航空写真

ヒルトン ヘッド アイランド ビーチ & テニス リゾートの口コミ

3.5 out of 5

口コミ

7.6

良い

評価 10 - 1000 件の口コミ中 309 件が非常に良い" "
評価 8 - 1000 件の口コミ中 348 件が良い" "
評価 6 - 1000 件の口コミ中 189 件が普通" "
評価 4 - 1000 件の口コミ中 97 件が不満" "
評価 2 - 1000 件の口コミ中 57 件が非常に不満" "

7.8/10

清潔度

7.8/10

スタッフとサービス

8.2/10

設備とサービス

7.4/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Sheri

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was great to be at the beach and then if I wanted to take a dip I would go to the pool. Nice setup.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Carolyn、Bloomington

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Curtisからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for staying with us and thank you for your feedback. We're glad you enjoyed your stay with us and hope you'll come back again.Thank you so much.

8/10 (良い)

Eumeeki

2024 年 4 月に 1 泊滞在
Curtis Coleからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for staying with us and thank you for your feedback. Do you have any specific comments you would like to share with us?Thank you so much.

10/10 (非常に良い)

Julie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed 2 nights during Spring Break and enjoyed the property very much. Our condo was clean and it was very quiet both nights we were there. We will stay there again, but for longer next time!
2024 年 4 月に 2 泊滞在
Curtis Coleからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Julie,We're so glad you had such a great time, and the condo was clean and quiet. We hope you will stay longer next time!Thank you so much.

8/10 (良い)

Fiona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Owner Relations Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you!

10/10 (非常に良い)

Ami

2023 年 11 月に 7 泊滞在
Owner Relations Managerからの返信 (投稿日 : 2023 年 12 月 8 日)
Thank you! We hope to have you again.

8/10 (良い)

Hanwoo

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Owner Relations Managerからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you!

10/10 (非常に良い)

Henok

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved our unit B308 a lot! A lot of custom touches and amenities provided by the owner of the unit. We were packed for a long weekend trip with 2 children but the unit was already stacked with all we needed for a 3 night stay! The pool was clean, quiet and family friendly, access to the beach was extremely close! The premises were under security check regularly through the day. Plenty of parking space and our van was in sight from our patio the entire time. We didn’t get the type of room service you would expect from a typical hotel but trash bins were nearby and we were okay tidying up ourselves! The unit we stayed had a full kitchen and stacked with the type of stuff you will need for a beach getaway, chairs, life jacket, kids toys, utensils, etc. We went to the island for a first time and the resort was a great destination for my family!
Guest Relationsからの返信 (投稿日 : 2023 年 10 月 13 日)
It is our desire to ensure that all our guest enjoy a seamless visit and we are so happy you enjoyed your stay with us. We look forward to seeing you in the future.

8/10 (良い)

Stormie

良かった点 : 清潔度、スタッフとサービス
Ok
2023 年 10 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 10 月 11 日)
We are happy you enjoyed your stay with us and look forward to seeing you in the future.

10/10 (非常に良い)

Sandy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 3 泊滞在
Owner Relations Managerからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for the feedback!

10/10 (非常に良い)

Melissa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was very pleased with the resort. After reading some of the reviews I was a little nervous as to what it would be like. But the Villa was perfect, it was clean and inviting. Just a short walk to the beach and the pool and beach bar though a little pricey it fit our needs. Only negative about the villa was the hallway. The air was so hot it took your breath away. Maybe consider fans to have some air flowing...
2023 年 8 月に 2 泊滞在
Owner Relations Managerからの返信 (投稿日 : 2023 年 9 月 5 日)
We are glad to hear you enjoyed your stay with us! Thank you for sharing. We will address the air flow issue.

6/10 (普通)

Justin

出張, 家族旅行
2023 年 7 月に 3 泊滞在
Curtisからの返信 (投稿日 : 2023 年 8 月 22 日)
Hi Melissa! Thank you so much for staying with Beach & Tennis and for your feedback. We're so glad that you had a good stay and your villa was clean and inviting. We appreciate your feedback on the hallway as well. We hope you'll choose Beach & Tennis the next time you're in Hilton Head. Thank you.

10/10 (非常に良い)

Melissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wow
We arrived a day early and the front desk was a bit snarky but in the end SUPER helpful! We were able to get a room for the night and then was able to get into our reserved room early the next day. Wow is all I can say about the beach front villa! So cute, clean, comfortable and what a view! The first night we ate at the resort restaurant, service was excellent and food was good. Huge pool, easy access to the beach. Overall a great place to stay!
View from 3rd flr beach front villa
2023 年 7 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 25 日)
Thank you for taking the time out to send feedback about your stay, We are pleased to hear that you and your family had a pleasant stay here at HHI Beach & Tennis. We're looking forward to seeing you and your family again.

