your valuable feedback will assist other travelers in making the best choice for their trip to Ho Chi Minh city.
It would be a pleasure to welcome you back for a better experience in the nearest future.
Warmest regards,
8/10 (良い)
宿泊されたお客様
2019 年 7 月 25 日
宿泊されたお客様
2019 年 7 月に 2 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 7 月 26 日)
Dear valued guest,
Thank you very much for your feedback relating to your recent stay at the Saigon hotel.
It was a great pleasure having you with us and we are highly appreciate your valued feedback to continually improve the standard of facilities and services offered to our guests.
Please rest assure that we are taking care of each comment from our valued guest and always take action immediately without delay.
Hopefully we may have an opportunity to welcome you back for a better experience in the nearest future.
Yours sincerely,
8/10 (良い)
宿泊されたお客様
2019 年 7 月 3 日
宿泊されたお客様
2019 年 6 月に 2 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 7 月 4 日)
Dear valued guest,
Thank you very much for rating us following your recent stay at the Saigon hotel.
It was a great pleasure having you with us and we are highly appreciate your valued feedback to continually improve the standard of facilities and services offered to our guests.
Please rest assure that we are taking care of each comment from our valued guest and always take action immediately without delay.
Hopefully we may have an opportunity to welcome you back for a better experience in the nearest future.
Yours sincerely,
6/10 (普通)
宿泊されたお客様
2019 年 7 月 2 日
bed is good.bath is good.room is no problem.
宿泊されたお客様
2019 年 6 月に 1 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 7 月 4 日)
Dear valued guest,
Thank you very much for your feedback relating to your recent stay at the Saigon hotel.
It was a great pleasure having you with us and we are highly appreciate your valued feedback to continually improve the standard of facilities and services offered to our guests.
Please rest assure that we are taking care of each comment from our valued guest and always take action immediately without delay.
Hopefully we may have an opportunity to welcome you back for a better experience in the nearest future.
Yours sincerely,
6/10 (普通)
TOYOHARU
2019 年 6 月 17 日
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
wifi & お湯の出方 悪い 対応も悪かった
お湯の出方が悪くてクレームを入れたが対応しなかった
wifiの繋がりがとても悪かった
TOYOHARU
2019 年 6 月に 7 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 6 月 20 日)
Dear Toyoharu san,
Thank you very much for your review and feedback relating to your recent stay at the Saigon hotel.
We are sorry to hear that we could not full fill your expectations concerning our service.
Your valued comment has been shared and discussed in details by our management team for further improvement.
Hopefully we may have an opportunity to welcome you back for a better experience in the nearest future.
Warmest regards,
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 6 月 14 日)
Dear valued guest,
Thank you very much for your feedback relating to your recent stay at the Saigon hotel. We are sorry to learn that the standard of the room allocated to you did not meet your expectations on this occasion. Please accept our sincere apology and please rest assured that your valued comment has been shared and discussed in details by our management team.
We do hope that this may not affect your confidence towards our hotel and we genuinely hope there will be another opportunity for us to welcoming you back to our hotel with full presentation of the true hospitality.
Yours sincerely,
6/10 (普通)
宿泊されたお客様
出張
2019 年 6 月 10 日
場所が便利なので毎回出張で利用しているが、お客の顔を覚えていない。
宿泊されたお客様
2019 年 3 月に 2 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 6 月 12 日)
Dear valued guest,
Thank you very much for your review and feedback relating to your recent stay at the Saigon hotel.
We are sorry to hear that we could not full fill your expectations concerning our service.
Your valued comment has been shared and discussed in details by our management team for further improvement.
Hopefully we may have an opportunity to welcome you back for a better experience in the nearest future.
Warmest regards,
8/10 (良い)
宿泊されたお客様
出張
2019 年 6 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
立地もよく気に入っています!
宿泊されたお客様
2019 年 6 月に 3 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 6 月 9 日)
Dear valued guest,
Thank you for your kind review on our excellent location and attentive service following your recent stay with us.
Your valuable feedback will assist other travelers in making the best choice for their trip to Ho Chi Minh city.
We trust that you also had a positive experience at the Saigon hotel.
It would be a pleasure to welcome you back for a better experience in the nearest future.
