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アメリックイン バイ ウィンダム ホーリーの口コミ

2.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 276 件の口コミ中 173 件が非常に良い" "
評価 8 - 276 件の口コミ中 55 件が良い" "
評価 6 - 276 件の口コミ中 24 件が普通" "
評価 4 - 276 件の口コミ中 15 件が不満" "
評価 2 - 276 件の口コミ中 9 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

Ann

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is convenient next to the main road, grocery store close by, spirit vender and subway next door. We had a couple of problem with our room and it was quickly taken care which was very much appreciated!
2024 年 5 月に 2 泊滞在
jesseからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Ann,We are delighted to have been your chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 (非常に良い)

MATTHEW

2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you Matthew for your feedback! Please let us know if there is anything we can do to make your next stay even better!

10/10 (非常に良い)

Linda、Yakima

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved the deluxe room - clean and spacious. Easy access to the property, quiet neighborhood
2024 年 5 月に 1 泊滞在
Cole Dinhからの返信 (投稿日 : 2024 年 5 月 7 日)
Hi Linda, thank you for feedback! We are overjoyed you had an exceptional stay. Please let us know if there is anything else we can do to make your next stay even better!

10/10 (非常に良い)

Teresa

家族旅行
良かった点 : 設備とサービス
Friendly staff greeted us, our room was ready and waiting, very comfortable sleep.
2024 年 4 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 29 日)
Good morning Teresa, thank you for your feedback. We are happy to hear you had a great time. We strive for an exceptional guest experience, and hope your future ventures lead you right back to us.

4/10 (不満)

Michael

2024 年 4 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 4 月 29 日)
Good morning Michael! I am sorry your stay was not totally top to par. Please feel free to reach out and let us know exactly we could work on. We look forward to hosting you in the future.

10/10 (非常に良い)

Valerie、Stoney Creek

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient and friendly people
2024 年 3 月に 1 泊滞在
Bethからの返信 (投稿日 : 2024 年 3 月 31 日)
Valerie ,Thank you so much for staying with us and the kind words. Hope to see you again soon!!!

10/10 (非常に良い)

Brittany

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really enjoyed my stay just hated it was far from.work
2024 年 3 月に 3 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you Brittany for your rating. We are glad to see your stay with us was satisfactory! We hope to see you next time!

10/10 (非常に良い)

Bill

2024 年 3 月に 1 泊滞在
Bethからの返信 (投稿日 : 2024 年 4 月 7 日)
Biil,Thank you for taking the time and leaving us this wonderful review. We are so pleased to hear that you enjoyed your stay with us. Hope next time you are in Hawley you will stay with us again.Have a great weekend.

10/10 (非常に良い)

Warren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property was quiet, clean and close to the business I traveled for.
2024 年 3 月に 2 泊滞在
jesseからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Warren,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

6/10 (普通)

Bonnie

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
jesseからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Bonnie,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

6/10 (普通)

Bonnie

小さなお子様連れの家族旅行
良かった点 : 清潔度
Pool area needs update. Hot tub needs cleaning. It was almost neon yellow and smelled bad. Both TVs in suite didn't work. 20 minutes later they got one going. Booked main floor Jacuzzi suite. Called and confirmed. On arrival suite with normal shower on second floor. Apparently the only Jacuzzi room was over booked by 3 for that night. Tried booking by calling hotel direct but phone was never answered. Several tries in two days. Nice place if they get it together. Was hoping for a much better stay.
2024 年 3 月に 2 泊滞在
Bethからの返信 (投稿日 : 2024 年 3 月 12 日)
Bonnie, Thanks so much for your feedback. I apologize for the trouble with TV's in your room, I am glad we did get one going for you, but I will definitely look into the matter. The pool is under construction at the moment thank you for pointing out that I am in need of placing more signs and info about this, the hot tub is in need of new paint I assure you this will be getting done soon, as it does appear that way but is safe and clean tested and approved daily. And lastly, we are updating and being instructed on the phone system in hopes that doesn't happen again. Again, thank you so much for staying with us and I hope you will try again and see the finish products as it is a work in progress. Appreciate your input and value your business!Sincerely, Beth KGeneral ManagerAmericInn Hawley MN218-486-5140

10/10 (非常に良い)

Siatta

2024 年 3 月に 5 泊滞在
Bethからの返信 (投稿日 : 2024 年 3 月 31 日)
So thankful for your review and wonderful rating, we appreciate your business look forward to see you again.