6/10 (普通)

Arlene

小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Unit A136 was completely disgusting. Started out with dried up bloody sticky substance on the shower floor.. The shower walls where filled the scum, as if it had not been cleaned in years, the shower curtain had mold and dirt everywhere. Very dissatisfied.
2023 年 7 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 25 日)
Thank you for taking the time to send feedback. We apologize for an unsatisfactory stay. We will get with all team members to review issues that has been mentioned in this review. We do, however, apologize for the inconvenience, and hope that you and your family will give us another try to be able to correct it and make your stay more satisfactory.

8/10 (良い)

Chris

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice family resort great beach
2023 年 7 月に 6 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 25 日)
Thank you for taking the time to send a review. We are happy to hear you and your family had a pleasant stay here at HHI Beach & Tennis. We are looking forward to seeing you back again.

10/10 (非常に良い)

Paulette

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The space was clean and up to date. Everything was great!
2023 年 7 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 23 日)
Great to hear!! We are pleased to hear bout your stay here at HHI Beach & Tennis. Certainly hoped to see you and your family again.Guest Relations

6/10 (普通)

Judy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 4 泊滞在
Curtisからの返信 (投稿日 : 2023 年 6 月 27 日)
Thank you for staying with us and for your feedback. Would you be able to give us any details on why your stay was not totally satisfactory, please?Thank you so much.

8/10 (良い)

Melissa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful property! Easy access to pool and beach. The only thing that wasn't the best was the mattress on the bed! Everyone was kind and respectful. We had a wonderful time!
2023 年 6 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 6 月 14 日)
Thank you for your time to send a feedback. Whether it's good or bad we appreciate it. We are happy to hear you and your family had a pleasant stay, minus the comfort of the mattress. We will submit your information provided to our Inspector Team, and follow up with owner's of the unit.Again, we thank you!! See you and your family on your next visit.Guest Relations

2/10 (非常に不満)

Jonathan

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
This place was filthy and mold infested. I paid a premium for this place only to be charged $150 for housekeeping which didn’t exist. They charge you for extra towels. My bathtub was clogged with hair. The TV’s had one remote and a post-it note stating that it worked in both rooms. The TV’s were set to turn off automatically after an hour or less of use. The bunk beds lacked rails and were unsafe for use. The whole place smelled like wet dog food. The room had a worn out 70’s feel. Everything was dusty and dirty. You had to remove your out trash before leaving or face consequences. I could go on and on, but I’ll just say, I could have rented two or three rooms up the street athe Hampton in for the price I paid for my two night stay at this place.
2023 年 6 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 6 月 15 日)
Evening Mr. JonathanLet us 1st apologizes for not getting back to you with the issues you mention in your feedback.We are happy to hear back from you with your feedback on your stay, whether it's good or bad, we appreciate.As we are looking over your feedback, to notice you and your family had a bad experience with the unit and experience here at HHI Beach & Tennis. We also took a noticed that we didn't receive any information from you while you were here. We would have done our best to accommodate your issues, in return that you and your family would had a pleasant stay.Again, we do apologies. We will also get with each team member of each department to resolve these issues.Guest Relations

8/10 (良い)

Janice

2023 年 5 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 6 月 15 日)
Thank you for rating of your stay. We invite you to feel free to leave brief comment of your stay.Guest Relations

4/10 (不満)

Jarrett

家族旅行
気になった点 : 清潔度、スタッフとサービス
This place is not worth the money. I will not ever stay here again. Blood stains on the couch. You have to wash your sheets and towels yourself. You have to buy the detergent. It’s hard to navigate to your room. The pool is subpar. Tv channels were incorrect on tv guide list.
2023 年 5 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 5 月 10 日)
Thank you for taking the time to send your review and feedback. Whether good or bad, we always appreciate the input. We will be getting with each Head Department to review your information, you have provided. We would like to extend an invite back here, to provide you and your family a better guest services here at HHI Beach & Tennis.Again, we do apologies for the inconvenience that this has occurred.Guest Relations

10/10 (非常に良い)