Warmest regards,
8/10 (良い)
宿泊されたお客様
2019 年 6 月 4 日
宿泊されたお客様
2019 年 5 月に 4 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 6 月 9 日)
Dear valued guest,
Thank you very much for your feedback relating to your recent stay at the Saigon hotel.
It was a great pleasure having you with us and we are highly appreciate your valued feedback to continually improve the standard of facilities and services offered to our guests.
Please rest assure that we are taking care of each comment from our valued guest and always take action immediately without delay.
Hopefully we may have an opportunity to welcome you back for a better experience in the nearest future.
Yours sincerely,
4/10 (不満)
ヒロッペ、東京
グループ旅行
2019 年 5 月 22 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2Fのスタンダードルームは窓が無く、ガラス一枚隔てて従業員の
控室となっており、騒音がひどい
ヒロッペ
2019 年 5 月に 5 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 5 月 27 日)
Dear ヒロッペ,
Thank you very much for staying with Saigon hotel and we do appreciate for your precious time on sharing your feedback with us.
It is regretful to know that there was unpleasant experience which is which is relevant to the noise from our staff occurred during your stay on this visit. Please accept our sincere apology and please rest assured that your valued comment has been shared and discussed in details by our management team for further improvement.
We do hope that this may not affect your confidence towards our hotel and we genuinely hope there will be another opportunity to welcome you back for a better experience in the nearest future.
Yours sincerely,
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 5 月 14 日)
Dear イオ,
Thank you for taking your time to share your positive experience during stay with us.
The Saigon hotel team always put guest satisfaction on our top priority and strive very hard to take care each of our guests.
Your valuable feedback will assist other travelers in making the best choice for their trip to Ho Chi Minh city.
We are looking forward to welcoming you soon on your return.
Warmest regards,
8/10 (良い)
宿泊されたお客様
家族旅行
2019 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
繁華街に近い便利なホテルです。
宿泊されたお客様
2019 年 4 月に 3 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 5 月 10 日)
Dear valued guest,
Thank you very much for your feedback relating to your recent stay at the Saigon hotel.
It was a great pleasure having you with us and we are highly appreciate your valued feedback to continually improve the standard of facilities and services offered to our guests.
Please rest assure that we are taking care of each comment from our valued guest and always take action immediately without delay.
Hopefully we may have an opportunity to welcome you back for a better experience in the nearest future.
Yours sincerely,
Shelly Ton Front Office Managerからの返信 (投稿日 : 2019 年 5 月 19 日)
Dear valued guest,
What a great review as we always like to receive from our valued guests. Thank you very much for taking your precious time to pass on your detailed comments on our attentive service following your recent stay. As you may know ensuring each guest is satisfied during their stay is not only our responsibility, it is our passion that drives everything we do. Your kind words have been sharing among our colleagues which definitely made up their day.
Once again, we appreciate the kind words you shared and we genuinely look forward to welcoming you again for a better experience in the nearest future.
Warmest regards,
10/10 (非常に良い)
宿泊されたお客様
2019 年 4 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
常宿
今回はwi-fiの繋がりがとても悪かった!
宿泊されたお客様
2019 年 4 月に 11 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 5 月 19 日)
Dear valued guest,
Thank you very much for your feedback relating to your recent stay at the Saigon hotel.
We are sorry to hear that we could not full fill your expectations concerning our service. Please rest assure that we are taking care of each comment from our valued guest and always take action immediately without delay.
Your valued comment has been shared and discussed in details by our management team for further improvement.
Hopefully we may have an opportunity to welcome you back for a better experience in the nearest future.
Warmest regards,
10/10 (非常に良い)
宿泊されたお客様
2019 年 3 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 3 月に 4 泊滞在
Shelly Ton - Front Office Managerからの返信 (投稿日 : 2019 年 3 月 24 日)
Dear valued guest,
Thank you very much for your positive ratings following your recent stay at the Saigon hotel.
It was a great pleasure having you with us and we are highly appreciate your valued feedback to continually improve the standard of facilities and services offered to our guests.
Please rest assure that we are taking care of each comment from our valued guest and always take action immediately without delay.
Hopefully we may have an opportunity to welcome you back in the nearest future.
Yours sincerely,