I have used VRBO for years for my bookings, but this time my guest and I were very disappointed.
The Description of this Condo location was very misleading. It is not in walking distance to downtown Helen nor 1 block from downtown, but rather a mile. We had to drive to town and pay $5.00 each time to park.
No real cable as described, no sports channels at all. Three Light bulbs blown in MB and in other bedrooms/great room. When I called to ask for them to be replaced, they acted like it was a huge chore and very rude. When lights were turned off it turned off the outlets so phones were not charged during the night.
Lady bugs and stink bugs were all over the kitchen.
Thermostat was uncontrollable since it was locked. Burning up one minute then freezing next.
All but 2 of the rods were missing in one of the chairs which made it hard to sit in, not to mention there were only 4 chairs at the table.
The shelves in the cabinet by the coffee pot were sticky as if syrup had been spilled and never cleaned up. The condo really needs a deep clean due to dust, spider webs, electrical maintenance and other cleaning neglect.
There were no covered walkways or anyway to get to the condo without getting our luggage and ourself drenched in the rain. So, we were totally drowned as well as our luggage by the time we got in the door.
The condo itself is mostly furnished okay (the mattresses were great) with a few exceptions and is not bad, its all the other experiences and challenges we had to contend with.
The employees at Vacasa are very rude. I do not plan on using this company again and will not recommend it to anyone else. I have informed all involved that the description needs to be corrected and the condo should be cleaned throughly.
We paid a lot of money for convenience, comfort and relaxation. However, it turned out just the opposite.