Nance

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very conveniently located, quiet, safe, a short walk to the beach. Even though the water was shut off 2 nights during our stay, it did not interfere with our very enjoyable stay.
2023 年 3 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 4 月 19 日)
Good Evening,We are happy you and your family enjoyed your stay. Due to some circumstance, out of our control, we are sorry for the inconvenienced that you had experienced with the water issues. We hoped to see you and your family again in the future.Guest Relations

10/10 (非常に良い)

Bri

カップルで旅行, 家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
my family has been coming to beach and tennis for over 10 years theres nothing we dont love about it, although the condo we stayed in could have been cleaner. there was sand on the floor once you walked in.
2023 年 3 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 4 月 19 日)
Good Evening,We are glad that you and your family had returned for your vacation spot. We apologized for the uncleanliness of this unit. We will reach out to report your issues with our Inspector Team and Cleaning Company. We are hoping that you would return to see us again.Guest Relations

8/10 (良い)

Chester

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 3 泊滞在
Curtisからの返信 (投稿日 : 2023 年 3 月 22 日)
Thank you for staying with HIlton Head Island Beach & Tennis Resort and for the positive feedback. We hope you'll choose us again when you stay in the Hilton Head area.

8/10 (良い)

Thomas

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We enjoyed our stay loved the beach but we were down for unhappy family time
2023 年 2 月に 3 泊滞在
Guest Relationからの返信 (投稿日 : 2023 年 2 月 16 日)
We are sorry hear about you family time, however please to hear you and your family had enjoyed your stay. We wish you the best, and hopefully your family would be able return in the future.Guest Relations

2/10 (非常に不満)

varsha

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
WORST PLACE FOR FAMILY
WORST PLACE ever! Don’t go with family! This is so filthy, I took snaps so people can see for themself! The couch lining is so rusty and the curtains have stains of food! The bed smelled so rotten! The remote control was so sticky as if it had food on it for years could you even hold it, the stove burner didnt work has to call maintenance guy early morning, once you book they send email that no housekeeping everyday but once you leave they will charge $110 housekeeping and $25 parking! No coffee packets or basic shampoo or body wash !! I rather stay in hotel than such filthy trashy place! Under name of villa they have some sad depressing apartment complex, don’t get fooled
2023 年 1 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 1 月 18 日)
Thank you for taking the time to send your review and feedback. Whether good or bad, we always appreciate the input. We do apologize that your family have had a terrible stay here at Hilton Head Island Beach and Tennis. Communication was not established through out your stay and we feel sure we would have done our best to make it right. We have communicated with our inspector’s team on the items you mention in photos for review. In the future might we suggest booking directly on our website hhibeachandtennis.com, where you have an opportunity to book directly into the room of choice. All villas has a complete start-up kit. Other amenities, such as coffee, soap, shampoo and/or etc. are not offer nor required. The website offers pictures of unit interiors and exterior view from the balconies and all other additional information needed. Again, we do apologize for an unsatisfactory stay here at Hilton Head Island Beach and Tennis. We are inviting for you and your family an opportunity to revisit us, to ensure you would have satisfactory stay.

10/10 (非常に良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice property. Friendly staff, clean grounds, quality golf courses and shopping nearby and it is less than 300 yards from the Atlantic ocean. Will visit again and stay longer next time
Guest Relationsからの返信 (投稿日 : 2023 年 1 月 3 日)
Thank you for taking the time to send your review and feedback. We always appreciate the input. We are looking forward seeing you and your family again.Guest Relations

8/10 (良い)

Aditya

2022 年 11 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 1 月 3 日)
Thank you for taking the time to send your review and feedback. We always appreciate the input. We hope to see you and your family return.Guest Relations

2/10 (非常に不満)

Siobhan

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We should have been notified of construction and painting right outside my door!!
2022 年 10 月に 3 泊滞在
Guest Relationからの返信 (投稿日 : 2022 年 10 月 31 日)
Afternoon Mr. Thompson, Thank you for taking the time to send your review and feedback. Whether good or bad, we always appreciate the input. We do apologize that your family had an unsatisfactory stay here with us. We are hoping that you would over-looked, while we are currently updating our exterior building. We do apologize for not informing your family. We will communicate with our inspector’s team on the item you mention, so that our guest services would be more aware of any new or on going transformation. We hope to see you again in the future.Thanks,Guest Relation

8/10 (良い)

Regina

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
I loved the oceanfront.
2022 年 10 月に 5 泊滞在
Guest Relationからの返信 (投稿日 : 2022 年 10 月 31 日)
Afternoon Ms Regina,Thank you for taking you time to send a review of your stay. We are happy to hear your stay with us was indeed satisfactory. We would love to see you and your family come again.Thank you,Guest Relation

