ハワイアン フォールズ ガーランド バケーション

A rather “interesting” experience. Unorganized. Hotel is new (think they said opened a week ago). Probably expedited to open before the World Cup games in Dallas. Ball room wasn’t ready (bunch of boxes piled up which isn’t a great visual for guests). Rooms on first floor weren’t ready either. In room phone didn’t work. No access to call front desk from your room. Numbers displayed on in room tablet leads you to call center. Ordered in room dining. Tablet didn’t work. Insufficiently trained staff. Had to order with restaurant directly which I asked for menu to a waiter; instead saw him chilling with his colleagues. Bartender was very nice and was able to promptly help. Didn’t get my food for a hour or so, and had to go back down to venue (as phone numbers don’t work). Food was delivered to wrong room. Ended up eating lukewarm food. False fire alarm went off TWICE. Once at midnight and 7am. Came back from World Cup game exhausted and went straight back to my room. My keys didn’t work… had to go back to front desk to get it reactivated. Didn’t get room cleaning while I was away. Amenities: would be nice to have cups in the bathroom… toothbrushes would be nice too… Didn’t get room cleaning after I asked them to come back later (came to clean room at 10am..) Should be more organized as they should know most of their guests are going to World Cup games (should know when guests are away)…

Breakfast was not very good. The staff is very friendly and helpful. Had to wait for our defective safe to be replaced and lost 40 minutes of our plans.