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サバンナ ビーチ クラブ ホテル & スパの口コミ

3.5 out of 5
サバンナ ビーチ クラブ ホテル & スパ
Hastings, Hastings, Christ Church

口コミ

7.6

良い

評価 10 - 207 件の口コミ中 52 件が非常に良い" "
評価 8 - 207 件の口コミ中 90 件が良い" "
評価 6 - 207 件の口コミ中 37 件が普通" "
評価 4 - 207 件の口コミ中 16 件が不満" "
評価 2 - 207 件の口コミ中 12 件が非常に不満" "

8.2/10

清潔度

8.0/10

スタッフとサービス

7.4/10

設備とサービス

7.6/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

8/10 (良い)

Yasuaki

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast can be improved.
2022 年 11 月に 4 泊滞在
Harrietteからの返信 (投稿日 : 2022 年 12 月 8 日)
Thank you for your comments with regards to the breakfast. We have been implementing some changes to our buffet breakfast and this has seen a positive response from our guests.

2/10 (非常に不満)

Kimberlee

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
Let’s just say I did not imagine taking a shower out of a bucket of water. They claimed to have loss water but the hilton (which is beside) did not. DO NOT STAY HERE!!!!I did not get a partial refund
2024 年 5 月に 3 泊滞在

6/10 (普通)

Shuntel

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在

6/10 (普通)

Sonia

家族旅行, グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
We visited recently for my Aunt’s 80th birthday 25 people on 4/16/24. For the price i was totally disappointed, I have been visiting Barbados for over 35 yrs and never had a bad experience until now. I first was put in a standard room when I paid for a suite and an old filthy one with stains on the rug and bed. I had to wait until 6pm while my family enjoyed the beach missing the entire sun in the fun. Finally got to my room and the mattress had holes, towels stained daily, toilet filthy around the bottom, worn out toilet seat in the half bath, make shift repairs painted over holes! I was there 4 days and the same stains never cleaned. I spoke to the manager whom I showed all pictures and still waiting on a call from the GM. All I received was a smile and a sorry when they should have offered me compensation because truly this is the only way corrections are made with profit loss. The property on the outside beautiful will smell so clean in the lobby but the rooms need work and housekeeping needs serious training!!!! Lots of stairs, stairs and stairs not recommended for elderly or people with knee or back issues. I would not recommend this location if you want cleanliness especially for the price.
2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

JANICE

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed myself, the only thing was they need to have more options for people that are vegan, and who dont eat pork other than that im going there again in August.
2024 年 4 月に 7 泊滞在

6/10 (普通)

James

家族旅行
良かった点 : 清潔度
The property was very clean but the alcohol hurt my stomach both times I had it. Dining was limited and for late night arrivals there’s not even a vending machine open past 8pm. Staff advised to not walk the streets at night so you might go to bed hungry. The beds only have a single sheet on them no comforters. Good water pressure though unlike Accra.
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Nicketa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Savannah Beach Resort exceeded all expectations with its exceptional service. From the warm welcome at check-in with Theresa setting the bar to the highest standard, and the personalized attention throughout our stay, the staff went above and beyond to ensure every need was met promptly and with a smile Their dedication to customer satisfaction truly made our experience extraordinary. We can’t wait to return and indulge in their unparalleled hospitality once again. Highly recommended for a memorable getaway filled with attentive care and genuine warmth.
2024 年 1 月に 4 泊滞在
Harriette Morrisからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Nicketa,Thank you for taking the time to write such wonderful comments about Savannah Beach Club Hotel & Spa. Your description of your experience with us "Exceeded all expectations with exceptional service" inspires us as a team to continue to offer our guests exceptional hospitality.It was certainly our pleasure to have you stay with us and we are elated that you will recommend Savannah Beach Club Hotel & Spa.We definitely look forward to your future visit.

4/10 (不満)

Faith

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
I had not eaten all day and the restaurant was fully booked. They said I would have to wait for everyone to be served before I could order to go and then told me the only thing I wanted ( cheese plate) was not available. The buffet the next day was unappealing and expensive so I didn’t eat there.
2024 年 1 月に 1 泊滞在
Harriette Morrisからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Faith,Thank you for choosing Savannah Beach Club Hotel & Spa.We were very disheartened and have reviewed our processes and procedures to reflect our standards.