10/10 (非常に良い)

Vern

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great
2022 年 10 月に 3 泊滞在
Guest Relationからの返信 (投稿日 : 2022 年 10 月 31 日)
Good afternoon Vern,Thank you for taking you time to send a review of your stay. We are pleased to hear your stay, was an awesome time. We would love to see you and your family come again. Thanks,Guest Relation

8/10 (良い)

Scott

2022 年 9 月に 3 泊滞在

8/10 (良い)

Marcela

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
2022 年 9 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2022 年 9 月 12 日)
Good Afternoon Thank you for taking the time to send your review and feedback. Whether good or bad, we always appreciate the input. We hope to you again in the future.Guest Relations

8/10 (良い)

Craig

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It worked for our needs
Our unit was perfectly located near pool and beach access. Not every unit had that luxury. Unit was freshly remodeled. But every unit could be different. No dishwasher so we had to do a lot of dishes. Only had 2 trash bags for entire visit. Had to reuse them. Toilet paper was sandpaper. No shampoo for travelers. Bag of trash was left on porch from previous guest. Checkin staff was super friendly and efficient.
2022 年 9 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2022 年 9 月 12 日)
Good Afternoon Thank you for taking the time to send your review and feedback. Whether good or bad, we always appreciate the input. We do apologize for any inconvenience that had occurred during your stay. All condos have beginners package for each condo, not supplied for the entire stay. We have communicated with our inspector’s team on the items you mention in your review. We hope to see you again in the future.Guest Relations

8/10 (良い)

James

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
It was nice.
2022 年 9 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2022 年 9 月 12 日)
Good Afternoon Thank you for taking the time to send your review and feedback. Whether good or bad, we always appreciate the input. We hope to see you again in the future.Guest Relations

8/10 (良い)

Tania

家族旅行
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
Ok but not the greatest for the price
Quick 2 night trip.room was awesome. Staff efficient but not friendly. Resort food places were terrible. Fee at gate to get uber eats
2022 年 9 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2022 年 9 月 12 日)
Good Afternoon Thank you for taking the time to send your review and feedback. Whether good or bad, we always appreciate the input. We do apologize for any inconvenience that had occurred to you and your family. We have communicated with our Management team on the items you have mention. We hope to see you again in the future.Guest Relations

8/10 (良い)

Joan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I received the wrong room. We switched rooms, that room had a leak and we had to switch again all within 30 minutes of checking in. Brian at the front desk was extremely apologetic and helpful.
2022 年 8 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2022 年 8 月 31 日)
Good Evening,Thank you for your feed back. We apologize for the inconvenience that you and your family have experience upon arrival. We are happy hear that Bryan was able to help you with the experience that had occurred. We hoped to see you and your family return for another visit.Thanks you,Guest Relations

6/10 (普通)

Ricardo

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、客室の快適度
Family trip
2022 年 8 月に 2 泊滞在
Guest Relationからの返信 (投稿日 : 2022 年 8 月 23 日)
Thank you, for your feed back. When you have a chance if you could provide additional information based on your scoring, we would appreciate it. Detail information is important to us, so we can address and provide more better service to you and future guest(s). We invite you to revisit our property.Kind RegardsGuest Relation

6/10 (普通)

Holly M

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Pro: The property offered a nice pool and beach. Cons: The unit had cockroaches. I had to wash every single piece of clothing and bag that was in my suitcase in fear of infesting my home.
2022 年 8 月に 2 泊滞在
Guest Relationからの返信 (投稿日 : 2022 年 8 月 23 日)
Good Morning Ms. HollyWe appreciate your feedback here and at our front desk. We apologize for this incidental that you and your family had occurred. We followed up on your report from the front desk, and to assure you that we have review and taken care of the situation. Guest Relation

10/10 (非常に良い)

Lakesha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice and quiet walking distance to the beach
2022 年 8 月に 2 泊滞在
Guest Relationからの返信 (投稿日 : 2022 年 8 月 23 日)
We, Thank You, for your feedback. We are excited that your stay with Hilton Head Island Beach and Tennis was a pleasant stay. We would like to invite you and your family to visit us again in the future.Kind RegardsGuest Relation

10/10 (非常に良い)

Iveta

家族旅行
良かった点 : スタッフとサービス、客室の快適度
Good place
Great location-next to the beach and pool!
2022 年 8 月に 4 泊滞在
HHB&Tからの返信 (投稿日 : 2022 年 8 月 17 日)
Thank you for your feedback Iveta. We appreciate you choosing Beach and Tennis for your stay.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice
2022 年 8 月に 3 泊滞在
HHB&Tからの返信 (投稿日 : 2022 年 8 月 17 日)
Thank you for your feedback. We appreciate you choosing Beach and Tennis for your stay.