10/10 (非常に良い)

Emily

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly and clean!
2024 年 3 月に 1 泊滞在
jesseからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Emily,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 (非常に良い)

Jeffery

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything!! Front Desk cleanliness
2024 年 2 月に 1 泊滞在
jesseからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Jeffery,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 (非常に良い)

Kris

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The people working at the desk were very helpful . Randy, the front desk person on our check in was very friendly and helpful.
2024 年 2 月に 1 泊滞在
jesseからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Kris,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

4/10 (不満)

Jeffrey

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 1 泊滞在
jesseからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Jeffrey,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
jesseからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Kevin,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

6/10 (普通)

Phillip

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Not a good experience
First room they put us in the TV did not work, so moved us to another room. I went to take a shower in the morning and the handle fell off before I got it started, then in middle of shower, fell off and hit my foot. Not good. Breakfast was there but gravy for biscuits and gravy was cold. So had a muffin
2024 年 1 月に 1 泊滞在
jesseからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Phillip,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

10/10 (非常に良い)

Sophia

2024 年 1 月に 1 泊滞在
jesseからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Sophia,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 (非常に良い)

Rachel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice
Such a cute hotel. Great service, good breakfast. Kids enjoyed the pool.
2023 年 12 月に 1 泊滞在
Bethからの返信 (投稿日 : 2023 年 12 月 31 日)
Rachel,Thank you for your kind words and it was a pleasure having you and your family stay with us. We look forward to hosting you again.Sincerely, Beth K. General Manager

10/10 (非常に良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My wife and I were greeted by a professional, efficient, and kind employee. The check in was easy and straight forward. The common areas carpet appeared fresh or even new. Coffee was available. Our room was clean and stocked. Breakfasts was very good so no one would leave hungry. The hostess on departure was exceptionally thoughtful and seemed to be on top of everything. When I couldn't find the DeCaf coffee in the breakfast room, she offered to bring me a cup from the common area. This AmericInn is a hidden gem in Hawley, MN. The value of the room is exceptional. I will definitely stop in again the next time my travels take me to this part of MN.
2023 年 12 月に 1 泊滞在
jesseからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear David,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 (非常に良い)

James

2023 年 12 月に 1 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 12 月 28 日)
Thanks for your review James! We can't wait to see you next time your travels bring you to Hawley.

10/10 (非常に良い)

Joan

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was spacious and clean.
2023 年 12 月に 1 泊滞在
jesseからの返信 (投稿日 : 2023 年 12 月 26 日)
Dear Joan,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 (非常に良い)

BRENT

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wow nice gem in Hawley
Fantastic hotel. Gorgeous inside kept up extremely excellent. Friendly staff. Comfortable hotel room and stay. Would stay again.
2023 年 12 月に 6 泊滞在
jesseからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Brent,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Pool issues AGAIN!
We have tried four times now to stay at this hotel & only once the pool has been open for our family to swim. We come with kids & grandchildren who have lots of energy to expend. We’ll go to Moorhead instead from now on.
2023 年 12 月に 2 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 12 月 11 日)
Anonymous, please accept our deepest apologies regarding the issues with our pool. After coming under ownership of the property, we unfortunately inherited some problems with the pool. Our pool is currently closed until further notice because we are actively doing extensive maintenance on it, to ensure minimal issues in the future. We do hope you will give us another chance in the future. You can find us on Facebook where we always post pool closures. Please also feel free to call us directly at the hotel to book your stay, where we can hopefully notify you of pool closures. We anticipate having minimal issues once this extensive maintenance is completed. We do hope you found the rest of your stay to be satisfactory.

