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Reviews of Ciao SaiGon Hotel & Spa

4 out of 5
Ciao SaiGon Hotel & Spa
1 Dong Da, Ward 2, Tan Binh District, Ho Chi Minh City

Reviews

8.2

Very Good

Rating 10 - Excellent. 86 out of 232 reviews" "
Rating 8 - Good. 99 out of 232 reviews" "
Rating 6 - Okay. 24 out of 232 reviews" "
Rating 4 - Poor. 14 out of 232 reviews" "
Rating 2 - Terrible. 9 out of 232 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kwok Seng

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in Apr 2024

8/10 Good

Va

Traveled with partner
We stayed there for one night. There was nothing fancy, just a basic hotel, clean, comfortable, and with excellent staffs. We would stay again and recommend it.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Stayed 1 night in Jan 2024

8/10 Good

Joe

Stayed 1 night in Jan 2024

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found it very difficult to cross “trường sơn” street if walking around the area because the whole long street has no cross street light for pedestrians.

6/10 Okay

Mia

Business traveler
Stayed 3 nights in Dec 2022

2/10 Terrible

William J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
The room was absolutely disgusting and would not recommend to anyone. Glossy photos hides the dust and uncleanlinesses overall. Don’t waste your money staying there. Reception was also very rude
Stayed 1 night in Nov 2022
Response from Mr.Loy on Dec 5, 2022
Dear Mr. William J The first thing that I want to say that I regreted about your bad experience as well as the hotel service and policy.We will take a closer look at the quality of the room as well as make the most reasonable policy on the website to provide the best possible experience.And we also regret the lack of professionalism in handling the situation as well as the staff just trying to support and follow the regulations.I send you an apologize.

6/10 Okay

christopher

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff speaks Poor English, no spa, won’t allow masseuse to room,terrible food nothing westerners would eat. This is why the hotel restaurant had no people in it. Took 3 hours for the AC to cool the room and staff didn’t understand me when I complained. We left a day early and paid for another hotel losing one nights payment just to be comfortable.
Stayed 2 nights in Oct 2022

6/10 Okay

Glen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room surrounding area felt unsafe. No food availability at night and no food service close
Stayed 2 nights in Oct 2022

8/10 Good

Luoc

Traveled with family
Liked: Cleanliness, staff & service
.
Stayed 1 night in Jul 2022

6/10 Okay

Nghia

Stayed 2 nights in Apr 2022

10/10 Excellent

Lee

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

4/10 Poor

Kazuki

Business traveler
Disliked: Staff & service, property conditions & facilities
Not as expected
Not as expected. Facilities such as bar, restaurant, spa not operating but not informed in the reservation site. Not essential but disappointing.
Stayed 1 night in Dec 2020
Response from Quy on Dec 25, 2020
Dear Sir, We would like to offer our sincerest apologies for any inconvenience caused during your stay at Ciao Saigon Hotel & Spa. All of our staffs always care about our guests at Ciao Hotel, and we don’t want any problems happen with them. However, it blackened your stay at our hotel, and for that we are sorry. Your comments will help us a lot to improve and deliver flawless & pleasonalised service to entire our valued guests. Thank you for your understanding. Best regards, HOTEL MANAGEMENT TEAM

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WARNING ! Unmarried couples cannot share a room.
A very modern hotel, recently refurbished. Comfortable bed , great deep soaking bathc / large bathroom. WiFi a bit erratic, and TV has very few Western/English channels. Breakfast a bit disappointing , like most VN hotels in the Covid period , the buffet has been cancelled and they switch to a single dish a la carte menu with no refills on coffee or juice. Waiter was excellent. I missed the hotels.com smallprint , they do not allow unmarried guests to share a room. That included my fiancee. Strangely, they would allow me to pay for another room , yet allow us both to stay in the original room, so it's a bit of a scam. This archaic VN law has never been enforced at the 20+ hotels I have stayed in. Strange that the Hotel enforces this, so probably a scam.
Stayed 1 night in Nov 2020

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Overall Good
Close to airport. Friendly, helpful staff. No steet noise. Couldn't get the tv to work. Internet was slow and spotty. Good place to stay if you need to get to the airport early moning.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Ponyt, Quebec city

