When we arrived we found that the TV didn't work and notified front desk. They didn't get back to us until the night before we were leaving. (4days) To replace it.
There was mold all over the grout in the shower and when we informed them we were told it was "not live". I have 10+ photos but only posted 2
A diesel bus ran/idled outside our window for 30 minutes forcing us, in 28c weather, to close all windows so we didn't choke from diesel fumes. When we notified staff they just said... The bus can't go anywhere else.
There was dog biscuits on the floor of the room. It has obviously not been vacuumed.
We paid for a king bed upgrade and the room had a double bed. They did accept responsibility for this and reimbursed us.
The overall cleanliness left a lot to be desired. (See images)
Overall it was a complete disappointment and even if it was 1 or 2 things we would have been fine but the diesel bus fumes and mold were the worst and just left us with the worst experience in a hotel.
That all being said... Helensburgh is beautiful ❤️
Steve
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Joanne
ペット同伴の旅行, グループ旅行
2025 年 7 月 5 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very welcoming staff, nice clean and spacious room, with beautiful sea view. Lots of choices for breakfast and a generous sausage for our dog. We would advise taking ear plugs because the village church, which is nearby, charms every 15 minutes through out the night!! Very quiet otherwise.
Joanne
2025 年 7 月に 2 泊滞在
4/10 (不満)
Lesley
家族旅行
2025 年 6 月 25 日
気になった点 : 清潔度、施設のコンディションと設備
Beautiful views, nice breakfast and the staff are great. However, the bedrooms are nothing like the ones in the photographs - grubby carpets and curtains, bathrooms that need a good scrub. Bedding and towels were nice and clean at least.
Lesley
2025 年 6 月に 1 泊滞在
10/10 (非常に良い)
Bradley
2025 年 6 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
You'll find the staff very helpful and friendly.
Bradley
2025 年 5 月に 1 泊滞在
10/10 (非常に良い)
Mary
2025 年 6 月 7 日
Mary
2025 年 5 月に 2 泊滞在
8/10 (良い)
Thomas
2025 年 6 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We were on an extended trip. Laundry service was listed on the property’s description and Expedia but when we asked a staff member about it, we were told it was not offered. Otherwise, a very nice place to stay.
Thomas
2025 年 5 月に 2 泊滞在
10/10 (非常に良い)
Kenneth
2025 年 5 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All good thanks
Kenneth
2025 年 5 月に 1 泊滞在
10/10 (非常に良い)
Kersti
ペット同伴の旅行, 家族旅行
2025 年 5 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really friendly and helpful staff.
The bed was super comfortable, the shower excellent.
The double glazing really helped dull the sound of the church clock that chimes every 15 minutes, so we couldn't sleep with the windows open, which we would have done usually. Great location.
Kersti
2025 年 5 月に 1 泊滞在
10/10 (非常に良い)
Michael、Dundee
2025 年 4 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Michael
2025 年 3 月に 1 泊滞在
8/10 (良い)
Crawford
2025 年 4 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Crawford
2025 年 4 月に 2 泊滞在
10/10 (非常に良い)
Akhilesh
カップルで旅行
2025 年 4 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent clean large rooms with amenities, Bed was comfortable, Dinner and breakfast at the on-site restaurant was exceptional.
Large parking space in front of the hotel made it very convenient.
Akhilesh
2025 年 4 月に 1 泊滞在
8/10 (良い)
Jean
2025 年 4 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful location
Jean
2025 年 4 月に 1 泊滞在
10/10 (非常に良い)
Sharron
ペット同伴の旅行, 家族旅行
2025 年 4 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I only booked for one night as a stop over for a longer journey North but would not have been disappointed if we had been here for longer. Fantastic food for both dinner and breakfast, staff friendly and helpful and clean and comfortable rooms. Fantastic location with Loch views. Very dog friendly with treats and bowls provided in the room. Luna loved her doggy sausage breakfast. Would stay here again.
Sharron
2025 年 4 月に 1 泊滞在
10/10 (非常に良い)
sarah
グループ旅行
2025 年 4 月 4 日
良かった点 : 設備とサービス
After a long drive we had an incredible welcome from Jess..she really went above and beyond to make our stay the best experience we have had in a hotel!
We felt she was very professional and we were blown away with her kindness. The restaurant staff were lovely too..our stay felt homely and was always a lovely atmosphere.
sarah
2025 年 3 月に 2 泊滞在
8/10 (良い)
Claire
2025 年 4 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Have stayed here frequently good nights sleep and good breakfast
Claire
2025 年 3 月に 1 泊滞在
8/10 (良い)
Joyce
2025 年 3 月 30 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Nice stay
We were in room 1, wheelchair accessible with walk in wet room, the wet room had blackness around the tiles and plug area, needs bleached and there is no fan to get rid of the steam, but room was nice, huge bed, comfortable and all staff were so nice. Bar area was lovely and we had a fantastic breakfast next morning.
Joyce
2025 年 3 月に 1 泊滞在
2/10 (非常に不満)
Anthony
カップルで旅行
2025 年 3 月 28 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Beds were so uncomfortable, we paid for 4 nights and left after 2. Food was good especially the breakfast, drinks were costly particularly the wine.
Anthony
2025 年 3 月に 4 泊滞在
6/10 (普通)
Calum
2025 年 3 月 24 日
良かった点 : 清潔度
Calum
2025 年 3 月に 2 泊滞在
10/10 (非常に良い)
David
出張
2025 年 3 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
David
2025 年 3 月に 2 泊滞在
10/10 (非常に良い)
sean
カップルで旅行
2025 年 3 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a lovely weekend, great food
sean
2025 年 3 月に 2 泊滞在
8/10 (良い)
Mark
2025 年 3 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mark
2025 年 3 月に 2 泊滞在
4/10 (不満)
Peter
2025 年 3 月 4 日
Peter
2025 年 2 月に 1 泊滞在
6/10 (普通)
Helen
カップルで旅行
2025 年 2 月 23 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
The staff were very welcoming and helpful. A comfortable double bed. Facilities were basic in the room. Tea and coffee, but no water. The toilet would not flush properly. We arrived on a Thursday evening and could only eat in the bar area as the main dining room was closed.
Breakfast was fairly good, but my partner's cooked breakfast on the Friday was overcooked.
On the Saturday evening, in the bar, I asked for a pot of tea, Earl Grey, but was told that they don't have it. I asked for coffee but was told that the coffee machine was broken.
It is a lovely building next to the Loch but felt they could maybe have some books and board games/card games for the evening.
Maybe by increasing the cost of staying here, improvements could be made.