「 This property, Rodeway Inn Hotel in Cleveland Tennessee, has been absolutely fantastic! However, I am writing to express my extreme disappointment with Expedia's customer service, which I recently experienced regarding my long-term hotel booking.
While the hotel itself has been excellent, my interaction with your representative was absolutely horrendous. I was on hold for over an hour to address a price discrepancy, only to be met with rude, incompetent service. The representative was...
「This is a great hotel at a good price. The suite was very spacious. The bed was comfortable. The full kitchen and bathroom was awesome. The courtyard was beautiful. It was quiet. I definitely will be back.」
「We loved that we had access to a full sized kitchen. It was very clean and the housekeeper was always cheerful and prompt with fresh towels as we chose not to be disturbed during our week-long stay.
We were disappointed to learn that the in-house washer and dryer was disconnected and reserved for "long-term" guests only.
We also had concerns with air circulation between the two rooms and bathroom. The AC unit was in the living area and besides ceiling fans there was no cold air in the bedroom...
「Outside of arriving and having the front desk girl be less than friendly and finding out the pool was closed (please post your closings) we were quite pleased with the cleanliness, comfort, breakfast and overall cost. One of your night employees brought us bagels the day we left to say how sorry he was. Very nice!」