10/10 (非常に良い)

Jason

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place for family stay!
2023 年 11 月に 2 泊滞在
jesseからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Jason,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley.

10/10 (非常に良い)

Jarred

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very friendly and everything was perfect. We were there for two nights and thoroughly enjoyed our time.
2023 年 11 月に 2 泊滞在
jesseからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Jarred,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 (非常に良い)

Shelley

2023 年 11 月に 1 泊滞在
jesseからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Shelley,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 (非常に良い)

maxwell

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
TLC
overall the stay was good and clean. the one recommendation id say is the pool room needs some TLC hot tub was out of order due to the heat pump the exhaust system needs repaired the staff informed me that they could not fix it due to a NLA part. causing all the doors to swell and rust along with the ADA lifts are rusting up preventing the use of them
2023 年 11 月に 1 泊滞在
jesseからの返信 (投稿日 : 2023 年 11 月 17 日)
Dear Maxwell,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 (非常に良い)

Candace

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place
Welcoming and immaculate.
2023 年 11 月に 1 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 11 月 13 日)
Thanks for your review Candace! We are thrilled to hear you thoroughly enjoyed your stay. See you next time your travels bring you to Hawley!

2/10 (非常に不満)

Mark

2023 年 11 月に 4 泊滞在
jesseからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Mark,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.

6/10 (普通)

Kelly

2023 年 11 月に 1 泊滞在
jesseからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Kelly,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley.

10/10 (非常に良い)

Søren

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fine værelser gode senge dejligt rolig god morgenmad kaffe alipitum
2023 年 10 月に 1 泊滞在
bethからの返信 (投稿日 : 2023 年 11 月 4 日)
We are glad you had a wonderful stay, please if you're in the area again please consider staying with us.Thank you!

10/10 (非常に良い)

David

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 10 月 27 日)
Thank you David for your review. We hope to see you again next time your travels bring you back to Hawley!

10/10 (非常に良い)

Lori

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice stay!
Nice clean room, friendly staff. Will definitely stay again!
2023 年 10 月に 1 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 10 月 27 日)
Lori, thank you so much for your kind words and taking your time to leave us a review! We look forward to providing exceptional service to you once again, next time you are in the area!

10/10 (非常に良い)

William、Red Rock

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cannot find anything wrong with this place. Friendly staff, clean rooms and a great location. One of our best places that we stayed at during our three weeks travels.
2023 年 9 月に 1 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 10 月 2 日)
William, thank you for your review and kind words! We are so happy that your stay exceeded your expectations. We look forward to serving you again, should your travels bring you back to Hawley. Our team will be delighted to hear your feedback, as we strive to provide this type of service to our guests every single day.

10/10 (非常に良い)

John

カップルで旅行
Nice
2023 年 8 月に 1 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 9 月 25 日)
Thank you for you review John! See you next time you're in the area!

10/10 (非常に良い)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 9 月 25 日)
Thank you John for your review, we hope to see you again next time you're in the area!

10/10 (非常に良い)

Beth

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This is a well managed establishment. Very clean and has all the amenities that we have come to appreciate but don't always get. Affordable also.
2023 年 9 月に 2 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 9 月 18 日)
Beth, thank you for your kind words! We appreciate your review and are so glad you had an enjoyable stay. We can't wait to host you again next time your travels bring you to the area!

10/10 (非常に良い)

Ken

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 9 月 18 日)
Thank you Ken for your review! We are glad you had a satisfactory experience with us, and we can't wait to see you next time!

10/10 (非常に良い)

Tommy

2023 年 9 月に 1 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 9 月 18 日)
Thank you for your review Tommy! Let us know what we can do to make your next stay even better!