8/10 (良い)

Alicia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

2/10 (非常に不満)

Alvin

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The worst vacation My family and I have ever exper
My experience at the Savanna Hotel in Barbados was mixed. The rooms, especially the showers, were disappointing, resembling outdated conditions with rusted fixtures and cracked tiles. While the AC in one room worked, the other required five days for maintenance since my check-in on the 24th. Service varied among staff, with some being helpful and friendly, but others in need of an attitude readjustment. The all-inclusive food service lacked diversity, primarily centered around pork, and there was minimal consideration for dietary needs. The daily menu remained unchanged. As an early riser, I faced challenges with the lack of coffee, water, and beverages before 7:30 am or even later. Accessing coffee required climbing five flights of stairs, and it wasn’t promptly available. Surprisingly, the hotel lacked room service, a departure from my experiences in other Caribbean hotels. On a safety note, the floors were excessively slippery; my son, recovering from a football injury, slipped and fell with no assistance available. Overall, while the Savanna Hotel has no merits, improvements are needed in various aspects to enhance guest experience and safety. In our rooms there were sights of cockroaches the place was very unsanitary.
2023 年 12 月に 6 泊滞在

6/10 (普通)

Diana

2023 年 12 月に 1 泊滞在

8/10 (良い)

Graham

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Stan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent beach front and pool. Nice property. There were surprise expenses that somewhat tarnished an otherwise excellent stay.
2023 年 12 月に 2 泊滞在

8/10 (良い)

Maleka

グループ旅行
It was convenient for us cause most of the time was a 10minute drive, transportation is expensive and there is a lot of hidden fees
2023 年 11 月に 2 泊滞在

6/10 (普通)

Rocsi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
This is a beautiful hotel. It's a little on the pricey side. It comes with a mini refrigerator and a kettle only. The room is average. The staff is very friendly and helpful. I had dinner at Rachel's but it wasn't to my likeness.
2023 年 8 月に 5 泊滞在
Harriette Morrisからの返信 (投稿日 : 2023 年 8 月 19 日)
Dear Rocsi,Thank you for choosing Savannah Beach Club Hotel & Spa.The team is elated by your description of them and their service. Our team's focus is to meet and exceed our guests' expectations. It was certainly our pleasure to have you stay with us at Savannah Beach Club Hotel & Spa Beach and we hope to see you again.

8/10 (良い)

Luciana

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All inclusive hotel. But there food walking distance from the hotel. There’s cheap transportation that stops by.
2023 年 4 月に 4 泊滞在

4/10 (不満)

Amit

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Management needs to pay closer attention to detail when scheduling dinner reservations, property could be cleaner and in need of an upgrade. Reception team could be more accomodating. On the positive side, breakfast was excellent.
2023 年 3 月に 3 泊滞在

8/10 (良い)

Mark

良かった点 : スタッフとサービス
Good location, 30 mins to Airport, 15 mins to port, good restaurants near by “ Buzo” & “ Nari “ good beach and pool. Gabriel and Richard were great providing us with great service. Good value spot to book for your Barbados holiday
2023 年 3 月に 4 泊滞在
Harriette Morrisからの返信 (投稿日 : 2023 年 3 月 12 日)
It is with great pride that we read your review of Savannah Beach Club Hotel & Spa. Thank you for taking the time to post your comments. Our team especially Gabriel and Richard welcome your mention of them. Thank you.Our purpose is to ensure that our guests have a wonderful stay while with us. We are thrilled that you did:). Savannah Beach Club Hotel & Spa is a property which is known for its fantastic location.

6/10 (普通)

David

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
2023 年 3 月に 1 泊滞在
Harriette Morrisからの返信 (投稿日 : 2023 年 3 月 12 日)
Thank you for choosing Savannah Beach Club Hotel & Spa.Thank you for staying with us and we look forward to seeing you in the very near future.