6/10 (普通)

raquel

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
2022 年 7 月に 2 泊滞在
HHB&Tからの返信 (投稿日 : 2022 年 8 月 8 日)
Thank you for your feedback Raquel. Can you provide additional information so that we can work on improving what you didn't like?

8/10 (良い)

Kara

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 3 泊滞在
HHB&Tからの返信 (投稿日 : 2022 年 8 月 8 日)
Thank you for your feedback Kara. We appreciate you choosing Beach and Tennis for your stay.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2022 年 7 月に 2 泊滞在
HHB&Tからの返信 (投稿日 : 2022 年 7 月 30 日)
Thank you for your feedback. So glad you enjoyed the Resort. We appreciate you choosing Beach and Tennis for your stay.

10/10 (非常に良い)

Shelby

2022 年 7 月に 3 泊滞在
HHB&Tからの返信 (投稿日 : 2022 年 7 月 25 日)
Thank you for your feedback Shelby. We appreciate you choosing Beach and Tennis for your stay.

8/10 (良い)

Ron

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Room was nice except for we had 2 adults in bunk beds. As far as the staff, they were rude. As soon as we got there the guy at the front desk yelled to keep it down. Then Went to check into coconuts and they were upset we had alot of people. All in all had a nice vacation though!
2022 年 7 月に 6 泊滞在
HHB&Tからの返信 (投稿日 : 2022 年 7 月 25 日)
Thank you for your feedback Ron. We're actually addressing the rudeness at the front desk today and will pass on your comments about Coconuts to our Food and Beverage leaders. We appreciate you choosing Beach and Tennis for your stay.

6/10 (普通)

Shanee

家族旅行, 小さなお子様連れの家族旅行
気になった点 : スタッフとサービス
They charge a cleaning fee for the days you are there but no one cleans it until you leave. The charge $45 dollars for extra wash clothes which is insane. One of the security guards for very rude while entering the gate . The sofa bed had bugs on it. It was not a good stay for us.
2022 年 7 月に 2 泊滞在
HHB&Tからの返信 (投稿日 : 2022 年 7 月 22 日)
Thank you for your feedback Shanee. Evidently it wasn't made clear to you that you were not coming to a motel. You rented someone's condo. We are a vacation rental management company. Cleaning fees are charged to clean the unit when you are finished and we do not stock extra linens. The cleaning company provides those as part of the service. The bugs you were concerned about turned out to be sprinkles perhaps from someone's donut. We've addressed this with the cleaning company. We appreciate you choosing Beach and Tennis for your stay.

8/10 (良い)

Sharyon

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Family vaca
As a family of 4 with small children, the resort was accommodating. The room had bunk beds in the wall, a queen bed in the bedroom, and a sofa queen bed in the living area but only one bathroom. The beds were not the most comfortable because the queen bed had a dip(a sunken spot)in the middle of the bed, the bunk beds were cot mattresses, and well the sofa bed explains itself. No complaints in the bathroom. There were enough linen and kitchen necessities. There were 2 tvs which was great! We had room C114 which was quiet and had a balcony which helped with loading and unloading the car but security will be driving by all hours to make sure nothing is hanging on the balcony. The view wasnt the greatest but we enjoyed the croaking of the frogs from the nearby ponds. Bring your own alcohol and food; you can bring them in the pool area(huge pool but not the cleanest)as well as to the beach. No fishing during peak months; too many tourists. Try the 'Gator pizza'.. they also deliver. Try the Plantation Cafe, less than a mile; we called ahead ordered curbside pickup. Can check in early to get your $25 parking pass per car and enjoy the resort activities or beach but there is NO room available until 4pm. Be safe and enjoy your stay.
2022 年 7 月に 2 泊滞在
HHB&Tからの返信 (投稿日 : 2022 年 7 月 19 日)
Thank you for your feedback Sharyon. Sounds like you could have used a bit more space for your family. For your next stay, check out our website or give us a call. We do have 2 bedroom villas as well that may better suit your needs. We appreciate you choosing Beach and Tennis for your stay.

10/10 (非常に良い)

James

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 2 泊滞在
HHB&Tからの返信 (投稿日 : 2022 年 7 月 16 日)
Thank you for your feedback James. We appreciate you choosing Beach and Tennis for your stay.