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to the airport and within walking distance, which was nice. The fact that there was a window in the shower was a bit weird but I guess that's all right. Something i have not seen in hotel rooms before was a weight balance. We really enjoyed how awesome the door system was and how nice the staff was to us.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
The service was really great but for a four star rated property, I was only pleased with my stay because I was staying one night. 24 hour check in was really helpful and it was super close to the airport. It wasn’t really as clean as it should have been and spa and pool are still under maintenance. Good for a short stay, would not stay long.
Stayed 1 night in Dec 2019

8/10 Good

Thomas

Stayed 1 night in Dec 2019

8/10 Good

Anna, Phu quoc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the room they dont have a iron & fan Breakfast - same everyday
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam!!! They refused my checkin and kept my money!
I was refused check-in even though i showed my hotels.com confirmation. I didn't get any refund by the hotel or hotels.com. The entire multi-day stay payment was stolen. DO NOT MAKE ANY RESERVATION HERE!!!
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, excellent breakfast. Rooms are clean and nice, friendly staff
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness
Not satified at all Renovation Hotelstaff are laying HomePage are laying
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean and the friendly staff makes you feel welcome
Stayed 1 night in Oct 2019

6/10 Okay

ThanhPhan, San Jose, US

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport, quiet hotel. This hotel is good if you want a place to rest before your flight.
Stayed 1 night in Sep 2019

8/10 Good

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only short time stay, it was nice and excellent
Clean and comfortable
Stayed 1 night in Oct 2019

6/10 Okay

Elena

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Jul 2019
Response from QUY on Aug 30, 2019
We would like to offer our sincerest apologies for any inconvenience caused during your stay at Ciao Saigon Hotel & Spa. All of our staffs always care about our guests at Ciao Hotel, and we don’t want any problems happen with them. However, it blackened your stay at our hotel, and for that we are sorry. Your comments will help us a lot to improve and deliver flawless & pleasonalised service to entire our valued guests. Thank you for your understanding. Best regards, HOTEL MANAGEMENT TEAM

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Aug 2019

6/10 Okay

Ralph

Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad first impression!
The front desk wanted us to take another room. Like it was a better deal, but the room was old and musty. Angrily I returned to the front desk and told them I want what was on my reservation. They did, but why didn't they follow the reservation in the first place?
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room. Extremely friendly and responsive staff. Definitely would stay here again. Not as far to district 1/downtown as you think.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Walking distance to airport (with minimal luggage). Just needs more atmosphere and wine options at the bar.
Stayed 1 night in Jul 2019

10/10 Excellent

SHIN

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
very clean and neat!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Great hotel and pleasant staff recommend as a good stop for airport
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near airport
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall service was very good and enjoyed the breakfast in the mornings.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Stayed here several times, for next day flights. Lot of shimmering led lights in the room even when master switch off. scam with taxis waiting outside to airport. The drivers demand 4x the meter price before giving your bags back
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, local restraints ok.. close to airport 4 min by taxi. Taxi scam in operation ie taxi meter 25k but drivers insist on 100k
Stayed 1 night in Apr 2019

8/10 Good

Joe

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was a very cute hotel that was nicely decorated. The staff and policies were a bit questionable. When checking in at 9am the lady told me they were sold out and no rooms available. I told her I had reservations and she didn’t care or didn’t listen. I was shocked! I was confused and asked her what time could I check in and she said 2pm. So I asked her if I left my bags and returned at 2pm I can get my room and she said yes. Not sure about their thinking. The restaurant was nice with a great food selection. I noticed two people eating there. I asked if we can get seated and have breakfast. The man asked for my room number and I told him I didn’t get a room yet and will return at 2pm for the check in. The guy told us we could not eat at the restaurant with out a room number. Very bad business decision!! Nice food selection going to waste.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Property is on 2 sides of the road in a side road which initially looks a little run down but the location is actually good with plenty of bars and restaurants nearby. The hotel itself is fine but was let down by the spa being closed for refurbishment also my colleague had no hot water in the shower in the evening although later it was fine in my room. Good hotel for the airport at a fair price.
Stayed 1 night in Apr 2019

6/10 Okay

Allan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 1 night in Feb 2019

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for the airport
This place is OK for the airport but is well away from anything else of interest, The spa needs to be booked in advance and does not seem to operate much anymore
Stayed 1 night in Feb 2019

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Fine for a pre-flight stay
This hotel is very close to the airport and was used as a base before a late night flight. It was modern and clean, but I can’t comment more widely as I didn’t stay for the night. Coffee shop next door and a really good restaurant a door or two down.
Stayed 1 night in Feb 2019