311 Ly Tu Trong Street, Ho Chi Minh City, Ho Chi Minh City
Reviews
7.2
Good
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Need help with luggage move in and out...front desk service is perfect and very professional
Vu
Stayed 2 nights in Jan 2024
2/10 Terrible
Antoine
Jan 5, 2024
Disliked: Property conditions & facilities
I have paid for fourteen nights stay but stayed two nights, first night I noticed the linens weren’t clean, the shower screen unsecured about to fall off, nothing holding the bottom saw it was just hanging from the top and it swing, very unsafe. The following morning I was leaving when my friend requested from staff to change room to try a second night and it was infested with Silver fish, decided to check out.
So I’ve paid for fourteen nights I only slept uncomfortably for two nights. Twelve nights should be refunded to my account.
My room was very dirty. There is no hot water in the shower, no cleaning, no trash disposal, no towel changing, and there are many insects. When I asked the front desk staff, they changed the towels and threw out the trash, but the room was not cleaned.