10/10 (非常に良い)

Lee

2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Andre、CANANDAIGUA

2023 年 2 月に 14 泊滞在

8/10 (良い)

Paul

2023 年 2 月に 3 泊滞在

2/10 (非常に不満)

Kristina

2023 年 2 月に 1 泊滞在

2/10 (非常に不満)

Rick

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
The room was right on the street and very noisy. Asked to switch rooms and was advised there would be a significant extra charge. There was virtually no hot water the entire stay, and there were no hand towels or face cloths. Asked the housekeeper directly about this and she managed to give us a bunch of extra coffee stir sticks! Not sure how that helps, especially since there was only coffee supplies for two cups. Talking to hotel staff at the desk was like talking to the wall.
2023 年 2 月に 3 泊滞在
Harriette Morrisからの返信 (投稿日 : 2023 年 3 月 12 日)
Thank you for your review.We are sorry that there was virtually no hot water. Thank you for drawing this to our attention. We will continue to look for ways in which to enhance our services being offered.

8/10 (良い)

Anissa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel grounds were very clean, and it was in a good area. The guests were very quiet, and it was an enjoyable experience. The pool and the private beach were also great.
Harriette Morrisからの返信 (投稿日 : 2023 年 1 月 19 日)
Thank you for your reviewYou have captured the essence of Savannah Beach Club Hotel & Spa in terms of clean grounds, good area and private beach. It was certainly our pleasure to have you stay with us at Savannah Beach Club Hotel & Spa and we hope to see you again.

4/10 (不満)

SHEILA

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Good customer service. Inadequate exterior floring. Very splippery. I fell steping out of rinsing fawcet next to the bar near the pool. No rug to avoid split. Got back home injured.
Harriette Morrisからの返信 (投稿日 : 2023 年 1 月 16 日)
Thank you for your review.We are sorry to hear about your experience, we try to improve our customer service and we look forward to welcoming you back.

2/10 (非常に不満)

Lilibeth

グループ旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
No es práctica para un viaje con destino playa ya que tiene muchas escaleras, la playa del hotel tiene piedras no se puede bañar y no está en un area de actividad nocturna y no ofrece muchas amenidades por su precio
2023 年 1 月に 3 泊滞在

10/10 (非常に良い)

ludmilla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Harriette Morrisからの返信 (投稿日 : 2023 年 3 月 12 日)
Thank you for choosing Savannah Beach Club Hotel & Spa.We look forward to welcoming back in the near future.

6/10 (普通)

Jae

6/10 (普通)

Gordon

カップルで旅行, グループ旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
No micro wave in the room and wash cloth not available. Meals very pricey and the price kept changing on the meals. Grounds very well maintained. Christmas decorations were beautiful and the New Year’s party was awesome. Picnic with the staff was great

10/10 (非常に良い)

Arunas

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

6/10 (普通)

Kaique

8/10 (良い)

C

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was a short but enjoyable stat
2022 年 12 月に 1 泊滞在
Harriette Morrisからの返信 (投稿日 : 2022 年 12 月 29 日)
Thank you for your review. It was certainly our pleasure to have you stay with us at Savannah Beach Club Hotel & Spa.

8/10 (良い)

joe

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good value for our 1 night stay before boarding our cruise
2022 年 12 月に 1 泊滞在
Harriette Morrisからの返信 (投稿日 : 2022 年 12 月 29 日)
We greatly appreciate your kind comment about Savannah Beach Club Hotel & Spa. We look forward to seeing you again very very soon.

2/10 (非常に不満)

Yuhan

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 12 月に 1 泊滞在

4/10 (不満)

Jame、Toronto

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
We went to the beachfront restaurant for food. It was quite late and the kitchen was closing but they kindly kept us a plate of curry each. Then they charged us $100 Canadian for 2 tiny plates of food. Turns out that was the price of the lunch buffet for 2. Except there was no buffet. It was closed. This was never explained to us. We complained and they then agreed to charge us $50 Canadian for 2 small plates of food. each plate cost maybe 2 bucks to produce. I’m happy to pay fair value for somebody’s hard work and talent but I’m so sick of being fleeced by bald faced swindlers.
2022 年 12 月に 1 泊滞在

2/10 (非常に不満)

Isaac

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
First of all one of the front desk girl I think her name is shunika I feel she vex that we were there she have a very bad attitude, and over all the room is not up to standard in regards of facilities. It was a very disappointing experience staying there
Harrietteからの返信 (投稿日 : 2022 年 12 月 8 日)
Thank you for taking the time to review Savanna Beach Club & Spa. We appreciate your feedback. I am truly sorry that you experienced a few disappointments. Thank you for bringing this to our attention as a team. Savannah Beach Club Hotel & Spa team is currently reviewing your comments to see how better we can improve. The team's aim to ensure our guests have a wonderful holiday. With your comments we will continue to find ways to please our guests. Thank you.

