Heron Vacations from ￥52,512

Nice room, very clean

We enjoyed our stay here while visiting Belgium for the first time. They upgraded us to a larger room since we have expedia VIP. Highly recommend booking a room looking out the main street side as it’s a pretty nice view. It was a good offer to have two mini bar items per day when not using the room cleaning service. The only thing we didn’t like was the SUPER STRONG perfume scent in the entrance area of the lobby.

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

Amazing hotel. Every member of staff I came into contact with provided exceptional service. The room was spacious, nice bathtub, extremely comfortable bed and pillows. The head concierge was exceptional and scored a same day reservation for a Michelan restaurant as well. Will be back next time I am in Brussels.