10/10 (非常に良い)

Allan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a pleasant stay ~ Price was also good when we were there ~ Staff was pleasant and helpful!
2023 年 8 月に 3 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 9 月 10 日)
Hey Allan, thanks for your review and kind words! We are glad to see you had an exceptional stay and we hope to see you next time your travels bring you to Hawley!

10/10 (非常に良い)

Kenneth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 9 月 5 日)
Thanks Kenneth for your review! See you next time!

10/10 (非常に良い)

mark

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Goid value. Very roomy. Pristine.
2023 年 8 月に 1 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 9 月 1 日)
Thank you Mark for your review and kind words! We are delighted that you enjoyed your stay, and we can't wait to see you next time!

4/10 (不満)

Joshua

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Check your sheets …
After a nine-hour drive, I was ready for a quick nap before getting ready to go what we drove all the way up for. The front desk mgr was friendly enough, and she was working hard enough. That being said, our room was a disaster. The elevator didn’t work. The outlet for the TV and DirecTV didn’t work, which was rectified by plugging both into the outlets on the lamp. But the worst thing, by far, was pulling the comforter back and seeing two levels of sheets stained with what could only be blood (see attached photos). Horrified, I showed the pictures to the clerk and she gave us fresh linens and we made the bed ourselves. She mentioned that a comforter would be on the bed when we arrived back from the concert. That didn’t happen. So, I then went down at midnight and asked the new clerk for a comforter, which she shared. I didn’t expect to have to do that step as well. All in all, the grossness of the sheets were hard to ignore, as was the lack of rectification.
Top sheet under comforter
Second sheet under comforter
2023 年 8 月に 1 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 9 月 1 日)
Joshua, we sincerely apologize for the issues that you have mentioned in your review. This is extremely uncharacteristic of our hotel and the service that our staff strives to provide. I will look into this, and your feedback will be shared with our staff in an effort to avoid this from happening in the future. We hope that you will give us another chance, should your travels bring you back to this area. Please feel free to reach out regarding any other concerns with your stay.

10/10 (非常に良い)

Kristen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 8 月 24 日)
Thanks for your review Kristen! Hope to see you next time you're in the area!

4/10 (不満)

Karri

家族旅行
気になった点 : スタッフとサービス
We were in town for a wedding and stayed the weekend. Our room wasn’t serviced by house keeping. We were out of our room by 10am both days. We had to get coffee and cups for the next morning. Told representative at desk she said she was sorry to hear. Breakfast both mornings before 9am items were empty, no sausage, 3 pieces of bacon and 2 scoops of eggs on Saturday morning. Sunday morning no coffee, empty, no eggs, gravy no biscuits. Someone came into the dining area and said oh I guess I need to get busy and left.
2023 年 8 月に 2 泊滞在
AmericInn Detroit Lakes Managementからの返信 (投稿日 : 2023 年 8 月 14 日)
Karri, we are sorry to see that your stay was unsatisfactory. Please note that there are signs in each room stating that we do not do stay over service unless requested.I apologize about the breakfast and will pass this on to our staff and address it with them. Please feel free to reach out to us regarding any other concerns with your stay.

8/10 (良い)

Peggy

2023 年 8 月に 1 泊滞在
AmericInn Hawley Management からの返信 (投稿日 : 2023 年 8 月 28 日)
Hi Peggy, thanks for your review! Let us know what we can do to make your next stay even better.

10/10 (非常に良い)

Craig

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This motel was clean, with large-well appointed rooms!
2023 年 7 月に 1 泊滞在
AmericInn Detroit Lakes Managementからの返信 (投稿日 : 2023 年 8 月 14 日)
Thanks for your review Craig!

10/10 (非常に良い)

Christ

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We arrived late at night and exhausted. Our check-in was quickly handled. The room was close to th car and in minutes we were ready to sleep.
2023 年 7 月に 1 泊滞在
AmericInn Hawley Managementからの返信 (投稿日 : 2023 年 8 月 14 日)
Thanks for your review Christ! We are glad to see that your stay was restful!