Hells Gate Nature Refuge

Hotel staff were incredible

This was probably a very nice property when initially built. But significant amounts of deferred maintenance were visible around the property and inside the unit. Leaky faucets, musty smell in the shower, dark grout lines, a thumping noise from the water heater, ants all over the balcony, shed snake skin (python?) in the walkway, bird droppings on handrail/, and debris accumulating on the seats/loungers by the pool, just to name a few. Staff were nice and friendly.

The location of the resort was amazing. Also we stayed in the presidential suite which was the best! The only issue I had with it was the shower head holes were a big clogged so water did not come out nice and straight. I ended up using one of the many bathrooms the suite had to offer that wasn’t used much to enjoy my shower more. Upon arrival we were greeted by friendly staff and they told me we had free breakfast. I was surprised as I did not recall having that. Upon exiting they did not tell me I had room charges and found we paid extra $220. I believe that was the breakfasts! A bit annoying but I still enjoyed the stay. I will confirm that next time when I stay as we will be back. But given the room we stayed in I most likely will bring our own food so we can cook it in the beautiful kitchen!