6/10 (普通)

Eva

Litt slitt fordums prakt
Ok standard, men feil på en heis, dyr mat til lunsj, strand med dårlige svømme muligheter. Artig kolonial stil, fint bassengområde. Aper på frokosten.
2022 年 12 月に 1 泊滞在
Khatijaからの返信 (投稿日 : 2022 年 12 月 8 日)
Good Evening Eva, Thank you for your feedback, we will sharing with our General Manager.We do look forward to seeing you in the future.

10/10 (非常に良い)

olga

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient to everything. Beautiful area, friendly staff.
Harrietteからの返信 (投稿日 : 2022 年 12 月 8 日)
Thank you for choosing Savannah Beach Club Hotel& & Spa!We are totally thrilled that you enjoyed every aspect of this property including its great location, rooms, team and amenities.

8/10 (良い)

Kevork

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pretty much what we expected.
Harrietteからの返信 (投稿日 : 2022 年 12 月 8 日)
Thank you for choosing Savannah Beach Club Hotel & Spa! Your review conveys many positive elements about Savannah Beach Club Hotel & Spa. It was certainly our pleasure to have you stay with us

8/10 (良い)

surchee

2022 年 11 月に 3 泊滞在

10/10 (非常に良い)

Juliana

2022 年 11 月に 3 泊滞在

8/10 (良い)

Elroy

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It rains mostly every day and the property gets real slippery and sloppy.
Harrietteからの返信 (投稿日 : 2022 年 12 月 8 日)
Thank you for taking the time to review Savannah Beach Club Hotel & SpalWe appreciate your feedback.

10/10 (非常に良い)

Ken

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
Harrietteからの返信 (投稿日 : 2022 年 12 月 8 日)
Thank you for choosing Savannah Beach Club Hotel & Spa!Look forward to seeing you in the near future.

10/10 (非常に良い)

Larrianne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed my stay and would recommend the all inclusive package to anyone . Stress free process. The staff was amazing and ensured that I was happy with the services provided. Security also went above and beyond from beginning to end. I didn’t want to leave. Also got an experience of a lifetime seeing sea turtles hatch on the resort property.
2022 年 10 月に 4 泊滞在
Harrietteからの返信 (投稿日 : 2022 年 12 月 8 日)
Thank you for your wonderful and detailed review of Savannah Beach Club Hotel & Spa.We are overwhelmed by your comments and our team is elated by your description of them and their service. Our team's focus is to meet and exceed our guests' expectations and we have done this based on your review.

8/10 (良い)

Debra Alicia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice property. We had an older room right by the road (which was quite noisy) but the room and bathroom were both decent sizes. We upgraded to a room overlooking the pool which was just as nice. Loved the covered patio/veranda. Not much offered in and around the hotel which we think was due to low season and low guest count. There was entertainment a couple of nights but everything done early. We didn't have a food plan and ate at local establishments which was great as everything was within walking distance. Unfortunately the beach was filled with seaweed every day and so unusable. All the staff were friendly and accommodating which definitely helped.
2022 年 6 月に 7 泊滞在
Khatijaからの返信 (投稿日 : 2022 年 7 月 11 日)
Good Evening Debra, Thank you for your feedback we will look into all areas stated. We look forward to seeing you again.

8/10 (良い)

Kyle

2022 年 3 月に 3 泊滞在

8/10 (良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a very picturesque property where relaxing is made easy. The seating areas outside the rooms are spacious and peaceful. Staff always said hello when passing by. Very friendly environment.
2022 年 2 月に 10 泊滞在

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 2 月に 6 泊滞在

6/10 (普通)

Emma Llano

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very cozy, clean and nice location. The only thing I would recommend is to have extra staff upon registration, front desk area. Only one person to assist several customers upon check in on a very busy time of the day. Not good experience for customers who have a long tiring flights....
2022 年 2 月に 1 泊滞在