Herencia Vacations from ￥190,250

Communications with the Bob W Arte group was very responsive as there was always someone to answer you questions. The place was quite spacious with a very long hallway between the bedrooms and kitchen/lounge areas. There was a few extra ammenities like wall chargers but a thing to note was lack of a spatula utensil for frying - not sure if this was intentional but there was a drawer downstairs to get extra cooking utensils but none there either. We couldn’t find the sink plug, but mainly did dishes in the dishwasher. Dishwasher broke down on our last day, and the light circuit would trip if you have too many electrical items in use including lights. Some items were a little run down such as arm rest on couch was falling off, drawer in bathroom was broken. These were minor issues easily overcome, but just to note. Check in was easy with code to enter building and accomodation. Really nice shower and great shampoo/conditioner/soap amenitites. They have a system to get your own stuff if you needed- such as towels, knives/ forks, batteries etc - and two shared washing machines. We had a first floor room - no views of anything - so nothing like the picture in Expedia- that was slightly disappointing. But overall - stay was really good and we enjoyed it here.

Great hotel, very close to Prado Museum, Retiro Park and Puerta de Alcala. Breakfast is very good. Room just enough, good bathroom. Would stay here again

The Atlantico surely met our expectations both as a 4 star hotel and its excellent location. The property was well maintained , the breakfast buffet well represented with a large selection and again in close proximity to many of the must do sites.

Nice room, convenient location

The property is overall very nicely located and easy to travel from. It was clean and the bathroom was very spacious. However the service left a LOT to be desired😖! Here are a couple of examples: once when asked the doorman to call us a cab he just pointed to the taxi driving by and said that you will find it there! How unprofessional!! Also we were leaving early for a trip so I asked them to provide some croissants or something to the room ( mind you this is a hotel that does full breakfast) and they refused since it was about 10 minutes before 7 — there usual time😟. In summary facilities and location good customer service bad!